IT Operations Manager Resume ,Â Cary, NC - Hire IT People

SUMMARY:

IT Specialist with over 19+ years of experience in information technology. Expert and highly familiar with a wide variety of IT operations, networking, and operating systems.

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows 7, 8, 10, Windows Server 2003, 2008, 2012, 2016, Android, MAC IOS all versions

NETWORKING: TCP/IP, Cisco, Linksys, SonicWall, MS Active Directory, Microsoft networking, wireless technologies, MS DA, Airwatch MDM, Check Point Firewall

IT OPERATIONS: MS Project, MS Visio, Websense DLP, WDS, MBAM, CEO Support

ASSET MANAGEMENT: SCCM, Altiris, SAP

ACCESS CONTROL SYSTEMS: Sonitrol, Honeywell, CCTV, HID

APPLICATIONS: O365, ALL MS Office suites 2013 - 2016, SAP, Google Docs, Secure Endpoint protection, Bitlocker Client, McAfee Safeboot, Remedy, ZenDesk, HEAT, LogMeIn, RSA token admin, SQL, Lync, Skype for Business, Adobe, VMware, Outlook 2013,2016, Avaya CMS, Ghost 7.5 & 8.0, Citrix, Google DOCS

CERTIFICATIONS: A+, N+ MCP©

PROFESSIONAL EXPERIENCE:

Confidential, Cary, NC

IT Operations Manager

Responsibilities:

24/7 delivery of enterprise support: 37 Project infrastructure, 4 direct reports
Bi-annual employee performance reviews
Management of global center for laptop deployment
Management of global IT Inventory, SCCM, SAP
Product, service, process evaluation QA team member
Global escalation point P1 / P2 outages
Daily escalation point for all infrastructure events
SPOC for onboarding of new customer projects
Local project lead for global infrastructure rollouts and refresh
Voice of the customer Initiative owner
Hyper-Touch Initiative owner
MBAM Administrator

Confidential, Raleigh, NC

Technical Assistance Engineer

Responsibilities:

Customer facing support for Republic Wireless & Phonebooth Products
Problem resolution Android platform
Provide detail analysis for potential outages / service impairments.
Interface with Sprint MVNO API
Defined incident management process for support team

Confidential, NC

Owner/Operator

Responsibilities:

Break fix for residential and micro small businesses
Management 10+ client workstations. Anti-virus. Windows updates

Confidential, Durham, NC

Sr. Support Engineer

Responsibilities:

Daily support of 15 2003/2008 Microsoft small business servers.
Daily support of 75 IPHONE/ IPAD/ ANDROID local and hosted exchange
Management of multitenant network infrastructure
Designer of in-house back-up disaster recovery solution for Small business

Environment: V-Sphere 4.0, Windows Server 2008, SQL 2012 Windows 7, Exchange 2010, Outlook 2010, ShadowProtect, Logmein, ConnectWise, Kaseya, Sonicwall

Confidential, Cary, NC

Mobility Engineer

Responsibilities:

Delivery of mobility support / 150-200 mobile Blackberry, IPhone, OS, Blackberry BES
Primary support / implementation Altiris Notification Server inventory Module

Environment: Windows XP Pro, Exchange2007, Active Directory, SQL2005

Confidential, NC

Support Engineer

Responsibilities:

Daily support of desktop / laptop
Outlook Exchange support
Tele-Presence implementation

Environment: Windows XP Pro, Exchange2000, 2000Active Directory

Confidential, San Diego, CA

IT Operations Manager

Responsibilities:

Primary support of all IT infrastructure: Server, network, desktop

Environment: IIS 5.0, Windows 2000 Advanced server 2000 AD migration, Xerox multifunction system

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It Operations Manager Resume

Cary, NC

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