SUMMARY:

• Around 9 years of experience in the field of Information Technology as a Technical Project& Product Management Analyst and Business System Analyst with emphasis on Retail, Ecommerce and Tele Communications.
• Sound knowledge in implementing Projects using PMBOK, BABOK and ITIL guidelines.
• Good experience in implementing and integration of Business process management systems.
• Extensive experience in software development life cycle methodologies (Waterfall, RUP, Agile, XP, and Prototype, including analysis, design, development, gap analysis testing and implementation of software applications.
• Experience in facilitating Joint Application development sessions (JAD) and Joint Requirement planning sessions (JRP), End user interviews, workshops and requirement elicitation sessions, providing production support, interacting with the business customer to resolve issues during UAT, conducting training sessions to educate the business customer on the application.
• Good experience in gathering, scoping and creating Business Requirement Documents.
• Expert in decomposing BR’s to Functional Requirements.
• Good experience in writing Test Scripts in Quality Centre, Jira, Rally and TFS.
• Analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, System Workflow Diagrams, Data Flow Diagrams, Business Flow Diagrams.
• Good Experience working with cross functional teams with multiple time zones across the world in 24/7 environment.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analysis, Data Mapping, Data Profiling, Gap Analysis, Risk Identification, Risk Assessment, Risk management, Integration Management, Scope Management, Cost analysis.
• Expert in documenting project plan, Business Requirements Documents (BRD), Test Plans, Test cases, Use Case Specifications, Functional Specifications (FSD) and Systems Requirements Specification (SRS)
• Sound knowledge on PASS web - sphere e-Commerce application and Supply chain management forward and reverse logistics
• Sound knowledge on integration layer technologies WCS, SOAP UI and RESTful services
• Worked on SHAREPOINT online and Azure application as a release manager
• Defined integration and automation of Sales Quote (SQ) Management, Sales Order Management, Purchase Order (PO), Sales Order Management, Contract Management and On-Boarding, Sales Quote (SQ) Management
• Working knowledge of HIPPA, healthcare compliance for EDI
• Experience with enterprise forward/reverse logistics work flows for B2B channel
• Excellent communication skills, Interpersonal skills, interacting with team members, leadership qualities, mentoring, ability to work independently.

TECHNICAL SKILLS:

Operating Systems: Red Hat Linux, HP UNIX, Sun Solaris, and Windows 2000/XP/Vista

MS Office Tools: MS Word, MS Excel, MS Access, MS PowerPoint 2003/07

Packages: MS Office, MS Visio, MS Project, SHAREPOINT, Web services, rest services

Database Tools: Database Studio, Toad, SQL Developer, SQL* plus

Methodologies: Waterfall, Incremental build model, Prototype model, RAD, OOP, OOD, Agile, Extreme Programming (XP), RUP

Languages: C++, SQL, PL/SQL, Visual Basic, VB.Net and C#.Net, Java

Databases: MS SQL Server 2000/2005/2008 , Oracle 9i/10g, My SQL, MS Access 2003/07, T-SQL, PL/SQL

Scripting & Markup: Java Script, PHP, and VB Script, XML, HTML, DHTML

Testing Tools: Test Director 7.6, Mercury Quality Center 9.1, Win runner, Load Runner

Rational Tools: Clear case, Clear Quest, Rose, Requisite Pro

Forms and Reports: Oracle forms and report builder, Discoverer, Business Objects

PROFESSIONAL EXPERIENCE:

Confidential, Issaquah, WA

Technical Project Manager/ Solution Manger

• Implementing New Practices/Processes
• Implemented Release Management Process from Scratch.
• Product lead of a CSC application, lead the technical and UX design of the application
• Familiar with AWS, owned the AWS services on boarding tenants for supply chain
• Sound knowledge on order management, inventory management, checkout process, ESB integration
• Lead a team of five off shore and onshore work environment
• Managed development of apps from idea to live product. Created user flow diagrams and PRDs, collaborated with UX designers to develop interface and worked alongside engineers during development, QA and user testing.
• Coordination with cross functional teams release management teams, Developers, Testers, and Business Owners driving the project to deployments stage
• Gathered statistics about KPI's and presented to Management
• Implemented Prioritization pipe-line process
• Created Project Plans, for quarterly, monthly and weekly releases
• Oversee multiple projects across all developmental phases
• Monitor workflow and make timeline adjustments as needed
• Work as part of an interdisciplinary team to achieve project milestones
• collaborate with development team to develop sprint plans
• Develop status reports, work estimates and resource plans
• Make vital decisions and drive the decision-making process across all the projects

Technologies: Microsoft suite, MS Project, Visio, SQl, Kanban, TFS, SharePoint, GSM and Bugger Tool,VSO, Azure cloud

Confidential, Bothell, WA

Product Manager

Responsibilities:

• Managed entire product line life cycle from strategic planning to implement tactical activities and solution
• Developed BRD from PRD for current and future products by thorough on-going visits to customers and non-customers.
• Developed a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning
• Coordinated with third party vendors for developing product design
• Experience in dealing with integration business logic and workflows to ensure data integrity
• Experience understanding, documenting and coordinating integrations with outside companies. 
• Knowledge of other Agile approaches: XP, Kanban, Crystal etc. 
• Knowledge and experience with widely successful Agile techniques: User Stories, ATDD, TDD
• Improving predictions using velocity and capacity and more
• Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: Burn down techniques, numerous Retrospective formats, handling bugs, etc.)
• Working knowledge of SAP supply chain forward and reverse logistics
• Strong functional understanding of SAP integration with various tenants (order management, inventory management)
• Coordinated the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization 
• Conducting JAD sessions with technical team to develop low level solution design, and coordinated with external teams across multiple time zone

Confidential, Portland, OR

Technical Project manager

Responsibilities

• Linked business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement
• Working knowledge on integration applications using Microsoft BizTalk Server.
• Developed biztalk integration solution with various third-party application
• Working knowledge of orchestrations, pipelines, schemas, maps, using SQL, C#, XML, EDI 
• Experience in SAP integration with BizTalk Server 
• Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Working knowledge of HIPPA, healthcare compliance for EDI
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology
• Prepared and documented System Requirements and workflows for the Content Management App tool
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.
• Sound understanding for Oracle web logic server clusters and configuration
• Used facets data for authentication of user to grant access to different application
• Worked with facets extracts for medical claims information for integration in to the portal
• Assisted with user testing of systems (User Acceptance Testing), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Developed different data flow diagrams, mapping documents for integration of different tools.
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using Visio according to UML methodology thus defining the Data Process Models.
• Responsible for configuring and deploying the application to test environment.
• Interacted with vendor and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
• Worked with MS Project and MS Team Foundation System (TFS) for bug tracking and project schedules
• Tested web applications by automating test cases in selenium, and also conducted manual testing.
• Worked with testing team to create test cases and test plans
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Coordinated with testing of batch jobs for member information and claims
• Designed and developed project document templates based on SDLC methodology

Confidential, Beaverton, OR

Sr Systems analyst

Responsibilities:

• Defined SOD, Project charters, functional components, interfaces, migration path etc.
• Designed and developed project document templates based on agile methodology.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Conducting JAD session and successfully translating of requirements into Use Cases, GUI wire frames and functional specifications
• Defined Mobile requirements and wireframes, worked on integration specification of third party tools like bazar voice and social media for mobile and web UI
• Worked on CQ5/Shock Content management system with marketing teams.
• Provided functional specifications and identified data elements for BI reporting to create new Data Mart suite for new sales reporting for monthly, daily and yearly reports
• Gathered requirements for Content Management, Web-analytics, Performance and UI design for Mobile, PC, Tablet Commerce websites
• Defined requirements for integration points/interfaces that will have to be suitably be streamlined for the flow of Product information into a single product catalog system and different Data feeds that interact with Nike store search systems (Endeca)
• Collaborated with the QA team to develop test plans, test scenarios and test cases including execution condition, input description and expected result that will be used in system and user acceptance testing based on business requirements, technical specifications and product knowledge.
• Performed manual Testing are tracked through MS Excel/JIRA and made available to all QA team members and a full report is documented everyday
• Performed SQL queries to validate data for order confirmation, ship confirmation and Invoices.
• Working knowledge of checkout compliance, ADA compliance
• Performed Feasibility Analysis, Risk Analysis, cost analysis and Gap Analysis on vendor/third party tools
• Interacted with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements.
• Modeling the As-Is system and doing the complete Gap Analysis for the existing system in order to map it to the To-Be system
• Used SharePoint for document tracking
• Communicated extensively with the clients and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Used Jira as bug tracking tool and providing acceptance criteria
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines

Confidential, Hudson, OH

Sr Systems Analyst

Responsibilities:

• Primary contact with ecommerce vendor, payment processor, software developers, third-party partners, internal business team, and executive team.
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ecommerce suite
• Involved in creating performance modeling for ecommerce applications.
• Implemented an integrated RUP solution with complete line of traceability for all the artifacts of web development projects.
• Establishing content management (editing, storage, accessing, delivery, sharing and publishing) requirements.
• Created business and functional requirements documentation, including specifications, UI/UX designs, wireframes, use cases, personas, product roadmaps, story boards, etc.
• Used JBoss as the Application Server.
• Worked with cross functional teams to determine dependencies and assisted with mentoring teams with new agile BA resource.
• Prepared comprehensive Functional Requirements Document and non functional from the gathered requirements. All documentation was created using the agile methodology.
• Uses UML to produce AS IS and TO BE models
• Extensively used tools such as Rational Rose, Rational Requisite Pro, UML, MS Visio, MS Project, MS Office, MS Access
• Worked with the business team to collect the business requirements, security and service level requirements and documented them using Caliber RM
• Participated in all the phases of Rational Unified Process with specific focus as it pertains to the software testing and used the guidelines, templates and Rational tools in all the phases.
• Working knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing
• Developed Use Cases, process flows using Rational Rose
• Used Rational requisitePro for managing the requirements
• Documented Test Plans and Test Cases using Rational Test Manager
• Used SQL Queries to validate and manipulate the data in Oracle database.
• Tested Reports functionality and result applying Business rules with estimated Results, which were developed on the GUI
• Interacted with developers and various members of my team to discuss and resolve defects and their priorities
• Assisted in JAD sessions to gather information about user experience for developing the User Interface and Reporting.
• Extensively followed Rational Unified Process (RUP) for application development.
• Created and authored Use Case Diagrams and Activity Diagrams using MS Visio.
• Coordinated the User Acceptance testing with the end use.

Confidential, Secaucus, NJ

Business Systems Analyst

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality deployed on the Ecommerce website applications development.
• Involved in performance modeling for the TO BE ecommerce portal
• Defining EDI/ EDW / ETL/ ecommerce requirements, data mapping, stored procedures, triggers, layouts for huge number of batch and on-request reports and batch processing systems.
• Used agile methods like Peer Programming, Code Refactoring, Test driven programming, SCRUM.
• Prepared comprehensive Functional Requirements Document and non functional from the gathered requirements. All documentation was created using the agile methodology.
• Played a key role in developing the EXCEL based wire frame design, reviewing it with the business users and getting sign-off
• Documented business requirements, and communicated these requirements to the development team for the design and implementation of business solutions.
• Conducted brainstorming and JAD sessions with stakeholders and end-users for requirement analysis and documented the same.
• Used UML during requirements gathering and created Use Case Models and Use Case Diagrams for the purpose of stakeholders in the project to help them understand the workflow of the system associated with the requirements.
• Analyzed, coordinated, documented and managed project requirements, project processes and procedures and its changes throughout the software development lifecycle.
• Performed Requirements Analysis and traceability using Test Director and MS Word.
• Involved in writing test plans, defining test cases, test scenarios and data sets; developed and maintained test scripts, analyzed bugs and interacted with development team in fixing the errors.
• Worked with Subject Matter Experts (SME), project team members (business and technical), to define technology application for the business and system requirements. Also worked with the QA Team Lead to develop QA standards and ensured compliance with all regulatory requirements.
• Developed several MS Excel spreadsheets and applications to automate manual calculations and optimize reporting structure.
• Created and segregated SQL views and stored procedures for obtaining meaningful set of data.
• Created Gantt charts and project charters, and followed the Software Development Life Cycle (SDLC) methodology to complete projects on time and within budget.
• Extensively used MS Project for status reporting and planning throughout the project lifecycle

Confidential, Hudson, IL

Business Systems Analyst

Responsibilities:

• Defined the overall Billing architecture, functional components, interfaces, migration path etc.
• Interconnect Billing and settlement SME and lead the engagement on interconnect contracts, settlements, document management, Local number portability enhancements etc.
• Designed and developed project document templates based on agile methodology.
• Gathered requirements and helped with Content Management and UI design
• Interacted with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements.
• Modeling the as-Is system and doing the complete Gap Analysis for the existing system in order to map it to the To-Be system.
• Conducting requirement sessions and successfully translating of those requirements into Use Cases and GUI wireframes.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Created business process workflow diagrams (Activity diagrams) in Rational Rose.
• Linked business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement.
• Communicated extensively with the clients and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Integrated Requisite Pro with Clear Quest and Rose to provide all teams visibility and maintain tractability among requirements, use cases and change requests.
• Managed all the requirements in Requisite, making requirements available to all team members.
• Created requirements analysis and design phase artifacts using Requisite, Rational Rose and Smart Draw to create DFDs, ER diagrams, Use cases, Activity/ State chart, Sequence, Collaboration and Deployment Diagrams.
• Provided requirements analysis in a Waterfall environment using Caliber RM and performed QA/Testing using TestDirector and WinRunner to support several software development lifecycles for the Social Security Administration.  Produced the following technical documentation
• Performed Feasibility Analysis, Risk Analysis and Gap Analysis on vendor/third party tools.
• Followed Contingency Planning Process to identify and eliminate risks from disruption of operations and services.
• Followed the UML based methods using Rational Rose/MS Visio to create: Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Monitored client expectations and conducted user interviews.