SUMMARY:

• Meticulous and highly accomplished Senior Project Manager with more than 20 years of experience in the IT Domain; Experienced IT Professional and recognized as a result oriented professional with exceptional communication, analytical, and problem - solving skills, acquired from professional experiences as a consultant on various projects. Extended expertise in Consulting & Project/Program Management, Customer Relationship Management, Project Management Methodologies/Processes, Agile Development Life Cycles, Change / Release Management, Global Delivery of Application Design/Development & Service Delivery, Defect Management, Financials - Budget Tracking & Reporting Metrics, Pre-Sales activities like Bid Proposals, RFP, SOW; Result oriented decisive leader to maintain high quality standards to meet challenges of this fast-paced, high-turn industry.

TECHNICAL SKILLS:

Technical Skills: MS Project, MS Visio, Clearvision, Base Camp, Smart Sheet, JIRA, HP Quality Center, HP Unified Functional Testing, VBScript, SQL, MS SQL Server, Oracle, XML, Windows, Linux, Unix.

Industries/Domain: Information Technology Software Services, Banking, Gaming, Pharmaceutical Industries, Manufacturing and Media.

PROFESSIONAL EXPERIENCE:

Confidential, VIENNA, USA

Senior Project Manager

• Lead the analysis, architectural design, development and implementation of different applications for different clients which include EA Sports, Microsoft.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Empowered teams to self-organize and grow cross-functionality
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of 33 major initiatives
• Release Manager for all planned application releases, up to 10 releases/year.
• Coordinate with internal and external vendor testing teams to prevent any vulnerabilities.
• Develop and maintain a detailed project plan for each individual account.
• Oversee coordination of the partners and working groups engaged in project work.
• Run ongoing internal program meetings, including weekly status check-ins.
• Provide program and project status reports to the project team and client.
• Conduct JAD sessions to gather business requirements from stakeholders, business and external users. 
• Coordinate in-house and off-shore teams for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management and client as needed.
• Manage the relationship with the client and all stakeholder.
• Perform risk management to minimize project risk.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Confidential

Project Manager

• Acted as a primary point of contact for Stakeholders and managed multiple projects for the company. 
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Created Business Requirement Document, Functional Specifications Document and involved extensively in use case analysis using the UML tool MS-Visio; these use cases were also important and used to develop test cases.
• Managed versions of releases through Clearvision
• Scheduled and Conducted JAD (Joint application development) sessions with IT Directors, Senior Project Manager, Business Analysts, and Development Team. 
• Prepared and maintained Requirement Traceability Matrix (RTM) & supervised others PM on weekly progress.
• Negotiate timelines and delivery schedule with Business Analysts, and Developers during the entire SDLC (System Development Life Cycle) and made sure the business requirements are met in cost effective manner.
• Conducted "Status Meetings" and "Review Meetings" with the Managers and Business Owners.
• Facilitated requirement prioritization and consulted with clients to change/update project schedule. 
• Identified and documented existing complex business processes by interacting with process owners. 
• Performed requirements analysis by gathering both functional and non-functional requirements based on interactions & with stakeholders and conducted document analysis.
• Managed and Controlled Project Scope to ensure timely project completion within the allocated budget.
• Continuously evaluated & prioritized requirements and made necessary changes during SPRINT planning sessions to accommodate the most urgent/important requirement.
• Involved in data and gap analysis, developed source-to-target documents while indicating, sources, transformation, cleansing rules, and metadata for loading into the data warehouse.

Confidential

QA MANAGER

Responsibilities:

• Managed day-to-day activities of in-house QA teams of 10-15 people conducting front & back-end, batch jobs and automation testing of applications used for Production Management and Tracking Software, web based and client/server application.
• Created and executed automated software test plans, cases and scripts to uncover, identify and document software problems and their causes.
• Implemented framework for automation testing using QTP, XPath, and Jenkins; automated release acceptance and regression sets of test cases for application used to create new items.
• Worked with the Executive Staff and various teams of clients and developers to provide a clear vision and facilitate the execution of a results-driven Quality Management Process that is focused on: customer satisfaction, continuous improvement, employee development and business growth.
• Worked collaboratively and proactively with QA Team, Development SCRUM teams and others to design and develop effective automation solutions, troubleshoot issues and resolve bugs
• Owned and created documentation that communicates the standards and procedures of a large QA Team.
• Manage and oversight all QA/UAT environments, coordinate release schedule with release team.
• Planned, developed, and implemented the research of new or improved testing methods, processes, tools, and systems.
• Analyzed software defects; conduct weekly bug triage meetings with development and product management.
• Designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.
• Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.
• Delivered thorough QA testing reports that determined product quality and release readiness.

Confidential

Project Manager, Banking and Financial Sector

• Managed and led 22 software engineers on a daily basis in all areas of the software engineering and technical project management life cycles; consistently delivered complex enterprise level banking and financial systems on time and within budget while exceeding stakeholder expectations.
• Planned, directed, and coordinated the multiple software projects for Bangladesh Central Bank under World Bank’s Financial Sector Reform Program (FSRP) to ensure that quality goals of projects were accomplished within prescribed time and funding parameters.
• Defined the project scope, created and maintained the complex project plans and project documentation.
• Assembled the project team, coordinated with functional managers to schedule and manage the resources, and provided regular project status updates to sr. management.
• Identified risk in advance, and resolved outstanding issues such as interface design, development tools, and changing resources.
• Supervised business analyst & development team, and conducted performance review of each member.
• Developed and introduced software development quality gate process first time in the company and responsible for its continuous improvement.

Confidential 

GENERAL MANAGER

• Directed the overall operations of the franchise center in Dhaka with total accountability for profit & loss.
• Implemented worldwide processes & systems of New Horizons to streamline Bangladesh operations.
• Developed and customized New Horizons training programs for the Bangladesh market.
• Planned & launched various training products in the market.
• Provided technical & sales support including training to centers in the region.
• Built & maintained relations with international software vendors.

Confidential

Implementation Manager, Banking Division

Responsibilities:

• Managed the banking division dealing with financial security products & banking automation software in the pre-sales phase, conducted user requirements studies, prepared user specifications, presentations and sales proposals.
• Led the implementation and roll out of banking automation software for different banking institutes.
• Managed an average of 7-10 implementations per year simultaneously from inception through Go-live. 
• Analyze business processes, document requirements and translate into proper system requirements.
• Quickly understand business issues and data challenges of client's organization, and provide direction to client and implementation team members.
• Consulted customer on software best practices, functionality, and reporting capabilities; Identify and document gaps in functionality and discuss work around or enhancement options.
• Worked with teams to coordinate integration with existing systems and assist with legacy system data review and conversion.
• Worked with clients to identify and track required changes; Communicate needed changes to development team, and assist in enforcement of project deadlines and schedules.