Manager - Sales Administration and Customer Support Resume McLean, VA - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential

Manager - Sales Administration and Customer Support

Responsibilities:

25 years experience in customer service industry
Close coordination with production and logistics team over all existing customer orders reducing book to ship intervals for management team.
Responsible for processing all purchase orders for fiber infrastructure and active components for wireless in building systems.
Assisted in initiating the first-ever customer survey and on-going satisfaction assessment process for Operations and Customer Service departments.
Sales Support functions- creating, editing, closing open quotes and creating company bookings in CRM Confidential and Confidential . Primary data entry contact for of all company purchase orders into production team and Wireless sales support to accommodate managerial sales quota expectations.
Facilitated integrity of all in house revenue projections for upper managerial teams with finance team.
Customer service lead coordination of timely book to ship intervals with production and logistics personnel.
External customer interfacing role in providing lead times, clarifying configuration of equipment, provided follow up shipment documentation, sales oversight of orders and successful ordering of critical equipment necessary to meet customer installation deadlines.
Lead management of Confidential account while maintaining all Confidential project objectives to meet customer deadlines and report generation of DAS orders for implementation team.
Direct sales support function with national distributors in providing any and all necessary product information and pricing resulting in closure of business through this sales channel.
Maintained the integrity of the company’s published price list and synchronized release of all newly launched marketing part numbers and aided in providing marketing support for all accounts.
Facilitated relationship with Corning Cable Systems support team with responsibility for processing all adjunct fiber orders through various procurement distribution channels.

Confidential, McLean, VA

Front Office Manager

Responsibilities:

Responsible for directly assisting the president/CEO of the company with all administrative tasks for a very busy plastic surgery practice.
Oversaw all patient scheduling, transacted all payments, and entry of all patient accounts for the practice.
Performed surgical consultations for one of Washingtonian’s Top 10 surgeons.
Responsible for fielding and converting sales leads for the senior surgeon.
Responsible for booking surgical procedures, preparing surgical packets, collecting payments, and answering all pre/post-op inquiries.
Accomplished coordination of surgical seminars, promotional events, and marketing activities.

Confidential, Herndon, VA

Medical Billing Specialist and Receptionist

Responsibilities:

Responsible for entering and maintaining all patient confidential information for a busy 10 doctor practice.
Accountable for posting charges and office co-pays to patient accounts.
Executed resolution of insurance claim discrepancies.
Patient intake and checkout.
Scheduling appointments and entering insurance pre-certification information.

Confidential, Herndon, VA

Customer Care/Project Manager

Responsibilities:

Maintained a client base of over 70 accounts generating in excess of $650,000 in retained revenue annually.
Effectively handled a national account base of 20 customers with multiple services and complex networks
Responsible for placing all customer orders for existing customer base and tracking orders to completion through internal provisioning process.
Accountable for administering all credits and debits to existing customer invoices in AS400 database.
Customer liaison with old service provider for outstanding issues related to past service, including but not limited to, double billing, service disconnects, and local number portability.
Responsible for personal visit to customer premises for introductory new client meeting and scheduling periodic visits for maintenance and retention of existing customer base.
Primary contact with customers experiencing service interruptions and made determination if the origination of the trouble was network or equipment related.
Consistently maintained exemplary customer satisfaction, with over 10 personal customer testimonial letters.
Transformed problematic accounts into positive revenue generating accounts through outstanding communication and account support involvement.
Productively established and maintained positive relationships with many strategic and Confidential accounts and aided sales team in identifying potential business opportunities within existing customer base.
Trained employees in the Customer Care department in more than 5 service and product databases.

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Manager - Sales Administration And Customer Support Resume

Mclean, VA

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