SUMMARY:

A multi - faceted Application Project Management professional with proven success managing multiple web based applications, federal and state compliance i.e.; ICD10/SAP/Epic/HL7/VM Ware environment utilizing the Agile methodology, business development, operations and client relations. Worked as a Confidential consultant for six years as a Project Manager. Highly customer focused, adept at building relationships and providing services ensuring customer satisfaction. Proven expertise in managing full life cycle of projects and analysis of business processes.

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, MI

Sr. Project Manager

• Provide end-to-end project management using the stand-up ceremony in Agile Scrum.
• Scope project requirements and prepare budget.
• Develop a detailed project plan and monitor progress.
• Collaborate with internal teams to design, develop and implement digital projects.
• Deliver projects on time ensuring quality standards are met.
• Develop support documentation including risk logs, backlog and requirement specifications.
• Monitor and report to leadership using burn down charts.
• Communicate with the team during daily stand-up and ensure all members have tasks and time is reconciled.
• Highlight potential risks or malfunctions and act proactively to resolve issues.
• Seek opportunities for improvement and suggest new projects for customer.

Confidential, Detroit, MI

IT Delivery Lead

• Daily stand up using Agile Scrum to follow ceremonies and keep the team up-to date on business needs using the Agile Scrum methodology
• Agile Scrum backlog management for execution and mitigation efforts
• Application upgrade and cross functional support of SNOW software application (energy trading, gas ops, Fermi Nuclear, SCADA, IPS).
• HL7 Interface upgrade and integration of legacy systems (Oracle, SAP, Siemens).
• Process Improvement for contracts, application support and endpoints.
• Conduct SAP contract analysis and stakeholder reporting.
• Tracking issue/risks of infrastructure and cross functional applications/server engineering.
• Assisting each team to track resource dollars and forecast for new fiscal year for project carryover.
• Conducting Process training and mentoring of the project teams.

Confidential, Ann Arbor, MI

Quality Audit Engineer

• Completed State and Federal PPQA audits with the project teams addressing any non-conformance issues with training and mentoring.
• Iteration planning for CMMI Level 1 & 2
• Daily Lean/Agile standups
• Backlog creation and weekly runs for users story organization, execution and mitigation efforts
• Assisted each team to adopt CMMI ML3 CMS process standards.
• Conducted Process training and mentoring of the project teams.
• Assisted to obtain CMMI ML3 certification for the organization.
• Consulted the SCAMPI appraisal audit team in preparation of CMMI audit of the selected projects.
• Conducted process improvement trainings and mentoring sessions for project teams to improve processes.
• Member of CCB committee to create and peer review all documents and communication for the project teams companywide.
• Maintained PI team audit metrics, artifacts and create all steering charts/slides.

Confidential, Southfield, MI

Delivery Lead/Project Management

• Managed project team to synthesize information and execute an effective messaging/processes for IT communications platforms.
• Supported positioning the value of IT and the role of the IT organization within the enterprise, and ensuring effective communication of the EIT strategy to key stakeholders.
• Managed HIE implementation for BCN Healthy Baby initiative.
• Worked with the senior IT leaders to create consistent strategic communications that align communications that and ensure consistent messaging.

Confidential, Flint, MI

Sr. Project Manager

• Successfully completed a new hospital acquisition for McLaren Hospital (Port Huron Hospital) one of 9 hospitals in the network. This encompassed all clinical applications, infrastructure, third party employee transition and training.
• Implemented Enterprise HL7 (Oracle SOA Suite) for acquired facilities (Hospital, surgery centers, physician offices).
• Created a steering committee structure and process for transitions and ICD-10 remediation for the McKesson systems currently in place Hospital wide.
• Organized, planned, created project profile and charter for new Cerner Millennium System Core Replacement for FY 2016.
• Creating the process improvements for the PMO to successfully implement projects and transitions of new acquisitions.

Confidential, Detroit, MI

Sr. Project Manager

• Re-baseline, plan and kick-off of the ICD-10 project after 2 governmental delays and five other PM’s.
• Creating the project charter, Scope and Approach documents for the organization within the first week.
• Establishing the Steering Committee to establish a governance structure for the company/project for accountability.
• Gathering work stream estimates for the projects budget and presenting business case to leadership.
• Mentoring other PM’s to assist with processes and improvements of the CPMO.
• Created the ICD-10 project plan based upon a Waterfall approach.

Confidential, Nashville, TN

Sr. Project Manager

• Review, analyze, support and evaluate clinical systems, processes and user needs.
• Conduct preliminary project reviews with internal customers to determine scope and need for project prioritization.
• Perform and participates in the analysis, design and implementation of business systems following appropriate standards and requirement gathering.
• Responsible for technical components of Medhost CPOE Go-Live projects involving department or cross-functional teams focused on the delivery of expert level customer support.
• Managed hospital executives and physician expectations of Medhost CPOE implementation while working with the on the ground medical staff - nurses and technicians, working with on the ground technical resources - systems analysts and programmers.
• Identified resources needed and assigned individual responsibilities.
• Coordinated and maintained all Medhost CPOE Go-Live and pre-assessment documentation and communications.
• Served as an escalation point for project issues reported Medhost CPOE Go-Live incidents.
• Facilitates team and client meetings effectively and regularly.
• Develop or update project plans for Medhost CPOE Go-Live projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Responsible for administration of M-Mobile Fluency Direct dictation system.
• Acts as a liaison with business unit management and staff to resolve problems and improve processes or system.

Confidential, Ann Arbor, MI

Sr. Project Manager

• Reporting directly to the CIO, utilized Agile project management and software development techniques to successfully lead the recovery of two highly visible projects, MiChart (Epic) and ICD-9 to ICD-10 Remediation.
• Coached team members and management on Agile principles, including User Stories, Daily Stand-ups, Unit Testing, Test Driven Development, and Continuous Integration. All of these principles are currently used for the successful implementation of our projects.
• Primarily responsible for simultaneously managing multiple complex Epic (MiChart/ICD-10) centric projects ranging from software development and business process implementation to IT infrastructure projects.
• Based on my expertise in project management methodologies and standards, also tasked to manage and direct cross functional teams of Product Managers, Business System Analysts, Performance Support Analysts, System Administrators, and Developers to drive successful project completion, and for tracking and assessing progress on project execution. This is a coordinated effort that is reported using various dashboards and ALM reports to show the progress and risk associated with multiple activities within the scope of the project.

Confidential, Grand Rapids, MI

Sr. Project Manager

• Plan/manage web based application (VM Ware) projects and Windows 7 migration to ensure requirements are completed on time and budget.
• Utilized and managed Clarity software and MS project to manage all aspects of project schedule and tasks.
• Maintain and update SharePoint site for more cohesive communication and reporting governance.
• Collaborate closely with Solution Architects and Design Engineers to coordinate simultaneous network upgrade projects (Windows 7, Wireless Networking, and VM Ware).
• Monitor progress and report status to stakeholders of all project deliverables.
• Developed application implementation project plans using Waterfall management methodology.
• Create proposals and work with stakeholders to define project requirements.

Confidential, Macomb, MI

Project Manager

• Managed technical and non-technical issues with migration in a clinical/hospital environment using SAP and CERNER as well as migrating them into other software mandated by federal standards and governmental requirements. Interfaced with all clinical staff to gather data of their usage needs and patient requirements. Insured HIPPA compliancy and EHR (electronic health record) protocol for clinical environment and federal compliancy.
• Managed resources and requirements for St. Johns Hospitals multiple site renewals and confirm software deliveries are accurate and timely.
• Developed application implementation project plans using Agile and Waterfall methodology.
• Managed projects for web based application development in SAP environment.
• Developed and managed the project schedules, manage the resource talent pool, and all communication activities in supported of the above projects while utilizing MS Project.
• Responsible for Windows 7 Migration at University of Michigan Hospitals - Comprehensive.
• Risk mitigation and contingency plan development; risk status monitoring.
• Interacted with all areas of a project (operations, account management, project office and the customer) to define scope and objectives.
• Interfaced between the client and technical team during launches, reporting issues and concerns to project office management.

Confidential, Wilmington, DE

IT Project Manager

• SAP Project Manager for EH&S Module (Emergency, Health and Safety) interfacing into SAP’s ERP Module. Functioned as single point of contact, for site management issue resolution and due diligence. Managed key users, collected and analyzed data for multiple sites. Scheduled and facilitate key user meetings and specifically drive process improvements on a continual basis taking projects from origination through the final launch and implementation. Investigate, capture and communicate customer requirements for support. Escalated and reported deviations to current support model and provide a solid support plan.
• Interfaced with IS/IT and outside agencies to develop and implement systems, which advance development of international presence to grow/increase business efforts and market share.
• Managed project process (discover, define, test, implement and measure) presenting monthly metrics to site managers and technical team management.
• Risk mitigation and contingency plan development; risk status monitoring.
• Launched new business applications, and support deliverables, costing and funding tracking monthly project expenses while maintaining the department budget.
• Conducted quality audits within the SAP and Windows area and established a pipeline for NT second level staff.
• Increased first call closure to metric level of 70%; obtaining 85% customer satisfaction during go live.