SUMMARY:

Results oriented Information Technology Manager with experience in Portfolio Management, Project Management and Development. Expertise in managing projects and teams within Healthcare, Finance and Environmental Laboratory environments. Solid background in directing projects to implement enterprise - wide Data Warehouse solutions and Data Marts for business-specific reporting and data mining activities. Proven ability to bridge technology and business goals to provide productive solutions. Demonstrated success in leading and mentoring cross-functional teams in offshore/onsite model to maximize productivity. Experience interfacing with key business units including Operations and Support, Clearing, Security, and Pharmacy. Excellent communicator and superior organizational skills with track record of building strong client relationships and making professional presentations to senior leaders.

EXPERTISE AREA:

• Information Technology
• Portfolio Management
• Project Management
• ETL/EDI Development and Systems Analyst
• AGILE/Scrum Master (JIRA)
• Resource & Planning Manager
• Budgeting/Forecasting
• Process Improvement
• Client/Vendor Relationships
• Team Building
• Problem/Change/Incident Management
• Audit & Control/Compliance
• Disaster Recovery Exercises
• Data Governance
• Change Governance

PROFESSIONAL EXPERIENCE:

Ameriprise Manager

Confidential

Responsibilities:

• Managed daily operational activities for brokerage team with 1M annual operations budget
• Managed multiple simultaneous brokerage technology initiative projects ranging from 50K - 400K (~4M annual) along with operations management
• Oversaw annual 6M departmental budget
• Managed all resources and task assignments for cross functional onsite and offshore teams (Infosys) using Agile methodologies
• Served as escalation contact for all project and production issues
• Worked closely with Operational Support teams to address problems and incidents to meet SLAs
• Produced and delivered weekly/Monthly project status and metrics reporting to senior leaders
• Led monthly/annual forecasting, budgeting and metrics for brokerage team
• Led and delivered annual project planning and resourcing
• Developed and fostered relationships with business partners (internal and vendor leadership)
• Worked closely with vendor leaders to manage contract resources (Infosys, TCS, Syntel)
• Coordinated brokerage deliverables for corporate IT initiatives (annual disaster recovery, quarterly platform foundations audit)
• Coordinated and facilitated cross-departmental Data Governance Meetings. Participated in developing and maintaining Change Governance Process.
• Led group in annual/quarterly disaster recovery exercises and audit and control/compliance processes
• Service Now (Change, Problem and Knowledge Management), Project Central, JIRA

Optum Supervisor 

Confidential

• Project Manager/Scrum Master - Daily Stand Up, Sprint planning, Grooming, Retrospective
• Manage cross functional onsite and offshore team of 50 developers, QA and SA resources
• Facilitate and coordinate all activities in projects with cross-functional teams: ETL, Java, Cordys, Cognos reporting, QA
• Communication with business partners (operations and product teams) daily
• Plan and schedule production releases
• Planview, Rally

Confidential

Project Manager

• Experience in Waterfall and Agile Methodologies - Scrum Master, Daily Stand Up, Sprint planning, Grooming, Retrospective
• Annual, quarterly and release planning. Capacity planning
• Facilitate and coordinate all activities in projects with cross-functional teams: ETL, Java, Corticon, BOBJ, QA
• Interface with Senior Leadership daily
• Plan, schedule and drive all releases and quarterly production runs
• Facilitate resource management and change management throughout projects
• Manage and lead middle to large sized projects from requirements gathering through post-implementation
• Deliver project artifacts: Project Management Plan, IRAAD, Project Plan, and Implementation Plan, Daily and weekly status to senior leaders
• JIRA, Planview

Confidential

Sr. Systems Analyst

• Plan and facilitate requirements gathering with business partners.
• Convert business requirements to functional and system requirements.
• Create source to target mappings for development consumption. Provide Traceability Matrix.

Sr. Integration Developer

Confidential

• Design and build automated systems to extract, transform, and load pharmacy claims, member and eligibility data using DataStage (version 8.1) on a Unix platform.
• Create detailed design documents for each project design. Hold design and code walkthroughs, create and execute unit test plans, integration testing, assist in system testing.
• Provide first level support for all ETL systems
• Robot, Ultra-Edit, ServiceNow (Change and Incident Management), Informatica

Confidential

Project Manager/Sr. Support Engineer

• Project Manager for large vendor implementation of VisionShare’s Secure Exchange software to provide connectivity to Medicare. Coordinate and run meetings, create and maintain project plan using Microsoft Project, create and maintain project documents, act as liaison between technical and business units during development and testing.
• Project Manager for transitioning 6000+ customers (providers, billing services, vendor partners) from 4010A1 to 5010A1. Provide messaging to and testing coordination with customers. Work with Medicare contractors to determine contractor-specific requirements for testing and transitioning to production. Work with internal development team on 5010 requirements for the 835, 837, 270, 271, 276 and 277CA transaction sets.
• Provide technical support for vendors integrating VisionShare’s Secure Exchange API into their software. Coordinate and conduct technical kickoff meetings for vendors beginning implementation, troubleshoot vendor problems with API integration requests during development, coordinate and conduct production cutover meetings for vendors that have completed integration of VisionShare’s API solution.
• Maintain support documentation and provide production customer support. Work with customers and Medicare Contractors to resolve technical issues. Track customer information using CRM software.