PROFILE SUMMARY:

• Established PMO and project manager, applying project and change management skills and experience. 17 years of Project Management Life Cycle experience in end to end implementation of operations, leasing, credit, contracts, pricing, marketing, sales, order fulfillment, process improvement, optimization and application projects. A seasoned expert in managing change and successfully delivering multiple international projects using Agile / Scrum, matrix driven and PRINCE II / Waterfall sequential methodologies, and standard change management principles and techniques.
• Team leader displaying confidence and the ability to energize and lead teams through obstacles, to completion of deliverables and project. Adaptable self - starter who is skilled at creating structure in ambiguous environments. Strong logical and analytical problem-solver with the ability to proactively identify potential issues, risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns and recommend solutions. An experienced Corporate Citizenship driven communicator, trainer, presenter and public speaker to audiences of all levels.
• Decided on PM approach and applied appropriate methodologies according to project characteristics. Maintained the optimal balance between development freedoms and the more constrained structure of a corporate business environment.
• Identified business needs, compiled high level functionality requirements from internal / external clients,
• Defined the scope of single and complex multi-phased-implementation projects and established acceptance criteria,
• Performed project risk analysis and identified success criteria,
• Developed budget plans, managed project budget,
• Identified and monitored KPIs,
• Identified and built relationship with business owners, stakeholders, project champions and SMEs,
• Coordinated requirements gathering sessions and user story development,
• Engaged SMEs across all aspects of front-end business to identify content, procedural, workflow requirements,
• Prepared visualization and workflow documentation,
• Coordinated functional participation between SMEs and IT to ensure project milestone completion,
• Analyzed business processes and procedures, and identified gaps, discrepancies and redundancies, and initiated changes where needed,
• Communicated with project executive sponsors, key project stakeholders (internal and external), vendor project managers and subcontractors to ensure effective execution of several projects.
• Refined & groomed scrum and sprint backlogs / project task lists,
• Ensured development Sprint goals are met, held daily, weekly Scrum meetings, managed parking lot issues,
• Executed project development tasks, defined and met project milestones, assigned roles, tasks & priorities, coordinated capacity based on the workload and employee strengths,
• Encouraged and facilitated frequent communication between the Scrum team, SMEs / product owners, stakeholders and internal / external clients,
• Ensured the integration of new developments into existing environments,
• Participated in steering committee meetings, managed daily standup meetings between project teams,
• Created / managed charts to inform and motivate team members, and prepared project management reports,
• Prepared testing plan and scripts, managed testing in the testing environments after large development and sprint-type development phases, managed the acceptance test in test / live environments,
• Prepared training plans and training documents, and trained end-users (sales, leasing, marketing, pricing, operations and management) in person or via Webex on application use and workflow management.
• Prepared pilot implementation and managed pilot rollout, and supervised, assisted customers in project tasks,
• Prepared and managed project release, including managing changes in roles, responsibilities,
• Supported I. and II. level helpdesk through pilot and stabilization,
• Held end-Sprint Scrum reflections, prepared lessons learned documents for continuous improvement.
• Maintained the balance between rational and emotional arguments for continued support of projects on all levels,
• Ensured training and expectations are set and met, closed projects, awarded exemplary results where needed.
• Executed multiple, concurrent and complex policy, process, organization change and IT implementation projects in the US, and EU countries: NL, FR, BE, UK, HU, DE, ES.

TECHNICAL SKILLS:

• Expert in MS Project
• MS Office suite specifically Excel
• PowerPoint
• Word
• Visio
• SharePoint
• Virtual Office and PM applications specifically Webex
• Prezi
• Skype Conference
• System i (AS 400)
• SCI (CPQ/CLM) substitute
• Surveymonkey
• Integrum QHSE Risk & Compliance Software
• Google Docs
• Sheets
• Forms
• Slides
• Adwords and Google Analytics
• Wix.

PROFESSIONAL EXPERIENCE:

SENIOR PROJECT MANAGER

Responsibilities:

• Performed Project Cost Management, managing PMO and project budgets,
• Delivered critical policy and software, web and application development projects with focused discipline and planning, on time, on budget and scope,
• Planned, scheduled, managed and coordinated all aspects of the project life cycle; analysis, plan, build, test, pilot, training and rollout,
• Provided leadership to project teams, anticipated bottlenecks, mitigated project risks and balanced the business needs versus technical constraints,
• Prioritized project tasks based on capacity, due dates & critical path. assigned / reassigned priorities according to business change and stakeholder needs,
• Effectively identified and resolved any issues throughout project life cycle,
• Promoted, utilized, and contributed to knowledge transfer discussions before, during and after project completion,
• Provided consistent and comprehensive status updates; reporting schedule, cost, scope, workload, and project team performance,
• Drove collaboration between stakeholders and across functional groups within the project. Educated team members and supporting employees, SMEs on project processes,
• Executed projects using standard matrix and sequential methodologies for defining, tracking, communicating and delivering measurable business benefits. Improved methodology and tools over time,
• Supported Strategic Alignment. Worked with managers, stakeholders, champions and business partners to define business cases, benefits, options, KPIs and recommendations.

PROGRAM DIRECTOR

Responsibilities:

• Managed assigned projects and subprojects in a matrix PM environment, including work efforts using appropriate rigor of the PD,
• Managed multi-million program budgets to ensure full utilization of funds while meeting or exceeding goals,
• Managed daily activities with 8 direct and 39 indirect reports,
• Reported to the President and the board of directors on status, forecasts, and strategic planning and planned direction,
• Planned, prepared and conducted PMO meetings and developed project, change management and communication plans,
• Managed the program's’ social media presence and identity, and oversaw its research, publications, writers and analysts,
• Maintained policy compliance and procedural governance of all programs and projects,
• Managed corporate citizenship driven communications:
• Organized press and publication events,
• Held press conferences of social and sociopolitical initiatives,
• Drafted press releases,
• Represented the organization, its programs, projects and events on television and radio, routinely gave interviews,
• Developed and maintained high profile NGO and government partnerships, managed partnerships with stakeholders,
• Defined product sourcing and supplier standards, managed vendor, supplier and contractor relationships,
• Coordinated legal actions,
• Identified and addressed community and sociopolitical issues as well as local challenges in the areas of corporate social responsibility,
• Crafted process and efficiency proposals addressing challenging areas in government and public administration.
• Established and maintained internal stakeholder and external client relationships with NGO, Government and commercial clients,
• Managed the Organization's vendor program including request for quotations and proposal via formal RFI and RFP/RFQ
• Routinely conducted large international presentations on:
• Cybercrime and prevention to the Central European Police,
• Responsible Digital Citizenship and bullying prevention to police, local and federal government agencies,
• Corporate Social Responsibility to various organizations,
• Travel safety and security to over 18 consulates and numerous local police and government agencies.

SENIOR PROJECT MANAGER

Confidential

Responsibilities:

• Lead accountability among other business leaders in adoption of corporate citizenship practices,
• Managed tension inherent in an iterative process of integrating corporate citizenship practice into existing operating model,
• Accomplished corporate citizenship goals through others without direct authority,
• Modeled, localized and introduced a new credit environment based on the FICO model,
• Facilitated the setup of the corporate operational environment. Consulted with International IT professionals regarding network security, secure interface data flow, processes, and outsourcing non-confidential data,
• Reconciled criteria set by leaders of utility companies, financial institutions, government agencies to aid legislation on policy development,
• Developed self-governance guidelines for the banking association to aid credit reporting, evaluation and scoring environments,
• Designed the outsourcing strategy to administer credit management activities,
• Introduced the FICO credit scoring model to Hungarian legislators,
• Negotiated policy content with legislators.

PROJECT MANAGER

Responsibilities:

• Managed global harmonization, simplification and automation projects, redesigned legal agreement structures, and interacted with global business process managers and division heads to ensure appropriate validations and controls for International Organization for Standardization and Sarbanes-Oxley compliance,
• Lead policy, process and procedure harmonization, simplification and automation projects (in the United States, Germany, France, United Kingdom, Nordic and Iberian countries) for front-end business including: marketing, pricing, legal contract management, leasing, credit evaluation, lease/rental early termination and order administration,
• Lead efficiency projects between operations, legal, pricing/marketing, leasing, IT and strategic management with consistent ROI over 80%,
• Automated sales quotation, contract generation and data entry for front-end business, with SAP back-office interface decreasing order fulfillment from two weeks to 3 days,
• Managed the fully automated commercial solution which included business validations, workflow, pricing, product, legal and other commercial services to ensure efficient order entry, product delivery and billing,
• Managed project, testing, implementation and stabilization of the new solution, including first and second level help desk,
• Managed the Business - IT project to automate lease buyout calculations to mitigate errors and reduce response time from 72 hours to 2 hours,
• Assisted in the creation of company’s master data environment in compliance with SAP structures,
• Assisted in Oracle to SAP data migration and front-end to backend order entry with SAP data mapping,
• Developed global Sales Configurator operational policy manual and US lease termination policy manual,
• Trained operations, national sales force, management, lease and finance on front-end business policies, leasing, quotations, early terminations and contract generation,
• SME and validation role in company’s successful migration of $400M lease portfolio from IBS to Info Lease.