Senior Program Manager / Programs Liaison Resume Schaumburg, Illinois - Hire IT People

SUMMARY

Accomplished, detail - oriented, and results-driven professional with extensive experience in all aspects of project, product, and supply chain management, including reverse logistics, and sales operations for domestic and international business.
Known as award winning problem solver of complex multi-layered business challenges working in high pressure environments.
Armed with expertise in identifying business opportunities and developing innovative strategies to achieve company goals.
Adept at executing projects in compliance with global contracts and established system standards to guarantee quality operations.
Expert in relationship-building, and program administration and support.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Senior Program Manager / Programs Liaison

Confidential, Schaumburg, Illinois

Responsibilities:

Supply Chain Business Operations/International Government and Public Safety Systems
Oversee all facets of supply chain business operations across Europe, the Middle East, and Africa; Latin America; and Asia Pacific regions, which involve provision of leadership and support from proposal phase to revenue recognition
Take charge of implementing government and public safety and first responder system and solutions; as well as managing backlog, transportation, logistics, distribution, and order management support
Singlehandedly manage the United States federal government foreign military sales around Middle East and Central Asia
Hold responsibility in controlling customer orders and projects totaling to $500M annually; coordinating with operating Israeli factories; and executing Lean process
Function as the US programs liaison in charge of establishing productive relationships with key clients.
Received recognition for superior performance with respect to system integration, factory acceptance test, inspection and consolidation, and export of wireless communication system projects and orders throughout the world

Senior Contracts Manager

Confidential

Responsibilities:

Supervised subcontractors, which involved depots, technical and antenna site support, field technical representatives, project supervisors, system engineering, 350 field service centers, and call centers
Served as point of contact for various teams, such as Product, Sales, National Service Billing, Field Service Center, and Division Service; as well as took part in resolving issues and managing contracts and distributions
Fulfilled diverse duties which encompassed handling 900 subaccounts; administering profit and loss for contracts; and ensuring compliance with contracts as primary interface
Presented national overview and managed key resources that enabled the delivery of services to the world’s largest two-way data radio network; consequently earning approximately $11M annually, with $3M considered as above contract

Business Manager/Senior Product Planner

Confidential

Responsibilities:

Administered bids, quotes, and pricing, as well as contracts negotiation worldwide
Handled system support planning synergies and initiatives as international business development manager
Assumed accountability for the identification of new business ventures, completion of market and strategic analyses, and development of product plans
Managed global compliance and export control key individual
Gained Service contracts for London Metropolitan Police, Pemex; Mexico and Motorola Asia Pacific Region

Depot Operations Manager

Confidential

Responsibilities:

Spearheaded 54 employees, consisting of technicians, ATE engineering, supervisors, group leaders, and administrators for government and public safety, paging, wireless data, and cellular infrastructure reverse logistics and repairs
Directed all logistics operations, including input and output, billing, parts and field replaceable unit (FRU) inventory, software duplication and control, systems integration, and PC field repair
Earned the Peak Performers Award for outstanding performance in cycle time and quality of depot repair operations in 1994
Received recognition for first-place performance with total customer satisfaction teams in 1994 and 1993