Operations Project Manager Resume

SUMMARY

Five plus years working in Project Management
Successfully obtained & coached the Agile methodology to a PM team
Accurately learned new methodologies for the Project Lifecycle while utilizing time management skills.
Supported multiple managers/directors while exceeding key expectations.

TECHNOLOGY

PROFESSIONAL EXPERIENCE

Confidential

Operations Project Manager

Lead the planning & implementation of a large multitude of projects
Work with cross functional Project Teams including; operation teams, manager across the business line, quality assurance team, relationship management team, Dev. Team/IT to define scope, walkthroughs for development/testing, and deliver a timely implementation
Define and support the project governance and methodology used to deliver projects
Support & manage projects on a nationwide level for all DCS sites
Monitor and report project progress to stakeholders and project team members including senior management

Confidential

Project Coordinator & Legal Business Developer

Coordinated internal staff to ensure opportunity for innovative ideas on completing projects & keeping future clients up to speed with coordinated timed meetings
Partnered with stakeholders/clients to uncover their needs in a project, updated notes and tracked the project by using MS Project, SharePoint, and SalesForce.
Ensured that CRM database (Salesforce.com) contained accurate account details for project & financial reporting
Utilized Client Relationship Management skills to recruit key client executives to member events and initiatives such as teleconferences, roundtable discussions, etc.
Used MS Office to schedule and communicate with stakeholder/clients. Established cross - functional communication strategies that interacted with all levels and positions within an organization.
Coordinated w/PM where to help enforce policies, refine project objectives, & presentable actionable solutions for any updates with a project.

Confidential

Supervisor/ Mortgage Analyst

Coordinated events with companies to ensure future customer satisfaction & sales growth
Determined requirements of customers and coordinated their efforts to secure a mortgage.
Maximized productivity, motivated teams, and contained costs through efficient use of available resources.

Confidential

Project Coordinator/ Lending Supervisor

Coordinated project tasks with cross functional Marketing Project teams to meet deadlines
Partnered with VP of Real Estate, Sr. Underwriters, & SVP of Marketing to create strategies for assigned portfolios to support sales cycle success
Supported Sr. Project Manager to improve policies, refine processes, and presenting probable solutions for the issues at hand.
Documented project plans in MS Excel. Tracked projects and updated schedules/modified plans - and performed weekly budget/performance reports.
Lead M&A activities for buyout of credit union for lending group. (previously known as Endura Financial Federal Credit Union)
Conducted gap analysis between systems to ensure all processes could be handled properly in new system.
Tested Visio to documented business flow.
Built and detailed project information to determine effective operational projects and facilitated planning by utilizing MS Excel & using MS Outlook.

Confidential

Project Coordinator/ Account Relationship Supervisor

Coordinated activities for Consumer Lending, Mortgage Lending, and teller teams.
Supervised a team of Tellers who were the frontline to cross selling opportunities
Used Excel and MS Excel for coordinating tracking/monitoring processes & updating notes
Coordinated meetings between Hugo office & the other branches to improve & refine our weekly projects.
Coordinated with PM where to help enforce policies, refined the projects objectives, & presented actionable solutions for any issues with our internal projects.
Built and detailed project information to determine effective operational projects and facilitated planning by utilizing MS Excel & using MS Outlook.
Lead planning for Digital Marketing & Financial Service Projects