SUMMARY:

• Repeated success leading transformational information technology projects as well designing and directing strategic and tactical plans that align with specific IT and business strategies.
• Possesses expertise with business process re - engineering, systems analysis, product support and project management.
• Able to effectively manage multi-million dollar global budgets and teams.
• Talent for enhancing client experiences through developing and delivery of training programs for computer applications and hardware, implementing software and support services for Windows and Web based applications, and providing technical support and service to internal and external customers.
• Collaborative communicator able to form cohesive relationships with strategic partners and build consensus across organizational levels.

TECHNICAL SKILLS:

• Strategic Planning
• HR/Payroll/Time & Attendance
• Team Leadership
• Contract Negotiations
• Relationship Management
• Budget Management
• IT Project Management
• Employee Training Programs
• IT Mergers & Acquisitions
• IT Customer Service/Technical Support

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Project Manager

• Successfully guided numerous projects such as Willis Tower and Beijing office relocations, security remediations, universal patch policy creation for Dentons, physical to virtual server and firewall migrations, email phishing and SQL 2000/2005 decommissioning.
• Supervised 20+ indirect reports for merger and infrastructure projects.
• Played integral role in mergers with Mekenna, Long and Aldridge, and Dasheng of China law firms.
• Consistently delivered project expectations to team members and stakeholders in timely manner.
• Controlled firewall migration project that saved Dentons $500K annually by switching from CheckPoint to Palo Alto firewalls.
• Collaborated with IT managers to finalize IT project portfolio budgets.

Independent Contractor

• Coordinated the imaging and deployment of more than 500 computers for VA hospital in Hines, IL.
• Received Best of Onforce award given to company’s top 10 consultants.
• Achieved 100% satisfaction rating from over 430 customers.
• Aided House of Representative’s IT department in retrieving more than $500M in assets from former congressman’s office.
• Implemented firewall, anti-malware software and Windows 2014 supporting 12 users for Monee Township assessor’s office.
• Upgraded Congregational Church of Park Manor’s technical infrastructure increasing up time by 99.5%, migrated Legacy financial to hosted solution saving more than $25,000 in consulting fees and reconciled Microsoft office license to eliminate $100K fine levied to the church.

Contracted IT Manager

• Installed VOIP phone system for Naperville, IL, corporate office, resulting in more than $25K in telecommunications cost savings.
• Eliminated Microsoft Exchange server and implemented hosted Microsoft Exchange, saving more than $50K per year in annual license fees.

Project Manager

• Supplied strategic and operational direction in execution of scheduled production tasks enabling development of innovative service that meet clients’ business needs and quality expectations.
• Collaborated with web developer in determining and implementing process and product improvements. Identified and mitigated risks during product development ensuring on time release.
• Controlled project workflow and progress ensuring plans, schedule and budgets on target; informed key players of milestones. Ordered new equipment and tracked IT assets in excess of $2M utilizing Alloy software. Forged solid relationships with IT vendors such as CDW, Citrix, Lenovo, Wyse Technologies, Dell, and Sprint.
• Supervised 10 direct and more than 25 indirect reports between 2006 and 2010.
• Directed acquisition and merger of four cash logistics companies in Midwest generating $50M in annual revenue.
• As part of acquisitions, consolidated networks, implemented Thin Client Computing, installed new computer hardware and software, and managed the rollout of industry based software to track over $5M cash daily.
• Developed web-based software for Confidential and City of Chicago resulting in $1M annually.
• Converted in-house legacy government service system to cloud based solution providing speed improvements, real time reporting and EFT payment and collection for City of Chicago and Confidential .
• Functioned as system administrator to more 7,000 North American, Great Britain and Middle Eastern users.
• Offered technical support to 2,800 users of Confidential Electronic License Plate Sticker System and City of Chicago Electronic Window Sticker program.

System Analyst

• Trained employees at company’s first temporary call center which produced $500,000 in revenue within six months.
• Subject matter expert on systems operation and performance.

Implementation Consultant

• Participated in successful merger of more than 1,500 clients in three month timeframe as senior member of ADP’s conversion team.
• Consistently ranked in top five for quality service and productivity in ADP’s Time and Labor division from 1997-2002.
• Clients included Confidential.
• Reduced two-year-old backlog in Minneapolis region from $1M to $0 in six months.
• Supervised 15+ new associates during first year of employment.