SUMMARY

• Managed multiple portfolios of all ongoing Programs and projects across 40+ Systems in the client location, with budget exceeding $15 M and in excess of 90+ team members(peak load) across onsite/offshore location.
• Extensive experience in program management, vendor management , project planning , defining scope and deliverables, preparing schedules, estimation and budget management , driving project activities, tracking progress and managing risks for IT projects.
• Expertise in handling complex programs by effectively collaborating with other members of the team, vendors, customers and/or stakeholders to align work efforts, developed and executed tactical plans for successful completion of projects.
• Administered specialized Testing Services track - API, Mobile, Security, Webservices, Data Migration, Automation, Usability, Accessibility and Performance Testing.
• Possess very good knowledge and experience in Test estimation, Test strategy, Test Approach, Test execution, Defect Management and Test Reporting.
• Experienced in managing Agile Testing projects for key business initiative in Confidential Industry.
• Led the QA team to support DevOps practice implementation for Portal Redesign strategy program.
• Redesigned Automation Framework to reduce maintenance effort of Portal Automation Solution.
• Digital Assurance Specialist having experience in all quadrants of Digital Quality Assurance (Continuous Integration, Omni channel, Customer Sentiment Analytics and Accessibility Standards ).
• Devised Digital Strategy Roadmap - QA for an Architecture Redesign Program.
• Proactively conducted Accessibility Assessment for Key portal application and submitted Analysis & Heat Map report of Compliance and Non-Compliance Areas to enhance customer experience.
• Conceived and led initiative to reduce production break fixes by 30% through effective Test Strategy training and module level impact analysis matrix.
• Improved Operational productivity by 25% at portfolio level with Automation utilities, optimized reusability and test strategy.
• Designed Milestone and Performance metrics report to achieve QA schedule adherence by 95%.
• Published Governance report to QA Director which highlights SLAs, KPIs, Best Practices, Focus Areas and Action Plan for all the portfolios.
• Played a pivotal role in conducting the POC for Test Management tool with extensive evaluation from platform support, Performance, Metrics Dashboard and Customizing Test Assets according to client defined QA process.
• Prepared quarterly forecasts based on PM Estimates, and compared them to Actual IT Chargeback to highlight all key variances and make productive recommendations.
• Enhanced Customer satisfaction by facilitating Usability evaluation of a portal application and provided the necessary recommendations.
• Anchored Account level and Org wide initiatives to increase client satisfaction and support the growth of Business Units.
• Good expertise in building the effective Proposals , supporting the sales team for RFI/RFP responses, Solution elicitation and estimations.
• Managed comprehensive QA initiatives, compliance concerns, audits, and operational processes and procedures within departmental guidelines.
• Performed defect analytics for key applications and circulated the defect prone zone areas to developers and application managers.
• Built detailed Test Strategy for a large Data Migration program which was used as references in many migration projects.
• Established Re-usable Test Case Repository for different business areas in Confidential which in turn improved Test Case Coverage and Test Case Preparation Productivity.
• Experienced in engagement models inclusive of Time & Material, Fixed Price, Managed Services contracts.
• Skilled technologist who thrives in a fast-paced, changing environment, and brings an uncompromising commitment to quality and customer satisfaction. Flexible and resourceful, applying strong organizational, time-management and planning skills to deliver projects on time/budget, despite intense pressure and aggressive timelines.

TECHNICAL SKILLS:

Operating Systems MS-DOS, WINDOWS 95/98, NT, XP & Windows 2000.

RDBMS Oracle 11g, MS-SQL Server 7.0

ETL Tools Informatica 9.6

Test Automation Tool QuickTestPro 9.2, Winrunner 7.6, SoapUI NG Pro, IBM App Scan

Test Management Tool HP ALM, Quality Centre 9.0, & Rational Quality Manager

Process Agile(Scrum), SDLC, STLC

Languages C, C++, Java 2.0

Packages MS-Office 2013

Web technologies ASP 3.0, JSP 1.2, JavaScript 1.2, HTML1.0, XML 2.0

Web server MS-IIS 6.0, WeblogicServer 5.1, Websphere 4.0 and Tomcat 3.2

PROFESSIONAL EXPERIENCE:

Confidential

Senior Portfolio Manager

Responsibilities:

• Responsible for the overall management of the project/systems under a group of portfolios and provide guidance to the portfolio managers and leads both at onsite and offshore.
• Mentored Portfolio Managers and effectively manage the delivery for the portfolios
• Liaise with Business and IT Stakeholders to identify and prioritize business needs.
• Acted as the escalation point in SQA for respective portfolio issues.
• Obtained Project Status updates on a regular basis from Portfolio Managers & Participate in key project status meetings.
• Demand Management - Reviewed pipeline report to monitor utilization and work projections.
• Managed the resolution of risks/issues brought by team members and escalate those to the IT/Business Stakeholders as necessary.
• Reviewed Weekly Status reports with special attention to Mandate/Blue list programs and to any projects under jeopardy.
• Reviewed and Report Monthly Metrics report for the group of Portfolios and take preventive and corrective actions as necessary.
• Reviewed Periodically and ensure all testing deliverables and processes are followed in respective portfolios.
• Ensured timely and accurate status reporting.
• Escalate and seek approvals from Horizon managers as necessary(exceptions, prioritization, PCR Approval, RCA Approval)
• Measure, Track, Monitor and represent in-process metrics and application metrics for group of portfolios on a regular basis and report to Horizon Management.
• SLA and KPI monitoring, corrective and preventive actions.
• Review the RCAs for break fixes and put corrective actions in place.
• Monitor the efforts spent across the different testing phases and put productivity improvement processes in place to meet efficiency improvements (Reuse, Tools, Automation)
• Created Roadmap for Test Maturity(Test design, Test Plan, Test Data) in respective portfolios
• Identify skillset of the current team and plan for cross training or additional training needs.
• Reviewed the team performance and recommended plan for improvement
• Knowledge management - Ensured best practices of knowledge management to enhance efficiency, quick ramp up & for succession planning.

Confidential

Project Manager

• Work with Release Management and change management teams to identify work pipeline for applications/systems
• Plan staffing requirements based on priority
• Managing the projects to be in alignment with the Release calendar and making changes, if any, due to change requests
• Test Strategizing and review
• Conduct periodic project status meetings
• Manage scope changes
• Track the deviations at frequent intervals, monitor slippages and recommend corrective actions
• Track the actual effort and duration data accurately
• Assumptions and other known dependencies are consciously tracked and brought to closure
• Root Cause Analysis
• Thorough review of all the milestones and track to closure
• Ensuring successful delivery of projects with on time completion
• Manage project budget and Report metrics
• Closure and Lessons learnt activities

Confidential

Project Manager

• Coordinating with multiple vendors to get the Business requirements of the project
• Plan staffing requirements based on priority
• Managing the projects to be in alignment with the Release calendar and making changes, if any, due to change requests
• Test Strategizing and review
• Conduct periodic project status meetings
• Manage scope changes
• Track the deviations at frequent intervals, monitor slippages and recommend corrective actions
• Track the actual effort and duration data accurately

Confidential

Test Manager

• Supported the Presales Activities for various proposals
• Assisted in building questionnaire, estimation and solutions for RFP

Confidential

Test Lead/Test Manager

• Participated in Business Requirements understanding meeting.
• Responsible for managing and coordinating testing for multiple projects within programs and multiple individual projects.
• Review and analyze the requirements. Providing estimation on the work request, scheduling, planning, allocation and defining test cycles.
• Preparing Master Test Strategy and Test Scenarios.
• Onsite/Offshore Coordination activities
• Identifies, assesses, mitigates, and escalates issues impacting testing efforts assigned to them.
• Involved in Test Artifacts review and preparing status reports to the clients.
• Scheduling Bug Scrub meetings and attain test results approval.
• Create and coordinate testing activity estimates for all project life cycle phases.
• Report test execution status, progress against plan, test results, defect tracking results, and testing dashboards.
• Performed billing forecasting and billing for the project by using Infosys project management tools.
• Highlight Improvements, Risks, Issues.
• Suggest continuous areas of improvement

Confidential

Onsite Test Coordinator

• Understanding the Applications that come under CQG from the Business Perspective in a short span of time.
• Leading a 13-member team, which is involved in gathering detailed requirements from clients and preparing the understanding document.
• Effectively involved in project management activities like estimation, planning, scheduling and requirements analysis for all the eBusiness projects.
• Coordinating with 25 eBusiness clients for multiple eBusinesss projects like VSRM, EPSP, EOC, EWCD, POW, GPIS and GSA.
• Preparing the test plan, reviewing the test cases for all the eBuisness projects. Involved in communication of status reports, End of Test report and Metrics Preparation. Defining the appropriate tests required and any associated test data.
• Prepared a detailed automation analysis report to come up with a cost effective approach for EOC project.
• Helped the project team by providing the detailed justification for estimation analysis and postproduction defect analysis. Identified and deployed process improvements and standards for key practices in requirements management, metrics management, testing and release management.