SUMMARY:

• Professional Consultant/Support Engineer with 15+ years of IT experience, including
• Supported back - end java applications
• Searching for errors in code; examining variables while code is executing using a debugger or other tool
• Experienced aligning methodologies (SDLC, AGILE, WATERFALL), business processes and software capabilities
• Accomplishes successful system life cycle releases through design, build, test, train, deploy and support phases
• Transforms analytical results to actionable solutions and proposals
• Known to take ownership of unassigned issues in an effort to find the root cause and/or evaluate possible solutions as the key elements are broken down and researched

PROFESSIONAL EXPERIENCE:

Confidential

Manager

Responsibilities:

• A part of the Development team that drove key phases for key client initiatives involving several departments, vendors, and teams. Successfully tested application functionality for an encryption project. Contributor of the Functional Requirement Design document review sessions - to advise, correct, comment, or challenge assumptions about the proprietary application.
• Essential in resolving issues (inbound and outbound processes, including interface, shipments, loading, stuck work, inventory, etc.) regarding Manhattan Scale v. 2014. Also used v. 2010. Involved in testing scenarios for the 2014 upgrade.
• Research issues and performed root cause analysis -
• Managed Remedy TrackIt tickets of the application.
• Worked with Operations at the DCs including supervisors and management regarding warehouse processes and investigated ways to streamline processes. Successfully upgraded the client to newer version of the application while current state was unaffected.

Confidential

Account Manager

• This included managing the services provided to them, informing and supporting technical resources, and managing any implementations and break fixes - duties included disseminating updates and work on preventative measures for issues .
• Experience and knowledge of the Third Party Logistics industry was used to assess company’s standard processes and common issues that arose with the WMS systems

Confidential

Application Launch Manager

• Played a key role in an environment with high visibility that aligned with projects related to the WMS application, Accellos.
• Resolved operational issues using SQL, applications written in javascript (web-based Apache), reading EDI mapping, or by working through scenarios within the application.
• Contributed to the delivery of new functionality or break fixes for the clients.
• Tasks also included creation of Project Change Requests for new functionality or modifications - defining the scope, budget, and solution. Worked with the vendor when necessary; worked through the Migration and Version Control process for code or configuration changes that would go through the various environments.
• Set up meetings with developers, account managers, project managers, and others to discuss projects, assess scope, or to discuss pressing issues and their statuses.
• Participated in Technical Reviews and presented Project proposals before the team. Conducted requirements gathering, testing and test scenarios to direct or assist QS support when necessary.
• Essential in adjusting the project scope as needed, and setting customer expectations regarding the solution. Point-to person for researching client issues; worked through the Migration/Version control process throughout; led and facilitated meetings with developers and account managers to review cost and scope of projects.
• Responsible in a technical, functional, and testing capacity, including resolving application issues, creating reports, and providing test scripts and direction for the QS team, when necessary.
• Responsible for modifying reports, resolving issues - Successfully utilized Oracle SQL Developer to modify reports, initiate updates, and query data.

Confidential

Manhattan Implementation Consultant

• End-to end implementations for consulting clients Nortek and Hartz. Provided functional business application and competencies to implement Manhattan SCALE WMS (involved in Change Management, Configuration Setup and work with Network and Database teams for new servers and setup of new users and profiles
• WMS testing - Collaborated with Confidential to troubleshoot issues and worked with testers to assist with testing scenarios during UAT.
• Participated in successful “Go-lives”. The GMs and Operations were functioning with the logistics and supply chain solution that I helped to implement and supported.
• Created configuration technical specifications document and updated technical status with the team. Elicited project requirements and created use cases.
• Designed and completed user access forms onsite with Project Manager and General Manager of the warehouse facility.
• Worked with current issues onsite during Go-live with the Operations team and the General Manager.
• Participated in meetings regarding project status and issues; provided spreadsheet of issues, gave updates on ownership and progress.
• Reviewed challenges regarding anything affecting time and/or budget of the various phases of the project. The meeting included the client, managers (GM, Operations supervisors and leads), lead testers, senior PMs, 3rd party consultants.
• Worked through all environments and phases of new clients (Development, QA, UAT, Training, and Production).
• Worked with the PM in scheduling the project, resources, and places.
• Used Lotus Notes to work with Project Manager to add new user accounts to the network and to SCALE.
• Helped interface files to test EDI translations; researched XML files to correct or identify interface issues.
• Maintained the configuration document to add to and update configurations on new projects.
• Worked with Warehouse workers, EDI team for input/output folder and interface processes, QA team and Database team for upgrades or other changes necessary.

Confidential

Operations Advocate

• Successfully deployed code and other changes migrating into Macys and Bloomingdale Production environments.
• Conducted deployment planning and coordination of resources for managers and developers across the Merchandise Reporting team.
• Elicited project requirements, documented use cases, and ensured business needs were met.
• Created deployment plans, reviewed infrastructure diagrams and checked on availability of servers and capacity needs for deployments including upgrades and fixes.
• Facilitated JAD sessions to review schedule, discuss scope, and determine resource availability.
• Performed gap analysis and MS project spreadsheets were helpful to the team as well.
• Worked with managers and developers to configure and plan cube builds, servers and applications.

Confidential

IT Security Consultant

• Delivered numerous reports and alerts that increased visibility to threats in the environment; provided knowledge transfer to the manager.
• Worked in a cross-functional team environment to translate and document high level business requirements and use cases from Product Management into efficient and effective user interactions.
• Configured the Incident and Compliance modules within the security application. Created SQL reports.
• Worked with client onsite and installed application in test and development environments. Stayed onsite to set up workflows and other functionality.
• Used SQLYog to view, update database tables; worked with OS team to manage application changes that may affect the production server - registry settings.
• Reviewed, examined, and assessed business systems and user needs for process improvement and upgrade.
• Helped users and departments with migrations, entity imports to the system, and access control (permissions), UI issues, and settings.
• Monitored services and notified network team when necessary.
• Coordinated and performed in-depth tests, including system, integration, and customer acceptance for modified and new systems, and other post-implementation support.
• Installed TripWire connector; integrated the plugin into the company's infrastructure. Worked on formatting the XML plugin to company-s specifications.
• Validated that control results were mapping to the imported TripWire checklist(s), as well as mapped to the TripWire Checklist of the designated NERC CIP controls that were automated within the autocheck process.
• Built reports to show the NERC CIP compliance based on the eSurvey and autocheck results.

Confidential

IT Business Security Analyst

• Responsible for ensuring that the security, and administration of the network operations does not conflict with the application or underlying servers that employ IIS and Windows Active Directory
• System administrator for Security application at the CDC in Atlanta. Checked services throughout the day, coordinated upgrades, and hotfixes with vendor support team that were domestic and overseas.
• Created reports for various operational divisions under the Department of Health and Human Services.
• Assisted with configuring connectors for the incident reporting for the numerous divisions and mitigate incidents. Managed, monitored, and maintained information security system.

Confidential

Associate Developer

• Maintained the ILS (Supply Chain Software) application; reset services, coordinated upgrades and/or fixes in production; tested functionality and often worked with QA team to test labels, printing, shipping and wave flow functionality; test regression.
• Consulted with internal customers and external parties to gather requirements, create use cases, reconcile SLAs, and establish business processes.
• Used SQL Server environment to modify and run automated jobs, run SQL scripts, create SQL statements to query data.
• Updated MA configuration wave steps, wave flows, using SQL statements or jobs. Assisted with installation of patches and often work with vendors, warehouse management and personnel to coordinate design needs or anticipate upgrade or application functionality modifications.
• Wrote user documentation; analyzed vendor products and best practices.
• Conducted meetings to discuss infrastructure issues and coding and testing procedures. Maintained great relationships with Manhattan consultants, warehouse management, co-workers and vendors to ensure communication, prioritization of the tasks at hand and to ensure goals are met.
• Investigated and troubleshooted issues regarding database blocking; supported Scopus application in which users use to place orders for the company's tax software and services.
• Ran accounting processes to update files for Accounting; ran lists for Sales department that converts data on marketing customers.
• Maintained the services as it related to data passing through it to the MA application; SAP mapping experience.
• Often assigned as a resource to small and large project requests to update product inventory or to assist in investigations of highly impacting consequences to the company.
• Maintained and created documentation of current, old or new processes and/or procedures for team members. Monitor services/servers.
• Worked directly with warehouse manager and users to resolve day to day supply chain solution challenges such as warehouse wave and order issues, as well as printing and configuration concerns.

Confidential

Operations Consultant

• Provided necessary data transfer capabilities for Pfizer Medical Sales staff and business, allowing Pfizer Pharmaceuticals to realize the benefits of the Intellisync solution
• Assisted team of consultants with monitoring services (restarting and stopping service engines, etc.) and files for our client.
• Gathered and organized documentation for internal processes, troubleshot issues with users- synchronization of data, Network Authentication errors and other issues mainly related to investigation/researching missing data, particular errors, file buildup problems and the flow of information.
• Deployed solutions. Assisted with rollout and releases of patches and software installs; moved data from test to production environment.
• Escalated issues related to the Oracle testing and production database environments. Developed PL/SQL queries to pull data on client machines.
• Ran SQL scripts in Oracle 9i backend using TOAD and SQL*PLUS. Performed Select statements, sub-queries, Group by, Order by, Inner/Outer Joins with specific value or a series of values if necessary.
• Coordinated UAT (User Acceptance testing) for impending application upgrade or fix.
• Worked with quality assurance team to test functionality.
• Developed and tested publication executables using VB Script. Acted as the content author for SharePoint. Added documents (content, business processes and business data) to SharePoint; Edited, modified, and saved documents.

Confidential

QL/Sybase Support Engineer

• Bellsouth Project. Backend support of billing; offered value in resolving matters concerning Bellsouth customers.
• Ran several SQL queries to update database issues. Worked within the database team to assist helpdesk employees with issues that they cannot resolve with their resources.
• Resolved issues within the Sybase backend and updated cases within the tracking application.
• Ran reports within UNIX shell to formulate required scheduled output for Bellsouth client.

Confidential

Application Systems Administrator

• Provided IT (Enterprise Solutions Dept.) AS400 support and MS Outlook support for Confidential clinics and internal personnel.
• Authored the Enterprise Solutions Manual; put ES manual on company-s intranet site. Troubleshooted printing issues dealing with HP Laser Jet printers and AS400 printers.
• Managed company's AS400 backup tapes that back up data for the corporate office and over 100 clinics, daily. Prepared the tapes for offsite storage.
• Performed Network account management. Added, deleted, updated users from various distribution lists in Active Directory; Reset passwords in Active Directory.
• Wrote SQL queries to change and update information and/or troubleshoot issues. Supported client-side software and hardware issues on AS400 operating platforms.

Confidential

Support Engineer

• Installed upgrades for banking clients and have assisted them in figuring out incorrect billing issues, or assisted them if they had questions about a report or needed help with how some functionality worked.
• Prioritized issues and practiced an escalation policy for "P1" (priority 1) issues for clients; also recorded client issues/resolutions/client data in a Call Tracking system.

Confidential

HD Consultant

• Worked within UNIX platform and AS400 iSeries. Queried clients' Oracle databases, as well as instructed and configured Confidential Warehouse Management System software, PkMS, as it interfaced with clients' host systems and Material Handling Equipment (MHE) at various client sites and from within Atlanta.
• Onsite support and root cause analysis and solutions were often implemented. The result was efficiency obtained throughout the warehouse.
• Consulted with other associates in efforts to troubleshoot and resolve issues. Within the Help Desk Consultant role, used a tracking system, SupportLogix (SalesLogix), to maintain important client information while assisting clients with our product.
• Participated with "go-live" situations onsite and post-implementation activities of software; executed system test plans according to client needs.
• Provided training (onsite) to client's employees regarding the proprietary software implemented and supported.
• Gathered information from the employees to later produce a user's manual that streamlined their warehouse processes in conjunction with the PkMS application.
• Communicated effectively with development teams to resolve issues, including in depth production issues.
• MS Project, Visio, SQL Management Studio, Proprietary software implementation and support, Windows XP, relational databases
• Environment management and maintenance; Investigations using PL/SQL, SQL Server, Active
• Directory, Oracle 8 Express Edition, Oracle SQL Developer, TOAD, php, xml, javascript, html, ajax, LDAP, BizTalk; Unix - (running scripts within Unix) experience
• SQL, PL/SQL, Oracle 8/8i/9i, SQLServer, AS400, Exchange Server, MSOutlook, Various Operating Systems: Windows Professional, 2000, XP, WinNT, InfoPath, MS Access, MSWord, Excel, Remedy Magic, Terminal Server, Biztalk, MS Enterprise Server, MS Exchange, Network backup experience, storing data and backup tapes; some HTML, documentation skills, Visual Sourcesafe, familiar with database optimization and stored procedures; TCP/IP, SQL Management Studio (MS SQL Server 2005) - Confidential
• Experience providing Application support on commercial grade, technical, enterprise applications (i.e., level 2 or level 3 support). Experience with HTML, VBScript
• Database tools include SQLServer, Oracle, SQL*Plus, SQLYog, DBArtisan, MySQL
• Worked with PkMS -a warehouse management tool, Manhattan ILS / Manhattan SCALE. Some Object Oriented Programming with Delphi experience; Familiar with Active Directory/application used to house numerous users’ accounts and logon credentials and passwords; worked with TrackIt - a HelpDesk tracking system to track tickets when troubleshooting issues; created IT manuals for IT Departments, which involved compilation of data, organization, discernment of relevant information, updating dynamic data, etc.
• Front line assessment of client warehouse issues involving software; Resolution of data, configuration and general functionality issues; Experience in client management, system administration, consulting, product development, project implementation
• In-depth proprietary software (customized) support experience, REM-tracking system of technical issues and solutions; DBArtisan-tool to run queries to solve issues
• Used tracking software to log issues and resolutions, as well as follow up with customers.
• Implementation experience and writing experience, i.e., technical manuals and documentation skills