Learning and Talent Development Specialist Resume , Lansing, MI - Hire IT People

SUMMARY:

Collect, Maintain and Analyze Program Data: Recommended modifications to guidelines, criteria, standards, and reports resulting in improved understanding.
Process Improvement/Business Redesign/LEAN: Multiple certifications in process improvement and completed S.O.M. LEAN Boot Camp.
First - Line Supervision: Managed groups of 4 - 45 union/professional employees.
Interpret/Apply Rules, Regulations and Statutes: Competent and successful application as a Human Resources professional.
Labor Relations: Successfully represented the employer while responding to grievances; conducting investigations, facilitating investigatory, disciplinary and grievance conferences; interpreted collective bargaining agreements, Civil Service Rules/Regulations; sat second chair in arbitrations, Civil Service hearings; unemployment hearings, investigated claims of discrimination.
Performance Management Subject Matter Expert: Trained 300+ managers to provide regular feedback and to create effective development plans resulting in timely and complete employee performance evaluations on a consistent basis.
Planning, Policy and Procedure Development: Formulated policies, guidelines, procedures; planned, implemented agency-wide programs, designed forms, manuals, job aids that positively impacted employees and work processes.
Program Development: Agency-wide Mentoring Program, New Manager Development Program, New Employee Orientation/On Boarding Program, Award and Recognition Program, Leadership Academy w/mentoring, and Language Assistance Plan for limited English proficiency.
Project Management: Conducted multiple special projects simultaneously; oversight of agency-wide projects. Former project lead on a state government-wide program impacting all state employees.
Training and Employee Development: Designed and delivered behavioral and compliance-based trainings and development opportunities on over 60 topics; presenter/public speaker for audiences ranging from 4 - 300+.

TECHNICAL SKILLS:

Talent Development
Training Delivery
Building Strategic Partnerships
Performance Management
Instructional Design
Employee/Labor Relations
Process Improvement
Public Speaking
Leadership Development
Conflict Mediation
Project Management
Customer Service

PROFESSIONAL EXPERIENCE:

Confidential, Lansing, MI

Learning and Talent Development Specialist

Responsibilities:

Analyze, design, and develop instructor led training (ILT) and computer based training (CBT) following the ADDIE methodology and instructional design best practices
Employee/Labor relations, performance management, policies and procedures, special projects and employee programs
Translate MSHDA program forms for those with limited English proficiency
Interpreter for walk-ins and telephone calls for Spanish-speaking public
Completed Lean Process Improvement (LPI) Boot Camp
Design and deliver over 60 competency and compliance-based training workshops, create and design e-learning modules in Articulate, MP4 training videos, manuals, work tools, assessments, job aids, etc., for SharePoint and LMS
New Manager Development Program, NEO/On-Boarding Program
Leadership Academy, Mentoring Program
Award and Service Recognition Program
Language Access Plan for Limited English Proficiency

Confidential, Lansing, MI

Human Resources Organizational Development Analyst/Trainer

Responsibilities:

Part of a four member training and organizational development team; developed and delivered training to agency employees, managers and leaders
Labor relations responsibilities; oversight of performance management activities
Development and delivery of competency based training workshops
Conducted conflict mediation sessions for employees and teams

Confidential, Lansing, MI

Training Consultant/Human Resources Organizational Development Analyst

Responsibilities:

Oversight of a 45-member call center responsible for auditing service credit evaluations and pension calculations
Part of an OD team that created and delivered training to agency employees
Implemented technological solutions to calculate service credit
Completed statewide retirement plan project six weeks ahead of schedule

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Learning And Talent Development Specialist Resume

Lansing, MI

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