SUMMARY:

• Over Twenty years of experience in team management, data architecture, user engagement, system analysis, design, development, and installation of enterprise wide applications.
• For the past eight years, concentrated exclusively on the Siebel product suite and has realized valuable hands on experience through his participation in multiple Siebel engagements

TECHNICAL SKILLS:

Applications:  Siebel 8.1, 8.0, 7.8, 7.7, Siebel Call Center, Service & Service, Sales, Financials, Public Sector, Life Science, Automotive, OpenUI, Hospitality, Oracle Sales Cloud

Modules:  Accounts, Activities, Calendar, Contacts, List of Values, Positions, Service Requests, Views

Integration:  Actuate, Business Intelligence Publisher (BIP, BI Publisher, XML Publisher), EAI, EIM, eScript, Integration Objects, Server Administration, Remote, Siebel Anywhere, Siebel Tools, Workflows, Web Templates

Languages:  Java, C, C++, ProC, 4GL, RPG 400, Visual Basic (3.0, 4.0, 5.0, 6.0), COBOL, Pascal, JavaScript, PHP, JSP

Databases and DB Technologies:  MS SQL Server, MS Access, Oracle, PL/SQL, 400/SQL, Informix, ESQL/C, Btrieve, MS FoxPro, DB2

Web Technologies: JSP, HTML, XML, Tomcat

Operating Systems: Windows, UNIX, AS/400

PROFESSIONAL EXPERIENCE:

Independent Consultant

Confidential

Responsibilities:

• Report Conversion from Access and Excel to BI Publisher
• Training of Client Resources in advanced BI Publisher report techniques
• Analysis of potential for Report conversions
• Creation of intensely complex BI Publisher Reports with DataModels contain 30+ divergent Data Sources
• Bursting and performance sensitive parallel Job submission
• Heavy XSLT and XSL Scripting including sub - templates for complex math functions to support Report Needs.
• Metadata BI Data Warehouse analysis for Data Sources and performance gains
• Managing deployments through standard Dev/Test/Production process
• Creation of Analyses and Dashboards in OBIEE using both Answers and BI Publisher as sources
• Creation of parameter driven Dashboards and BI Publisher Reports

Confidential

Project Manager

• Project Management by tracking Plan, Scope, Deliverables, Budgets, Milestones and Timelines
• Anticipating problems and providing risk mitigations and resolutions in a timely manner to not effect milestones
• Business Requirements Gathering through interactive sessions with Client

Confidential

BIP Developer

• Remote engagement and delivery
• Utilized BI Publisher Layout Builder to modify Report Templates directly on the server without having to do the full Word Development and upload cycles
• Developed complex BIP Reports using Word BI Publisher plugin from generated XML Sample data
• Generated Data Feeds and exported to XML for BIP Report inclusion and Sample data needs
• Utilized Wordpad for Reports that needed more direct XSLT development that the Word Plugin would not support
• Utilized the Word BIP Development Plugin to add Charts, Pivot Tables, Conditional Regions, Fields and Formatting
• Data Model definition via SQL Query set from Query Builder and Direct SQL entry
• Data Model definition for reports via XML File and Directory location

Confidential

Project Manager

• Using Application Designer to develop custom Sales Cloud Solutions
• Using BI Publisher 11g and OBIEE to create custom reporting options, primarily on Sales goals and Forecasting
• Project Management
• Project Plan Creation and Tracking
• Master Data Management CRM integrations with EBS
• Team Allocation and Task Management
• Team Collaboration to ensure continued maximum efficiency and productivity in multiple concurrent tight time lined implementations
• Engaged in Client Relationship Management to keep Confidential content and confident while moving through the sometimes challenging Oracle Sales Cloud upgrades and customizations
• Environment Definition and Solution Architecture

Confidential

CRM Consultant

• Project Management, Scrum Master utilizing Jira to track stories
• Java and JS Development against Siebel OpenUI to create a unique Drag and Drop solution from Outlook to Siebel
• Master Data Management with Valhalla
• Team Allocation and Task Management
• Client Engagement and Relationship Management
• Siebel Hospitality
• Environment Definition and Solution Architecture
• Business Engagement
• Business Advocacy
• Team Collaboration
• Scrum Master
• Story Pointing
• Sprint Planning
• Completion Tracking
• Problem Resolution

Confidential

Project Manager

• Project Management
• Project Plan Creation and Tracking
• Team Allocation and Task Management
• Team Collaboration
• Created report Mockups
• Client Engagement
• Client Relationship Management
• Environment Definition and Solution Architecture
• Scrum Meetings
• Story Pointing
• Sprint Planning
• Completion Tracking
• Problem Resolution
• MICR Printing solutions for AP
• BIP Reports for AP

Confidential

Project Manager

• Project Management, Plan Creation and Tracking
• Budgetary Constraint Abidance for travel and hourly billing vs. timelines
• Created report Mockups
• Team Allocation and Task Management
• Client Relationship Management to keep the client engaged and satisfied with the project throughout engagement
• Environment Definition and Solution Architecture on Siebel Call Center
• Team Collaboration
• Team performance evaluations, Disciplinary actions, Improvement plans, Skill assessments, and position assignments
• Position evaluation of potential team members
• Budgetary Constraint Abidance for travel and hourly billing vs. timelines
• Milestone Identification and Tracking

Confidential

Project Manager

• Project Management
• Project Plan Creation and Tracking
• Team Allocation and Task Management
• Created report Mockups
• Master Data Management integration with Mainframe Title Management System
• Client Engagement and Client Relationship Management
• Siebel Financials
• Environment Definition and Solution Architecture
• Team performance evaluations, Disciplinary actions, Improvement plans, Skill assessments, and position assignments
• Position evaluation of potential team members
• Scrum Master
• Story Pointing
• Sprint Planning
• Completion Tracking
• Budgetary Constraint Abidance for travel and hourly billing vs. timelines
• Milestone Identification and Tracking
• OpenUI New Implementation
• Project Rescue

Confidential

Lead Consultant

• Pre-sales Client Engagement
• Architecting Client Existing Systems
• Architecting Client “To-be” Design
• Preparing Statements of Work and Time/Resource Estimates for potential engagements
• Developing Solution options and Architecture for the proposed engagements via prototyping in Siebel Tools
• Using BI Publisher to Proof of concept Actuate to BI Publisher report conversions
• Training Employees on Siebel and Java

Confidential, CA

Lead Consultant

• Evaluated existing HP data store for implementation into Siebel 8.1 schema via EIM functionality.
• Performed the migration of data from multiple systems, including Mainframe Files, and Oracle DB’s into Siebel 8.1 via EIM
• Defined Test Scripts and Criteria for success measurement of the loads and data conversions.
• Defined and developed process to migrate data from legacy systems into Siebel data store, using EIM, Direct SQL and PL/SQL.
• Siebel Call Center
• Siebel Public Sector
• Made multiple system changes to existing service modules with Views, Screens, Business Components, Table Extensions, Links, Business Objects, Business Services, Workflows, and Web Templates in Siebel 8.1.
• Defined the documentation required for full implementation.

Confidential

Lead Consultant

• Clarified and refined Client supplied Requirements directly with IT, Business Teams and End Users.
• Drove and defined the work flow and functional process for the new Call Center rollout.
• Defined and implemented the Schema strategy to mitigate performance risks on new entities, including Enrollments, Training, Orders, Affirmations and other significant data extensions.
• Siebel Call Center
• Utilized BI Publisher to create Call Center volume and performance reports for agents
• Defined Data Cleansing and Implementation for Integration team in Siebel via External Business Components for World Health Organization database.
• Successfully added performance enhancements to Data Loads via analysis of Tables, Indexes and Database Costs.
• Defined Integration for Siebel via Web Portals and Integration Objects involving data validation, transformation and filtering to send and receive orders from pharmacies.
• Participated with the Integration Team to validate and optimize Web Interfaces with SOA for Prescriber Enrollment and Specialty Pharmacy Portals.
• Designed the framework and methodology for Integration Team to implement selective user driven data importation utilizing External Business Components, and Siebel Scripting to clean, verify duplicates, and import Physician records from the National Physician Registry
• Led team from 4 to 11 people over the course of two development cycles to successfully implement a very aggressive deadline and heavy deliverable load.
• Made multiple system enhancements to existing service modules with Views, Screens, Business Components, Table Extensions, Links, Business Objects, Business Services, Workflows, Reports and Applets.
• Performed reviews and employee evaluations. Skill assessments and position assignments within the team.
• Assigned and tracked deliverables to completion with team members.
• Managed scope and timelines with the Client IT and Business Teams.
• Developed a Risk Evaluation and Mitigations Strategy program in Siebel for Medications as required by FDA.