SUMMARY:

• Cross - functional teams Customer, Stakeholder, & Vendor Management
• Data Management (Gathering & Analysis) Test Metrics, Test Documentation, Test Management
• Process Management & Development Business Analysis
• Change Management Contracts Management (RFPs, SOWs, MOUs)
• Requirements Gathering, Analysis, & Management Reporting & Gap Analysis
• Software Tools Selection, Implementation & Updates Release Management
• Integration/Transition management Infrastructure/operations
• Resource Management/Allocation Inventory Management

TECHNICAL SKILLS:

Project Management: - Project Plans, Swimlanes, Excel (Pivot Tables, Macros, VLookup), RACI Matrix, SmartSheets, Milestone Charts, Dashboards, Clarity, Project NET XE, MS Project, WBS, Timelines, Action Logs, Sharepoint, IWE, Oracle Project, Google Docs, OneDrive, SAS, SPSS, SAP, MS Project Server

SW and Test tools: JIRA, Bugzilla, Test Director, Selenium

Development Processes: Agile, SDLC, Waterfall, IEE, RUP, CPDM

Requirements Tools: DOORS, ReqPro, Wireframes

Configuration Management: Clarify,ClearCase, MS Visual SourceSafe

Office Software: Visio, Adobe Acrobat 3.0, MS Office Suite (Access, Word, Excel, PowerPoint)Programming: LabView, HTML, C, SQL, Visual Basic, ADA, FORTRAN, COBOL BASIC, PASCAL, ATLAS, HITS, LASAR, Assembler, JOVIAL Visual Basic, JAVA, HTML, MS FrontPage, Shell Scripts

Operating Systems: Windows, UNIX

EXPERIENCE:

Confidential, Alpharetta, GA

Project Manager /Business Analysis

• Coordinated project plan updates, specific to schedule and project tasks
• Articulated status updates to senior management
• Addressed needs and concerns for development and test teams
• Supported finance projects
• Responsible for other project documentation such as project charters, status reports, action registers

Project Manager /Business Analysis

• Developed and maintained project plans (include milestone charts/graphs, action logs, risk register, stakeholder analysis, lessons learned, marketing)
• Managed Project Charters, & vendor and customer relationships
• Collaborated with cross-functional teams - BDMs (business development managers), product managers, engineering, and sales and marketing teams (included off-shore team members)
• Directed adherence to PMO guidelines and processes & drove project milestones, timelines, and schedules
• Gathered and analyzed requirements for various tools implementation
• Collected and analyzed sales data from SalesForce.com
• Managed dashboard construction, maintenance & coordinated digital marketing via the Internet
• Drove project team communications and coordinated meetings and agendas for completion of action items
• Coordinated product integration and performed data analysis and research
• Multitasked - managed three projects and created project reports

QA Project Lead

• Led a team of 3 test engineers to test projects to qualify various versions of game software
• Coordinated with Lead BA and project management to collect, analyze, and develop requirements for test cases
• Coordinated Selenium installation for web user interface (UI) load testing
• Supervised requirements-to-test-scenarios creation and implementation
• Assigned the day-to-day testing activities and oversaw the overall testing strategy
• Managed the creation/updating/delivery for test documentation - test cases, test plans, and test reports
• Implemented and coordinated test strategy, and coordinated test status meetings
• Created and implemented processes for test reporting and creating bugs
• Collaborated with cross-functional teams (global & local resources) to ensure test coverage
• Managed test deliverables - reports, plans, status updates
• Implemented a bug management process

Software Project Manager

• Drove adherence to and development of organizational processes and project schedules for product delivery
• Collaborated with internal and external partners/vendors, across business units, with cross-functional teams to ensure product development, testing, and delivery, acquisition integration/transition
• Coordinated resource allocation for projects
• Directed and planned software releases
• Generated/analyzed inventory reports using SAP
• Coordinated integration and transition processes for acquisitions (such as NDS)
• Defined requirements and use cases
• Managed process and tools transitions (such as Clarity, internal dashboards, Requisite Pro)
• Nagra Security Officer - managed description forms and compliance reports as related to STB security and encryption
• Incorporated performance data for JBRs presentations and other customer meetings
• Developed and explained data analysis information for management and customer presentations
• Coordinated review/acceptance of contracts (MOUs, SOWs)
• Drove cross-functional teams for defects’ data analysis and resolution
• Organized Release Readiness Reviews to help determine the overall quality of the SW product.
• Oversaw continuous improvements to the resolution delivery processes
• Facilitated root cause analysis for crucial issues and reports for customers
• Ensured that customer issues were addressed - collaborated with escalation engineering management, Cisco Services management, program management, development managers, engineers, and other project managers to address issues that occurred in the field
• Managed customer and 3rd party vendor relationships to get issues addressed using the appropriate Cisco resources
• Drove issue resolution to help ensure that issues are addressed in a timely solutions with minimal impact to customer production environments
• Facilitated software upgrades for control system and set-top boxes (STBs) at customer sites
• Communicated status updates for customers’ corporate managers for field issues
• Executed on-site and remote customer support with the Cisco services teams and support engineers