SUMMARY:

• Strategic, results - oriented Information Technology (IT) Project/Program Manager with over 15 years of progressive experience leading IT portfolios, programs, projects, PMO and cross functional teams with an emphasis on whole team effectiveness, communication, and PMO improvement.
• Over 12 years of experience in initiating, planning, executing, and controlling of complex programs/projects related to application development, infrastructure, and process development while ensuring that assigned projects adhere to the approved life cycle work patterns, standards, and procedures for solution delivery.
• Over 12 years of experience utilizing waterfall methodology for software development.
• Over 8 years of experience utilizing agile methodology for software development.
• A change management agent with a proven track record of harnessing technology enabled solutions to enhance business performance and competitiveness.
• He is certified by Project Management Institute (PMI) as Program Management Professional (PgMP), Project Management Professional (PMP) and Agile Certified Practitioner (ACP).

TECHNICAL SKILLS:

Project/Program Management: MS Project, MS Project Server, Primavera, Clarity, Daptiv, JIRA, EVM, WBS, Budget Development/Accountability, Schedule Development, Resource Development, Risk Assessment, Risk Planning, Issue Management, Quality Planning, Team Formation, Conflict Resolution, Business Case, Business Analysis, Process Improvement, Vendor Management, Customer Relationship Management, Strategic Planning, Waterfall, Scrum, Six Sigma, Extreme Programming, JIRA, Confluence, Agile Unified Process, Rational Unified Process, Rapid Application Development, CMMI

Environment/Network: WebSphere V5.1, Active Directory, Citrix, Identity Management, Rationale, IBM, Oracle Data Warehouse, GAD QMS, SOA, Microsoft Office Suite, Microsoft Visio, LAN, WAN, SAN, NAS, Data Center, SharePoint, Cognos, SAP, PCI Compliance, Identity Access Management (IAM)

Development/Software: C/C++, C#, Java, JavaScript, J2EE, 3-TierObject-Oriented, FORTE, CASE Tools, UML, Rational Tools, COTS, PL/SQL, .Net, ASP.net, VB.net, Microsoft NT, DOS, .Net, HTML, Unix, Windows, XML, PL/SQL, Microsoft Silverlight, Eagle Investment System, Alladin, Wireframe.

Databases: Sybase, Oracle, Informix, DB2, Ingres, ETL

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Responsible for providing expert knowledge of project management methodologies, techniques, and tools, to senior management, program managers, project managers and project teams.
• Independently manages complex programs or large enterprise technical projects such as broad-based information systems, full life-cycle application development, building enterprise applications or data warehouse planning, development and large scale organization transformation.
• Primary duties include, but are not limited to: Direct program managers, project managers, business analysts, system analysts, software designers and programmers to determine best methods to achieve project/program objectives for the following clients/engagements:

Confidential

Program Delivery Manager

• Provided technical and business consultative leadership for Project Management functions, change management, and PMO. Monitored program delivery and provides coaching, counseling, and motivation to maximize employee performance.
• Strongly integrated with internal and external customer teams to scope new service engagements, proactively communicated at the executive level, and manage execution risks thus becoming a strategic business partner for all delivery related items.
• Oversaw the delivery of web application project.

Confidential

PMO Consultant/Program Manager

• Analyzed existing project management maturity model and utilize result of the analysis to improve the project management processes, documents, templates, and infrastructure best suited for Chubb. Directed and mentored project/program managers on project management best practices to be utilized by the PMO. Audit the PMO processes at intervals to recommend changes to the processes
• Evaluated existing Enterprise Content Management Systems (ECMS) and recommend the ECMS best suited to Chubb including the required change management systems for updating the documents in the ECMS and the required governance for approving documents in the ECMS. Utilized COTS for the development.
• Managed a large Investment Portfolio Management Transformation Program as a pilot for the new PMO environment. Worked with management team to capture overall program strategy and objectives. Aligned the outcome of the projects with the overall program goals and objectives. Communicated the strategy to the project managers and ensured that individual project goals align with the strategy. Established priorities within the overall program and ensure resources are line with those priorities. Identified tasks that are common to a number of projects and ensure that teams do not duplicate work. Worked closely with project managers to track progress and provided updates on any changes in strategy or priorities. Reported to senior management on the progress of individual projects and the overall program.  The environment consists of COTS such as Eagle Investment System and Aladdin, Java, J2EE, C++, C#, .Net, ASP.Net, VB.Net, Agile, JIRA, Confluence, Oracle, Identity Access Management for provisioning user access to the management system, and Windows.

Confidential

Program Manager

• Developed program/project plans and estimates for Data Center SLA improvements, scoping and managing requirements through development, implementation and deployment.
• Manage the program/projects from scoping & requirements gathering through deployment for end-to-end projects.
• Managed cross segment/team project issues, risks, and resolve conflicts.
• Managed critical path, dependencies, contingency, scope/change requests, and overall budget performance.
• Managed dependencies, budgets, and schedules.
• Responsible for all projects deliverables, ensuring proper communication between teams and quality levels; and responsible for end to end solution delivery.
• Validated proper deliverable and phase stage containment is occurring (e.g., signoffs are scheduled and completed, dependent deliverables are completed, phase plans are completed and agreed to by all the Lead on the project BEFORE the phase starts)
• Managed all change requests, validated all budget/schedule impacts from Leads, obtained the customer commitment, and communicate approved changes to all teams.
• Managed identity and access management for Confidential IT infrastructure and business applications to protect the data center from unauthorized access.

Confidential, Minneapolis, Minnesota

Senior Project Manager

• Developed and managed detailed level web application projects plans with integral milestones.
• Planned staffing and request qualified resources as appropriate including PMs.
• Maintained issues/risks logs and work through portfolio escalation process.
• Identified risks and recommend risk mitigation processes.
• Identified and escalated scope issues within portfolio process.
• Collaborated with peers and other stakeholders.
• Communicated effectively at all levels of the portfolio.
• Performed gap analysis of the current and future state.
• Provided program leadership and expertise to project managers in the web application/ecommerce process utilizing scrum and waterfall.
• Utilized JIRA and Confluence for managing project.
• Managed PCI Compliance.

Confidential, Richfield, Minnesota

Program Manager Consultant

• Defined overall Account Receivable Program strategy and objectives. Align the outcome of the projects with the overall program goals and objectives. Oversee the transformation of account receivable and reporting needs including appropriate data warehouse by incorporating leading best practices and a scalable COTS software solution that supports a global view.
• Managed Process Design to identify software functionality requirements, validate current state improvements, and define future state process design. Develop roles and responsibilities for the program.
• Managed Enterprise Architecture to perform ERP capability assessment for single platform and identify infrastructure requirements to support single platform
• Estimated costs for recommended solutions.
• Managed COTS software evaluation to assess key gap between scenarios and target software.
• Recommended software/technology and content management for the transformation.
• Developed implementation strategy and plan for future roadmap.
• Developed business case for the program.
• Managed multiple Project Managers.

Confidential, Rolling Meadows IL

Program Manager Consultant

• Developed Interactive Content Management System utilizing Java, J2EE, C++, .Net, WebLogic, HTML, SOAP, XML,, JSP, HP QTP, COTS, JIRA, Confluence, and scrum methodology.
• Developed business case, program scope, program plan as well as product features and technical framework requirements.
• Facilitated and led discussions with project teams, project managers, development team, and key stakeholders. Maintained program plans and communicate status to key stakeholders on a timely basis. Monitored status and addressed issues as appropriate.
• Coordinated the functional design of software components with product design and product management teams.
• Coordinated the technical design of software components with project managers and technical leads with emphasis on code reuse, reliability, quality, maintainability, performance and scalability. Direct the research, adoption, and implementation of new technologies within the department.
• Recommended and managed the implementation of Enterprise Content Management Systems for the program.

Confidential, Plano TX

Program Manager

• Leads the project/program team(s) in determining client requirements and translating requirements into operational plans. Ensures adherence to legally binding requirements and client's long-term goals. Facilitates status review meetings among project team members and clients.
• Works with senior management on project/program proposals, bids, contracts, estimates, and schedules. Proposes and develops add-on program opportunities.
• Mentors and trains the customer and/or vendor in Project Management methods, procedures, and activities. Controls project/program scope/requirements, risks, issues, and change management. Coaches and counsels members of cross-functional teams to accomplish project/program goals, to meet established schedules, and resolve technical/operational issues. Establishes appropriate metrics for measuring key program criteria. Determines and installs appropriate automated systems for management of projects.
• Facilitates the creation of communication plans, ensuring appropriate information is exchanged among key stakeholders. Identifies and recommends contingency measures.
• Maintains awareness of emerging technologies and project/program management techniques
• Provide status reports to upper management, utilizing Earned Value Management (EVM) to identify key performance indicators
• Managed multiple Project Managers.

Confidential, Oakbrook IL

Project Director

• Create project charter, scope statements, encompassing scope management plan and product requirements.
• Accountable for budgets, schedules, cost estimates, risk assessment, risk planning and risk management.
• Collaborate with customers to identify systems architecture, data requirements, & business processes, provide training, and resolve requirements and project issues.
• Managed IT and data experts to perform IT due diligence, data assessment, and oversee the migration of clients data warehouses to Oracle Grids
• Oversee the software development lifecycle such as business model, requirement definitions, analysis, design, coding, testing, integration, installation, training, implementation and deployment.
• Define the quality assurance plans and quality control plans for various projects.
• Audit project portfolios to ensure conformance to business strategies.
• Provide status reports to upper management, utilizing Earned Value Management (EVM) to identify key performance indicators.
• Research, identify and utilize new technologies for application development.
• Work with both IS and non-IS personnel, CEO’s, CIO’s, Directors, Department Managers, Plant Managers and end-users.
• Evaluated, recommended, and implemented Enterprise Content Management Systems for clients.