Summary

Versatile, creative and entrepreneurial product management professional with over 14 years of experience in generating ideas, product lifecycle management, strategic leadership, account management within the email marketing & communications, market research, email platforms, energy efficiency and healthcare industries. Known as a highly motivated self-starter dedicated to combining integrity with execution.

Areas of Expertise Include:

• Aligning roadmaps to business goals
• Agile Software Development
• Market Research and data analysis
• Requirements Gathering
• Exceptional process and project management skills
• Leading and directing cross-functional teams for complex projects
• Product Implementation and Training
• Client Engagement

Confidential, March 2011 - Now
Confidential, helps hospitals and the suppliers they work with increase efficiency, lower costs and, ultimately, provide better patient care.

Product Manager

• Develop and drive product requirements for new and existing product lines
• Work with customers to understand their business process and gather requirements/data
• Collaborate with UX to develop product surveys and questionnaires
• Collaborate with UX teams on design
• Develop Implementation design and process documents for Integration teams and train on product functionality and best practices
• Drive product adoption through marketing and sales efforts

Consultant February 2010 - March 2011
Consulted with several technology companies in product marketing, product management and professional services. Industries include; automotive, enterprise email platforms, and online dating.

Confidential, March 2012 - August 2012
Managed a product development project with Volkswagen Credit end to end. Wrote and delivered the business integration requirements, managed customer relations and remote co-development teams. Wrote marketing materials for brochures and web content.

Confidential, January 2010 - March 2012
Repackaged the professional services product offering which included new SMS technologies, best practices in communication strategies and new implementation project plans. Trained and rolled out the newly bundled services to Sales, Support and Client Engagement and assisted in the contract definition for Vonage.

Confidential, February 2008 - August 2009
Tendril brings 21st century efficiency to the energy industry by facilitating a dialog between consumers and suppliers through an energy ecosystem. The Tendril Residential Energy Ecosystem (TREE) enables customers to better understand their energy consumption patterns and empowers them with the ability to make a difference.

Product Manager / Product Marketing Manager

• Part of a 3 person product management department focused on launching software and product marketing efforts
• Worked closely with executive teams to establish product vision, design and roadmaps for Tendril product initiatives
• Launched Version 1.0 and 1.5 of the TREE platform; supported marketing efforts at DistribuTech 2009 and Utilimetrics 2008 to include demo scripts and training, data sheets and on-line corporate website updates
• Supported Client Engagement on customer rollouts and upgrades
• Engaged with customers and partners to better understand market direction
• Initiated and rolled out the operational process for sales, services and support
• Provided demos to potential customers, existing customers and partners
• Managed a small group of tech writing contractors
• Owned the documentation definition and prioritization for all devices, software and online documents
• Provided Marketing with datasheets and corporate website content, trade show materials, demos and external product roadmaps

Confidential, Broomfield Colorado February 2006 - January 2007
Development of Mail Transport Router (MTR)™ and a suite of modular systems for email policy management, email marketing and transactional email.

Director of Product Development

• Responsible for a product portfolio representing over $7M in annual sales
• Worked closely with executive teams to build, launch and support ColdSpark products
• Initiated Product Lifecycle Development methodology, configured and socialized assisting tools (Jira/Confluence)
• Identified and drove initiatives to improve processes and performance. Identified redundancies, opportunities for consolidation and established best practices with the development teams
• Manage the development team until a VP of Engineering was hired
• Assisted in the strategy definition for new products and services
• Worked closely with Sales to understand business needs and address them with technology solutions
• Communicate effectively across multiple levels of technical understanding, across the organization as well as to the executive management team
• Perform market research and competitive analysis on core products

Confidential
Leader in Email Marketing, developing SaaS web applications to help manage and monitor email infrastructure.

Director of Product Management, CAS January 2007 - February 2008

• Responsible for a product portfolio representing over $4M in annual sales
• Performed a build versus buy analysis for the Authentic Response line of business
• Lead a team of product managers supporting Postmaster Network applications
• Define and socialize product roadmaps with internal resources, strategic partners and vendors to ensure timely delivery of leading-edge technologies, products, and services
• Launched and supported the Postmaster Network products
• Perform market research and competitive analysis on core products

Product Manager / Client Engineer, Confidential, November 2002 - February 2006

• Worked closely with Development, Marketing and Sales to launch and support Return Path products
• Coordinated and built relationships with Partners, Development, Marketing Professional Services and Sales to align product roadmap with the business objectives of our business partners
• Managed and communicated sales information and product changes both internally and externally
• Assisted in the creation of product marketing and customer training materials
• Performed market research and competitive analysis
• Interviewed customers for feedback on product satisfaction and revised product roadmap
• Responsible for successfully managing product deliverables, including requirements management, project scope definition, project planning, risk management, project execution and implementation/rollout for two main product lines

Confidential, October 1999 - April 2002
Development of web and client based email and online marketing software.

Database Developer

• Contributing member of core system architecture team, assisted in the design and implementation of relational databases for content management (Oracle 8i - wrote schemas, triggers, views and stored procedures)
• Wrote backup, startup and shutdown scripts for a large scale 24x7 Oracle database
• Designed technical workflow for a web based interface (XML, XSL and XSLT)

Confidential, September 1997 - October 1999
Rocky Mountain PBS broadcasting providing top-quality education, entertainment and news programming

Web Designer/Data Management Associate

• Launched the first Rocky Mountain PBS on-line auction
• Set up and maintained the design and content for the on-line auction and managed all aspects of the auction software and database
• Served as chair of the auction volunteer committee and trained volunteers on the auction software and process

MIT Sloan School of Management / Developing and Managing a Successful Technology and Strategy
Stanford Advanced Project Management / Mastering the Project Portfolio and Converting Strategy into Action
B.A. in Sociology and Art
Sociology/Business Program