SUMMARY:

Results - driven Project Management professional with high-level skills for complex business projects, Business Process Management (BPM), Risk Management, Change Management, Integrations and Conversions, Policy and Procedure development, Training and team development - seeking a position with a progressive organization where I can use my expertise and have opportunities for new challenges.

• Dynamic leadership skills used to build, manage and mentor cross-functional teams of over 50 resources (including off-shore and distributed team members).
• Proven analytical and organizational effectiveness used in both business and technology based institutions.
• Demonstrated competence in SDLC and Agile methodology with experience in managing all phases of project delivery life cycle for multiple complex project scopes.
• Demonstrated ability to identify process improvements, establish ownership and implement change.
• Strong interpersonal and communication skills used to build strong client relationships; comfortable communicating with C level management.
• Proven ability to bridge technology and business goals to provide productive solutions.
• Trainer and mentor with skills to motivate peak individual performance from team members while driving sustained forward growth momentum.

TECHNICAL SKILLS:

Skills/Tools: Program Management, Project Management, Certified Scrum Master, SDLC Management, Enterprise Integration, Process Improvement, Process-Based Management, Re-Engineering Processes, ITIL Foundation Certification, Project Definition and start-up, High Performance Work Organization, Team Building, Training & Development, Malcolm Baldrige Examiner, Integrated Product Development, Key Management Relationships, Oral/Written communications, Creative Problem Solving, Strategic Planning & Budgets, Advanced levels of Microsoft Office (Project, Visio, Word, PowerPoint, Excel, SharePoint, Outlook, Lync, Access)

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager Contractor

Responsibilities:

• Led business-focused projects within Financial Crimes Office
• Led cross functional teams and managed all project life-cycle activities associated with efforts that are long-term, high-risk, high-visibility, enterprise-wide and complex.
• Managed resource assignments, resource capacity and forecasting.

Confidential

Sr. Project Manager Contractor

• Managed Payment processing projects across application teams, focused on objectives and progress.
• Led project financial management including total cost of ownership, project organization structure, vendor management, change management, and risk and issue management.
• Drove application vendors to quickly resolve issues and implement application enhancements.
• Tracked and communicated SLAs, metrics dashboard and acceptance criteria to Senior Management.
• Built positive, strong partnerships with stakeholders by utilizing a high-communication approach.
• Managed resource assignments, resource capacity and forecasting.

Confidential

Sr. Project Manager Contractor

• Led business-focused projects within Compliance / Regulatory Change Management.
• Established trust and maintained positive business partner and technology partner relationships to plan and execute a variety of large, complex programs, services and initiatives.
• Implemented risk management and compliance processes, procedures and performance metrics.
• Led cross functional/virtual teams and managed all project life-cycle activities associated with efforts that are long-term, high-risk, high-visibility, enterprise-wide, and large in scope and complexity.
• Developed metrics to evaluate performance of programs while ensuring plans/programs adhered to appropriate policies and regulations.
• Provided leadership and mentored other consultants.

Confidential, St. Louis, MO

Sr. Project Manager Contractor

• Managed a high-profile $3 million project to implement Medicare Behavioral Health for State of Virginia.
• Led cross-functional/virtual technical and non-technical teams to bridge the gap between business, finance and IT and work through business and architectural obstacles.
• Developed project and program structures and ensured accountability.
• Established the function for managing documentation, project history and organizational knowledge.

Confidential

Sr. Project Manager Contractor

• Led specialized business-focused projects.
• Developed and revised complex project plans, budgets and roadmaps.
• Work with end users to understand complex problems, focus on bringing issues to resolution, and escalating as necessary to meet timelines.

Confidential, St. Louis, MO

Sr. Project Manager/Scrum Master

• Managed small to large-scale software development projects from initiation through implementation.
• Managed a high-profile $3 million project to implement a specialized SAP module providing an AR sub-ledger, collections and revenue management for domestic and international markets.
• Maintained client relationships with software and resource vendors; orchestrated vendor selection; participated in contract negotiation process (SOW and MSA) and on-going cost management.
• Led cross-functional, distributed technical and non-technical teams to bridge the gap between business, finance and IT and work through business and architectural obstacles.
• Provided execution sponsors with timely project updates, risks and issue resolution; conducted status meetings with project team to coordinate enterprise activities.
• Managed project approach of application delivery methodology utilizing several Agile techniques.
• Built common set of practices, principles and templates for managing projects.

Confidential, St. Louis, MO

Program Manager

• Ensured SDLC project execution performed by a matrix organization. Defined project scope and objectives, managed budget, project initiation/charter, timeline/work breakdown structure, stakeholder management, issue and risk mitigation, status reporting, and project communication.
• Led 16 teams to successful implementation of merger IT projects within budget and timeline.
• Managed $5 million budgets and resource staffing allocation.
• Organized teams and processes to ensure business unit SLAs are adhered to.
• Provided PMO methodology guidance and coaching to novice and new project managers

Confidential, O'Fallon, MO

Business Consultant

• Developed functional business requirements for multiple global transaction processing systems.
• Executed management of initiatives and revisions to system enhancements; testing; and documentation.
• Provided business knowledge and technical support for business requirements development.
• Provided advisory support to ensure the development of applications adhere to business requirements.
• Analyzed project to provide current processing insight and guide desired outcome.
• Evaluated the impact of potential system changes on the customer, systems, and peripheral applications.

Confidential, St. Louis, MO

Project Manager

• Managed Business Process Definition/Documentation initiative for upgrades to new systems.
• Took project from original concept through final implementation planning.
• Interfaced with all areas affected by the project including end users, IS and business partners.
• Defined project scope and objectives.
• Conducted project meetings and was responsible for project tracking and analysis.

Confidential, St. Louis, MO

Business Process Management Consultant

• Managed an IT initiative to re-engineer business processes and determined functional requirements for the purchase and implementation of an Enterprise Resource Planning System.
• Successfully managed project on time and within budget.
• Launched and facilitated 13 teams that re-engineered 50 major business processes.
• Managed project life cycle by serving as liaison between executive management, business units and IT.
• Established and facilitated cross-functional teams to create customer-focused, efficient and effective business processes for customers utilizing current technologies and re-engineering techniques.
• Led team collaboration to identify processes, gather requirements, and perform GAP analysis.
• Responsible for identifying process accountability, audit controls, performance metrics and functional data requirements for re-defined processes.
• Gathered business requirements, documented processes and disseminated to senior management, auditors, customers and team members.

Confidential, St. Louis, MO

Project Manager

• Managed multiple project timelines using MS Project; performed analysis and provided recommendations to senior management on critical path and scheduling issues.
• Maintained Master Project Plan; monitored and reported status of individual project milestones, summaries, details, comparison results and data related to timeline changes.
• Successfully worked with business users, clients and internal IT on change and issue resolution.
• Selected a scanning vendor to digitize records, develop an enterprise consolidation of employee records and visited 25 business sites to initiate the enterprise-wide process improvement.
• Procured software; set up indexing codes of electronic records, quality control and audit processes.
• Identified and addressed critical issues related to major initiatives and legal ramifications.

Confidential, St. Louis, MO

Various Business/Process/Marketing Positions

• Within the Human Resources, managed training and communications requirements of a High Performance Work Organization. Designed training and communications plans to cultivate a team-based culture and promote progress of 376 self-directed work teams. Managed and authored communications: monthly newsletters, produced videos, informational aids, coordinated the publication of success stories.
• Identified enterprise-level improvements. Flowcharted business processes, performed GAP analysis and documented best practice options.
• Directed a process improvement project. Instilled team dynamics. Facilitated group sessions to implement improved processes. Managed 7 project teams totaling 56 members. Developed action plans to reduce integration and cycle time by 55%, standardized troubleshooting and corrective action processes and reduced non-value added activities by 30%.
• Manufacturing Resource Planning Implementation team member; Leader of sub-teams for procedural development and issue resolution.
• Coordinated business operations, including the integration and reporting of cost & schedule information and performance measurement baselines.
• Received Malcolm Baldrige Examiners Certification to evaluate corporate processes.
• Developed policy and procedure infrastructure to educate and facilitate business process improvements.
• Customer and Community Relations - Directed multi-million dollar product rollouts, which hosted nearly 1000 military and foreign dignitaries, customers and civic leaders. Managed visit and meeting coordination for domestic and internal customers. Managed product budgets, manpower staffing and coordinated customer requirements with marketing representatives.