SUMMARY:

• Over 7 years of experience in Project Management and experience in driving organizational transformation, developing business solutions, providing customer value, and revenue growth. Organized and goal - oriented, with more than 10 years of experience in systems analysis. A passionate customer advocate with experience in digital media, cloud services, and technical business operations. Unique ability to identify and leverage individual strengths of team members, facilitate communication, and mediate conflicts among functionally and culturally diverse teams. Skilled in building excellent rapport with clients and team members, with the ability to manage multiple projects and meet deadlines. A strong work ethic with the ability to see the big picture, delegate effectively and motivate team members to achieve on-time project completion.
• Other skills: MS Office Suite (Project, Word, Power Point, etc.), MS SharePoint, Req Pro, HP ALM, Jira, Agile Accelerator, Salesforce Administration and Development, Cognos, Client/Server architecture, Web development, SRS and Data Mapping, Data Analytics, SDLC - Waterfall and Agile methodologies, SAFe (Scrum Agile Framework), Business Process Analysis, BPM, UML, JAD, Use Case & User Stories Development, Product Development, Product Backlog Development, Vendor Management, Solution Architecture, Process Improvement and Business Strategy
• Experience with various COTS technologies and platforms (Salesforce CRM, Open Text, Oracle integrated cloud applications, SQL, IBM Workflow Manager, HP Data Collector, Tableau, Splunk, ComScore reporting tools, Jira, Agile Accelerator, Req Pro, Product Plan, Trello)
• Management and Execution of Government Contracts (FFP and T&M)
• Implementation of multiple full life cycle deployments and enhancements based SDLC projects for successful deployments by leading requirements gathering, complex business process analysis, modeling, functional design, system configuration and implementation, testing and training aspects of the projects
• Salesforce Certified Administrator, Developer, Service Cloud Consultant and Functional Lead with 7+ years of experience implementing and managing Salesforce (CRM) for various clients
• Liaison between the business client and technology teams (developers, and system architects)
• Comfortable working closely with project teams to track project milestone timelines and budget
• Experienced in conducting daily stand up meetings, recording meeting minutes, and developing reports for stakeholders
• Strong understanding of Waterfall and Agile methodologies for SDLC
• Experienced in business requirements gathering, performing gap analysis, developing user stories and managing backlog.
• Experienced in preparing, maintaining and reviewing technical documentation and specifications for SDLC based projects
• Coordinating and executing test plans and participating in user acceptance testing for new applications to ensure efficient software operation

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Project Manager

• Developing RAD plan to meet aggressive client deadlines
• Porting Java based website into SF Communities (Apex, VF pages, and CSS work with heavy customization for UX/UI)
• Daily management of overall contract execution and ensuring compliance with administrative requirements imposed by the contract
• Implementing Agile Framework and Processes (SCRUM)
• Daily Stand Ups (Internal/Client Facing)
• Product Backlog review meetings with product team
• Backlog prioritization and sizing review
• Managing Sprint Velocity as capacity changes
• Sprint release planning
• Sprint retrospective meetings
• Developing workflow in Jira for backlog/defect management
• Developing communications plan and managing all stakeholder communications
• Weekly time sheet and budget management and reporting burn rate
• Baseline and re-baseline the budget
• Update in real-time
• Report EAC, ETC, and BAC to management bi-weekly
• Capacity planning for future Sprint work

Project Manager

Confidential

• Implementing Salesforce Service Cloud with custom configuration for ICG group
• Developing Project Plan in MS Project
• Facilitating kick off and walking through project plan
• Updating plan to reflect changes in WBS
• Setting up Agile Process and Framework for the team to collaborate with product owners
• Stand Up Meetings
• User Story review and sizing
• User Story prioritization
• Working with product team for Sprint release planning
• Using Agile Accelerator to develop Sprint iteration plan and track daily tasks

Project Manager/Scrum Master

Confidential

• Implementation of custom Salesforce Communities and Service Cloud (Apex, VF pages, and CSS work with heavy customization for UX/UI)
• Hosting Daily Standups with Scrum Team
• Review User stories prioritized for development
• Hosting Bi-Weekly Status meetings with Management and Executives
• Project Status updates
• Reporting Burn Rate and Budget updates
• Facilitating Discovery Sessions with MyDevices and CATD Stakeholders
• Working with the Product Team for Release management and Iteration Plans
• Using Agile Accelerator to develop Iteration plan and Track daily tasks
• Working with Dev team for evaluating User Stories and associating Story Points
• Developing Customer Touchpoint Model for MyDevices
• Training FDA Stakeholders in Agile Best Practices

Project Manager

Confidential

• Developing, tracking and updating the Project Plan
• Providing Fit-Gap Analysis to business stakeholders
• Developing User Stories
• Reviewing Requirements and User Stories with all stakeholders
• Updating Training materials to reflect the new changes implemented
• Facilitating communications between all Business Stakeholders and Internal Development team

Confidential, Ashburn, VA

Project Manager

• Directed the planning, design, production and management of Integrating COTS monitoring solutions as part of the VDMS end to end Monitoring services.
• Developing project plan (Multiple Phases) in MS Project
• Supervised project teams, including technology, architecture, operations and other internal project staff
• Meeting regularly with interdepartmental work streams to monitor and evaluate the solutions, discuss procedures and recommend service improvements
• Meeting with all stakeholders weekly to provide project updates including providing project status to the executive team
• Control and update all project documentation as needed
• Managing risk register and action items register
• Ensure quality deliverables related to the project are completed on time
• Directed the planning, management and implementation of all activities related to VDMS Storefront release for Revolt TV
• Developing project plan with WBS
• Supervised all work streams including operations, technology, professional services, and external vendor teams (MPX - thePlatform)
• Meeting weekly with all stakeholders for work stream updates and report to executive team
• Working with the vendor team to build interface agreement between VDMS and MPX
• Working with internal teams to build interoffice agreements
• Initiated cross-training with all departments to streamline project completion