COMPUTER EXPERTISE:

• Proficient with Microsoft Word, Excel, PowerPoint, Access, Internet, Outlook and Lotus Notes experience.

PROFESSIONAL EXPERIENCE:

Project Manager

Responsibilities:

• Responsible for managing and coordinating survey projects according to project specifications for Subaru of America, the National Guard, 3M and the Search Institute.
• Key client contact responsible for all ongoing project activities including workload, timeline, budget and deliverables to ensure client satisfaction and contract compliance.
• Provide direction to other staff regarding implementation of project designs, reporting requirements and quality control specifications.
• Forecast revenues and budgets for existing and anticipated clients.
• Document revisions along with changes in scope of projects, provide training where necessary, work with functional areas to design data collection processes, develop, update and maintain all project materials such as manuals, publications, meeting agendas, timelines and project documentation.

Program Manager

Responsibilities:

• Manage Quarterly Rewards for Bankbrand, FlexPerks, ELAN and Affinity business lines along with the creation and implementation of their email campaigns.
• Responsible for the execution and fulfillment of direct mail convenience check campaigns covering several business lines including PNC, KAL, WorldPerks, Harley - Davidson, REI, Gymboree and Cache.
• Oversee all aspects of these campaigns including working directly with strategy, product managers, marketing and fulfillment vendors. This entails gathering all specifications, creating job instructions, creative, keeping to tight timelines, gathering all approvals, performing audits and proofing, and managing sign-offs.
• Track all costs, approvals, schedules and changes to every campaign.
• Work also on various monthly campaigns along with multiple special project assignments.
• Managed and executed all facets of the a direct mail acquisition campaign from October - January, mailing over 3 million records from over 200 financial institutions representing consumer and business.

Project Manager

Responsibilities:

• Was responsible for annual fund marketing activities within college, campus and audience segments.
• Coordinated all aspects of direct mail including creative development, data processing/lettershop instructions, reporting audits, tracking and analysis, printing, timelines, budget and vendor management.
• Managed an integrated process of overlapping, conflicting and dependent variables while making sure marketing campaigns go out timely, correctly, and in a cost effective manner.
• Worked with internal UMF cross-functional teams to assist in the development, integration and implementation of effective direct marketing campaigns.
• Assisted in analyzing results, developing general marketing strategies and recommending improvements in quality and process.
• Maintained contact with other colleges, non-profits and vendors, gathering information on target audiences and appropriate messages being used to retain, reactivate and acquire donors.

Marketing Coordinator

Responsibilities:

• Was responsible for the day-to-day performance of multiple direct mail continuity programs.
• Accounted for reviewing all video content, editing and creating materials with producers, writing all documents and placing all purchase orders.
• Managed relationships with all external vendors (coordinate replication and authoring of DVD’s, duplication of videos, production of books, production of all packaging, creative, and fulfillment).
• Controlled product and print inventories, work internally with operations, marketing, IT, customer service & accounting.
• Analyzed database reports, graphed program statistics, tracked projects using multiple excel spreadsheets and made recommendations for new test objectives.
• Oversaw operation of Northwest Airlines’ Mileage Summary statements.
• Managed day-to-day relationships with both internal and external vendors (coordination of Production, Creative, IT, and Account Services, Assembly and Print Vendors).
• Was responsible for $6 million budget and 12 million communications annually.
• Analyzed database reports, made recommendations for project needs and database enhancements including segmentation analysis.
• Accounted for cost analysis, P&L’s, budgets, invoicing, forecasting, inventory management and estimates.
• Participated in all team meetings, performance reviews, limiting staff turnover, identifying and improving process flows and cost savings.

Program Administration

Responsibilities:

• Was responsible for the transition and training of incentive programs from the Carlson Companies acquisition of Confidential in Chicago.
• Set up all database functionality with IT, rewrote documentation both for loyalty program materials and database operation.
• Reported methods and data analysis for each loyalty program worked on.
• Key member of daily operations from a direct mail standpoint and creative and production relationship.

EMPLOYMENT HISTORY:

Project Manager / Confidential - Brooklyn Park, MN

Program Manager / Confidential - Minneapolis, MN

 Project Manager / Confidential - Minneapolis, MN

Marketing Coordinator / Confidential - Plymouth, MN

Program Manager / Confidential - Plymouth, MN

Account Specialist / Fuji, Toshiba, Mitsubishi Carlson Companies - Plymouth, MN