Program Manager Resume Antioch, California - Hire IT People

CAREER PROFILE
Confident and effective professional with talent for analyzing business issues to make recommendations that maximize operational efficiency, quality, and compliance and collaborating effectively with internal clients and alliance partners.

PROFESSIONAL EXPERIENCE

CONSULTANT, California | 2010 - Present Confidential, Mountain View, California (2010- Present)

Support continuity program rollout and information technology business resumption plan development. Implement the Software as a Solution (SaaS) business resumption tool in conjunction with metadata building. Set up access control list, single sign on, active directory and other service integrations. Design initial plan template and continuing development. Process development and plan writing training program development.

Records Retention Program Manager, Confidential, San Francisco, California (2010 - 2010)

Developed and implemented a formal records retention program by providing guidance and support on the processes for and architecture of records and information management systems. Updated the records management program policies and procedures. Developed and executed a plan to roll the program out across the organization.

BUSINESS CONTINUITY PLANNER, CARD SERVICES, Confidential, San Francisco, California | 2008 - 2009

Identified loss vulnerabilities and assessed applicable controls and safeguards to prevent / minimize effect of loss.. Established criticality and priority of business functions, business records, and other related support infrastructure. Determined recovery time and recovery point objectives to assist in establishing technology based recovery solutions to support critical business functions. Identified viable business recovery strategies within functional business areas and developed enterprise-wide business continuity strategies including identifying off-site and alternate work area solutions. Lead pre-planning and coordination of plan exercises, focusing on assessment, implementation, and change management.

SENIOR MANAGER, BUSINESS CONTINUITY, PHARMACEUTICAL GROUP, Confidential,San Francisco, California | 2007-2008

Coordinated enterprise business continuity activities within company and assisted management in effective development of detailed business resumption, disaster recovery, vendor continuity, crisis management, and emergency response plans. Designed, developed, maintained and documented business continuity plans for business functions. Coordinated development of business unit schedules for annual business continuity documentation, maintenance and update, exercises, and independent review and validation. Provided expertise and support to management and business functional areas when business interruption occurs.

COMPLIANCE CONSULTANT, Internet Services Group, Confidential, San Francisco, California 2005-2007

Ensured compliance with applicable regulations associated with business continuity planning and record retention. Reviewed and compared corporate requirements against existing policies and practices related to records retention and provided recommendations to internal clients and alliance partners on best practices for records retention. Developed and maintained a current business continuation plan to ensure group's ability to function in event of disaster. Created and maintain crisis plans within established business continuity plans using the Living Disaster Recovery Planning System (LDRPS).

BUSINESS SYSTEMS CONSULTANT 4, Confidential, Walnut Creek, California | 2003-2005

Planned, conducted, and directed analyses of moderately complex to complex business problems requiring use of automated systems resolutions by liaisoning between client and technical service areas. Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost effective and meet business requirements. Collaborated with user groups to provide training, resolve questions, assess user needs, and recommend changes. Prepared specifications for system changes and/or systems testing. Maintained business continuity plan and monitored compliance in accordance with Sarbanes-Oxley Act of 2002.

PROJECT MANAGER / BUSINESS ANALYST, ITEM PROCESSING DEPARTMENT, Confidential, Concord, California | 2000-2003

Managed activities associated with item processing projects. Generated MIS that provided trend and process flow analysis data, as well as developed standardized metrics for analysis. Coordinated acquisition and system conversion activities for the item processing departments and analyzed work processes and systems, procedures, and forms utilized by departments. Collaborated with managers to identify and implement system and procedural changes to improve productivity and accuracy and managed disaster recovery planning and implementation.

OPERATIONS ANALYST / ACCOUNTANT / BANKING CENTER MANAGER, Confidential, San Francisco, California | 1996-2000

Analyzed business issues and provided recommendations to maximize operational efficiency, quality, and compliance. Compiled, analyzed and interpreted data to make strategic and tactical recommendations to management. Managed retail sales and service by identifying customer financial service needs. Promoted teamwork with peers and other departments but also worked independently, with considerable latitude.

EDUCATION / CERTIFICATIONS
Master of Arts in Organization Management
Bachelor of Arts in Anthropology
Certified Business Continuity Professional (CBCP), Disaster Recovery Institute International
Member Business Continuity Institute (MBCI), Business Continuity Institute

We provide IT Staff Augmentation Services!

Program Manager Resume

Antioch, CaliforniA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship