SUMMARY:

• I am a high - energy, positive leader, quick to pick up new concepts.
• I have held positions as project manager, technical project manager, deployment manager and delivery manager. I have supervised global teams from 8 to 50 in size, using “follow the sun” support concepts.
• I have experience in the full Software Development Life Cycle and have recent experience leading and directing development using cutting-edge technology such as Cloud, virtualization and automation.
• I thrive in a challenging environment and enjoy trouble-shooting.
• I am able to effectively strategize and communicate with all levels of management.

TECHNICAL SKILLS:

• Technical deployment and project management Delivery management Experience with entire SDLC Recent work with automation on SoftLayer and Cloud as well as Agile methodology SLA management metrics reporting and COE presentation skills Vendor
• Management People management and motivation Excellent problem - solving abilities Excellent communication skills Coding and modularization
• Excellent diagnostic skills Pick up new technology easily High energy positive can-do attitude

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Technical Project Manager / Deployment Manager / Delivery Manager

• Assist with landing additional work with Kaiser. We recently landed a contract worth $5M.
• Served as overall Project PM for deployment of middleware patterns and set up of automation tools (Urban Code, Urban Code - Deploy, Chef scripting and all required servers)
• Transitioned to Deployment Manager as team expanded, coordinating the technical work for full environment builds with automated deployment.
• Served as Technical PM, working closely with other management to develop documentation and plans and remove roadblocks for the technical team.
• Onboarding Subject Matter Expert, coordinating access to client networks and tools and documenting procedures.

Confidential, Los Angeles, CA

Technical Consultant

• Technical consultant, trouble-shooting current process and procedures and fully integrating new delivery team.
• Trained and mentored new application delivery manager.
• Documented processes and procedures, obtaining executive approval.
• Prepared and presented weekly report on status and findings to IBM team and Confidential executives.
• Successfully integrated new consulting team into existing organization.

Confidential, Franklin Lakes, NJ

Technical Architect

• Successful knowledge transfer from long-time employee. Third person to attempt this.
• Learned, updated and maintained mainframe jobs associated with the Medicare Plan Finder process. (COBOL/DB2).
• Improved and perfected process to reduce errors to <1% and cut run time by 50%.
• Documented process and trained client employees to run, maintain, and trouble-shoot.
• Project Manager, establishing a team of IBM architects and engineers and tracking and reporting on projects at an executive level.
• Developed and documented official project pipeline for development and review of high level requirements, detailed designs, coding, and code and test reviews.
• Improved and automated executive reporting dashboard for test environment use, build-outs, and status, as well as problems and resolutions. Facilitated meetings twice weekly with key stakeholders to report on and resolve these issues. Improved problem resolution metrics by 35%
• Participated in high level requirement and design reviews with end goal of improving quality and reliability of projects and systems as a whole.
• Developed documentation for existing and new test environments and components.

Confidential, St. Louis, MO

Application Delivery Manager

• Managed and successfully completed remediation plan for customer sat improvement. Customer satisfaction improved by 10%, bringing us above Service Level Agreement objective.
• Designed and distributed project and financial report, hosting scorecard reviews weekly with US and Global Delivery Managers, Project Managers, and the Delivery Project Executive.
• Weekly monitoring of projects resulted in 5% improvement in projects ending at or under budget and 7% improvement in projects on time metrics.
• Analyzed monthly reports tracking 34 metrics categories. Calculated and reported performance metrics and integrated into overall tracking and reporting view. Regular reporting and review resulted in a 3% improvement.
• Initiated improved cross-training program to improve efficiency and morale. End result was a cost reduction of 25% and increased productivity, while maintaining 100% availability on all applications.
• 100% of AT&T client groups consistently rated my team at or above Service Level Agreement requirements.
• Regularly reviewed and retired outdated applications, resulting in an average of $250k annual cost savings for client.

Confidential, St. Louis, MO

Senior Technical Director

• Remotely managed a diverse team spread over seven cities nation-wide.
• Successfully installed and tested large vendor software systems for new subsidiaries on time and under budget.
• Rebuilt and restructured team into a 13-state organization by hiring new personnel, reorganizing teams and standardizing regional processes and procedures.
• Developed and implemented standardization plan and timeline to move to a single suite of applications nation-wide, integrating 6 regional operating companies into one.
• Implemented mentoring structure to promote development and empowerment of team members. Decreased employee attrition by 50% because of increased job satisfaction.
• Represented the district for several large, multi-year projects.

Confidential, St. Louis, MO

Technical Architect - Design

• Subject Matter Expert for Billing Service Orders and Front End billing programs.
• Developed system designs for billing projects impacting more than one functional area.
• Assumed responsibility for large Package Billing project, redesigning and implementing improved product in original timeframe.
• 100% of assigned designs completed and approved before due date. 100% of projects implemented on or before due date.
• Assisted in preparation of Time & Cost and High Level Estimates for projects under consideration, as part of a multi-organizational team.
• 100% of assigned Time & Costs and High Level Estimates completed on or before due date.
• Designed, coordinated, tested and provided special coding for the Year 2000 Compliance project for the Front End billing programs.
• Supervised and supported group of programmers dedicated to Year 2000 Compliance project.
• 100% of Y2K due dates met.
• 100% of performance goals met or exceeded.
• Zero problems experienced with Front End systems on Y2k-critical dates.
• Detailed analysis and design Front End billing programs.
• Front End coordinator for upstream and downstream program interfaces.
• Trained and mentored new team members.
• Managed contractor budget.
• Designed, maintained, tested and coded enhancements to Billing’s Front End Service Order and Rating programs.
• Subject matter expert for service order edit, rating and reporting programs.
• Trained and supervised contract programmers.
• Assisted in Analysis, Design and Prototyping for Strategic Billing Project to replace Front End editing and rating of single line accounts.
• Designed, tested and implemented complete new system to allow correct rating for services sold to telecommunication resellers. System included reporting, rating sub-module, new mainframe programs and JCL to process and maintain competitive local exchange carrier (CLEC) discounting information on a relational database.

Confidential, Hazelwood, MO

Engineer

• Designed, tested and implemented real-time embedded software for the F/A-18 mission control computer.
• Flow-charted and documented current operations for test pilots.
• Designed embedded software for photo image recognition portion of missile guidance systems. Improved Tomahawk missile guidance accuracy by 5%.
• Created PC application to monitor and recommend aircraft maintenance, and provide inventory control of aircraft parts. Application used by aircraft shop management.
• Cooperative Education student working every other semester until January, 1990, when hired on full-time.