SUMMARY:

• IT Project Management Professional experienced designing, developing, and deploying information technology systems , applications and infrastructure upgrades with 13+ years experience in Healthcare, E - Commerce, Retail, Insurance and Airline industry for large global organizations.
• Planned and managed multi-million dollar projects to align business goals with technology solutions to drive process improvements, solutions and bottom-line gains.
• Excellent relationship management and consulting skills which results in proven ability to quickly earn the trust of sponsors and key stakeholders mobilize and motivate teams.
• Assessed the Scrum maturity of the team and coaching the team to higher levels of maturity, at a pace that is sustainable and predictable for the team. 
• Ability to set direction and approach, resolve conflict, deliver tough messages with grace and execute with limited information and ambiguity under tight deadlines.
• Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.  
• Demonstrated ability turn around delayed projects and bring back on track for successful completion on time within scope.
• Sound business and technical acumen, with demonstrated agility in learning and becoming comfortable with unfamiliar businesses and technologies.
• Detail oriented individual who exemplifies professionalism, and an ability to manage multiple projects and teams.
• Solid project management and team leadership abilities able to keep projects on track even under difficult circumstances build consensus amongst all stakeholders and deliver exceptional results.
• Manage all aspects of technical projects and helped transitioning from waterfall to Agile. Work across agile Scrum teams to identify and resolve dependencies; prioritize features and user stories with product owners and release product within expected timeline. 

TECHNICAL SKILLS:

SDLC Methodologies: Agile, Scrum and Waterfall

Operating Systems: Widows 7,8,10, IOS, Android, MPOS, UNIX, Linux and AIX

Reporting Systems: SQL, Oracle, SAP, SAS Access, Business Intelligence, SharePoint, Predictive Modeling and Google Analytics, PeopleSoft

Development languages: .NET, HTML, C+, JAVA, COGNOS, C Sharp, PEGA, ADR, Mainframe and Tandem

Project Management tools: Pivotal Tracker, Agile Bench, MS Project and MS TFS

Change Management Tools: HPQC, Rational Clear Quest and Jira

Business Modeling Tools: Visio Rational Rose and Aries

PROFESSIONAL EXPERIENCE:

Houston, TX

IT Project Manager/ SCRUM Master

Responsibilities:

• Facilitate daily standups, sprint planning, backlog grooming, sprint reviews/demos, and sprint retrospectives for continuous development operations applications.
• Created burn-down and velocity charts for each sprint and tuned the subsequent product backlog/development/release plan to meet feature delivery deadlines. 
• Assisted team with the creation of their product backlog by introducing them to "user story mapping", focusing on individual personas, their tasks and actions vs. system level needs and constraints. (the "what" instead of the "how").
• Separated distributed team members into several localized Scrum teams, focusing on product features instead of work function (ie QA, Dev, UX), fostering a collaborative approach on a shared backlog. 
• Provided agile support and guidance on an agile PPM implementation to validate out of the box capabilities and customize where necessary.
• Drafted all necessary documentation as part of project management life cycle and presented project to VP and capital panel for funding.
• Forecasted, tracked and managed project resources in PWA time reporting tool for management visibility.
• Managing large scale Microsoft Azure Cloud and Couchbase caching and session management programs.

Houston, TX

IT Infrastructure Project Manager

• Managed and delivered complex C7000 baggage server implementation at EWR, IAH and ORD under tight timelines and high expectations.
• Executed global sales user’s worldwide sales laptop project with complex 3rd party custom application requirements.
• Deployed global workstation profiles at various airports with a 5 person team utilizing agile methodology.
• Implemented large program involving TC-75 Android OS baggage scanners utilizing Beam application provided by Pivotal.
• Driving BPIDS initiatives at SFO, DEN and IAD currently in the scoping phase.
• Responsible for managing resources, time tracking, financial reporting and project status reporting to upper management.
• Managed project financial forecasts and actuals using PWA.

Woodland Hills, CA

Agile Project Manager/ Scrum Master

• Managed multiple Scrum   teams on two week sprints cycles for Business intelligence and Google analytics work packages leveraging Jira . 
• Scheduled and facilitates Scrum ceremonies which included sprint planning , refinement , daily standup , sprint review , retrospective.
• Managed software development teams responsible for architecture, design and development of a new Agent crystal reporting system used by 20,000 users from Finance, Sales and Marketing, Account Management and representatives of other business units. Utilized Business Intelligence Architecture and common PEGA components.
• Delivered Agency Portal projects with cross functional impact on business intelligence, PEGA systems, data warehouse, and claims.
• Demonstrated leadership in business activities involving marketing, finance, training and communications third party vendors.
• Worked closely with Product Owners to groom the product backlog and facilitate story point estimation.
• Ensured the inspection of project, roles and implemented improvements to adapt to Scrum  framework to increase productivity. 
• Delivered Adobe Experience Manager Content Management project which helped agents write business policies which are within the Appetite for the book of business.

Lincolnshire, IL

Agile Project Manager/Scrum Master 

• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum related meetings. 
• Guarded teams from interruptions, removed impediments, and resolved interpersonal conflicts .
• Developed and maintained knowledge of all business units within Human Resources to ensure that pertinent business information is incorporated into projects of the key strategic business initiatives and to estimate the impact of the project on the organization.
• Presided over all solution designs, integrating both hardware and software to provide "out of the box" solutions for credit card processing.
• Delivered new software releases and patches upgrades within a short time frame through successful leadership of 10-person Agile Development team Responsible deployment of application programming interfaces into POS and Pin Pad 9,000+ stores.
• Work closely with Product Owners to groom the backlog and develop user stories.
• Responsible for identifying of key issues and risks and determine the course of actions for resolution on each project and with each project team.
• Acted as a Release Manager for various iterations of development by regularly running Scrum meetings managed all program activity during release period and coordinated and managed deployment on Walgreens.com.  
• Lead key business projects aligned with the pharmacy product development business stream for wellness and drugstore.com
• Assisted in the establishment of the strategic direction of the retail pharmacy division on strategy and provided recommendations for future initiatives and enhancements

Buffalo Grove, IL

PMO IT Project Manager 

• Planed and managed Projects with the use of MS Project to insure execution of project lifecycle, including but not limited to analysis, design, implementation, testing, release and maintenance.
• Provide feedback on staff performance to management . Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management .
• Facilitated several Internal SharePoint / Inventory system projects including: Management and proper application of governance and standards for development work, planning and landing infrastructure.
• Reviewed, re-engineered , and negotiated Disaster Recovery Policies and Procedures to support multi-regional reorganization and creation of a unified contingency response team across various clients. Team members were geographically separated throughout discussion and negotiation processes ..

Naperville, IL

PMO IT Project Manager

• Owner of projects through the development life-cycle , engaging technology stakeholders to define: project roadmap, scope, goals, deliverables, resources, estimates, risks, scope, milestones, test and deployment plans.
• Developed utilized project plan documentation on all projects including schedules, issue/action/risk logs, executive presentations, project policies and procedures, organizational charts, communications plans and best practices documents within the PMO.
• Tracked outside vendor activities and internal team deliverables. Maintained tracking of vital project deliverables.
• Participated with business and helped selecting website platform and developed design to meet long term healthcare objectives.
• Facilitated complex ad hoc analyses in support of key business objectives to facilitate internal financial discussions and decisions to drive business results.

Reston, VA

PMO Business Analyst/ Jr. IT Project Manager 

• Gathered business requirements from business users such as Insurance Policy Managers and drafted business requirement specification (BRS).
• Identified all necessary Business and System Narrative Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Understood the Business Logic, User Requirements and test-objectives to develop Test plans, Test cases, Use Case Scenarios.
• Facilitated Joint Requirement Planning (JRP) sessions for communicating and managing expectations with the client whose customers were going to be the final users of the product and facilitated Joint Application Development (JAD) sessions.
• Assisted in developing test scenarios, test scripts and test data to support unit and system integration testing.

Madison, WI

PMO Business Analyst

• Gathered Business Requirements created Functional Requirements Document (FRD) and analyzed data/workflows; defined the scope, financial projections and cost/benefit analysis; progressed from Problem Statement to well-documented designs.
• Used RUP-iterative process to Conduct Data Analysis on the Group Disability Data to find missing data fields in the application and customize them.
• Worked to create Data Mapping Documents and worked with business to write transformation rules.
• Used MS Word & Visio to document data flow of the AS IS process and TO BE process.
• Conducted JAD sessions to get SME’s input on how to implement the application for Group Disability Claims.
• Gathered Business requirements for Integration points and mapped them with Functional requirements.
• Followed the UML based methods by using Visio to create Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.

Milwaukee, WI

PMO Business Analyst

• Gathered requirements for Web based application designing with connectivity to access data base connectivity.
• Executed multiple queries in SQL using TOAD application.
• Conducted interviews with key business users to elicit, collect and manage requirements and business process flows. Created RFPs and evaluated vendor proposals.
• Developed business requirement and specification documents as well as high-level project plan and translated business requirements into data and process models, and developed process decomposition diagrams, data models, data flow diagrams, entity relationship diagrams and state diagrams.