SUMMARY:

• Developed and documented test cases based on functional requirements and processes.
• Communicated with non - technical, business users as well as technical users.
• Established and documented a tailored agile strategy quality plan in collaboration with the project manager, for the performance of quality assurance activities for assigned project or task.
• Managed Manual QA and Automation Teams, UAT planning, and Acceptance Criteria with multiple teams onsite with the client and remote (Indiana, Denver and California) in an agile methodology.
• Managed complex business rules and processes, data validation and quality assurance, identification and resolution of issues.

TECHNICAL SKILLS:

Software Quality Assurance: Twenty Years as Software Quality Assurance Professional, application testing (manual and automated), writing and executing test plans and test cases in highly structured environments performing all types of testing (Functional, Installation, Acceptance, Load, Stress, Performance, Regression

Consultant: Consultant with a multi-million dollar program budget in telecommunications, digital image, Billing and e-commerce industries.

Platforms: Unix, Linux, Windows (95, 98, ME, 2000, XP, Vista, 7), IBM Mainframe, Cloud Computing, CRM Analytics, SAP

Database Systems: Oracle, Mysql, Microsoft SQL Server, DB2, Teradata

Other Software/Tools: HP-ALM, SAP WM, UI5, Requisite Pro, VMWare, Bugzilla, jBoss, Microsoft Exchange, StarTeam, HP Quality Center, Sharepoint, IBM Websphere, MS Office, Jtrac, Version One, JIRA, Microsoft Office Project 2007, Salesforce, MTM, Mantis, Selenium, QTP, Soap UI, Win Runner, Load Runner, Postman

SDLC and QA methodologies: Agile, SCRUM, Waterfall, Black box/Grey box/White box

PROFESSIONAL EXPERIENCE:

Confidential, Concord, CA

Project Lead

• Developed and documented test cases based on functional requirements and processes.
• Communicated with non-technical, business users as well as technical users.
• Reviewed specifications and test plans, identifying gaps in coverage and supplementing with new test cases.
• Defined policies & Procedures for QA during UAT phase, test analysis and design for web application and SAP ERP system.
• Managed Manual QA and Automation Teams, UAT planning, and Acceptance Criteria with multiple teams onsite with the client and remote (Indiana, Denver and California) in an agile methodology.
• Managed complex business rules and processes, data validation and quality assurance, identification and resolution of issues.

Environment: BI Analytics, SAP. Maxwell, Vista, PIMS, HR, Payroll modules, Agile

Confidential, Walnut Creek, CA

Test Lead

• Utilized, coordinated processes and managed HP ALM/ Quality Center for defects, testing and tracking issues with multiple remote QA teams (Kolkatta, India and Bay Area).
• Developed and managed ERP systems making sure they were developed and documented with proper metrics using HP ALM.
• Lead Manual Test Team to integrate and test Online Bill Pay application and Contracts application for PG&E across UAT Phase of the project. This application comprises of several methods of bank cards systems which customers use to pay their utility Bills.
• Managed customer communications and share status updates with internal and external stakeholders. Apply interpersonal communication abilities with offshore and local teams,
• Demonstrated strong QA management with attention to details, and user experience focus, working with SME’s (Subject matter Experts) in the Business across PG&E.
• Conducted rigorous quality assurance and data warehouse integrity analysis of client-supplied utility data touchpoint, business data-related sources required for development of new SAP estimating tool platform.

Environment: SAP. UI5, Odata, Work Management, Financial Accounting, Settlements

Confidential, Remote/San Francisco, CA

Lead QA Analyst

• Utilized JIRA for defect management and tracking issues with multiple remote QA teams (India, Sri Lanka and Bay Area).
• Managed Application Delivery to ensure that systems are developed to comply with large architectural and testing standards and established methodologies for web services educational software.
• Provided input for multiple stakeholders, to build complex business and technical requirements, with effective time management and then drove the outcome.
• Supervised QA artifacts in relation to the build of QTP test models to support form development, design detailing, and prototyping necessary during development and exploratory testing on Mac and Windows using Safari, Chrome, Firefox and Internet Explorer.
• Identified project risks and provided alternatives for reducing risk during UAT.

Environment: JIRA, GIT, web applications, Selenium, QTP, Agile, Kanban, Social Text Wiki, Soap UI, MS Project

Confidential, Emeryville, CA

Test Lead

• Established and documented a tailored agile strategy quality plan in collaboration with the project manager, for the performance of quality assurance activities for assigned project or task.
• Developed and maintained quality assurance documentation for patient matching, EMR projects with Lab orders and results to analyze and help improve schema design. Ensures documentation complies with large EMR product software development standards, policies and procedures or best practices.
• Lead assessments and consistent evaluations to eliminate duplicate patient information and interpretation of objective and subjective evidence to verify compliance to established standards and applicable quality plan. Determined level of process and product quality.
• Developed written reports of findings; discrepancy descriptions, escalated unresolved issues to appropriate level.

Environment: Web applications, Mantis, Healthcare platform, Salesforce, UAT, CMM, Agile, Kanban, Social Text Wiki, Soap UI, Win Runner, Health Level 7 standard (HL7), Admit Discharge Transfer flow (ADT)

Confidential, Seattle, WA

Project Lead QA

• Responsible for improving quality, cost and delivery of notifications applications. These applications are used by finance, healthcare, retail and telecommunications companies.
• Improved test-driven development process, integration and comprehensive manual functionality testing of best in KLAS speech recognition, mobile testing customer service and IVR application.
• Analyzed, designed and executed test plans using Quality Center and automation tools.
• Worked with Project Managers to stress major points and understanding from group members on stages of the software development life cycle with emphasis on test strategy.
• Recorded and reported test results, observations and other issues regarding requirements and quality of products.

Environment: CRM, Unix, web, windows, telephony, HP Quality Center, JIRA, Sharepoint, SQL/Oracle, Java

Confidential, Seattle, WA

QA Lead

• Performed SOAP UI, API and web-services manual testing in both QA Teams offshore and onshore involving unit testing, regression and migration and manual validation.
• Performed Localization Testing with a multitude number of people within and outside of IT.
• Organized and maintained record of test progress and results for different departments.
• Involved with lab setup and configuration of Amdocs DCM application.
• Collaborated closely cross-functionally to author test cases and reported on test coverage using automation scripting languages such as, QTP, Selenium, and Perl.

Environment: Unix, Windows 7/XP/2000, SOAP, Amdocs Digital Commerce Management (DCM), Mobile testing, Selenium, Finance, Payment methods, HP Quality Center, JIRA

Confidential, Seattle, WA

QA Lead

• Performed QA project management support in order to implement an agile software development life cycle. Lead localization implementations of Seller Central in Italy, Spain, Japan and India with broad use of Confidential 's utility computing web services AWS platform.
• Worked on Test Track, Trouble Tickets research and resolution in a timely manner. This project provided manual testing, development and maintenance support to the clients in the USA, EU, and Asia from the Development Centre of Merchant Technologies on various platforms, like Windows, LINUX, etc., and to maintain the present service level in a cost-effective and responsive manner.
• Collaborated full project lifecycle from beginning to end with different departments/teams.
• Formulated solutions for effective testing of web services and communication processes with team members, customers and business stakeholders.

Environment: Unix, windows, web services, API, WAP, UI, Finance, Payment method, HP Quality Center, Merchant Technologies, sellercentral.com, Confidential .com

Confidential, Seattle, WA

Lead Quality Assurance Engineer

• Ensured requirements and design undergo reviews and proactively validated applicability, accuracy and data warehouse integrity in an agile environment.
• Provided status report information, escalated issues and validated appropriated test plans on American Recovery and Reinvestment Act (ARRA) project.
• Engaged in the development and maintenance of quality assurance test plans, scenarios, cases and scripts. The project involves comprehensive QA and manual testing services for business-critical applications in a high-availability and high-performance payment-processing and billing switch.
• Supervised the Confidential Practice Partner applications to meet the requirements of the Federal agency sponsored ARRA (American Recovery and Reinvestment Act of 2009).

Environment: Windows 2000 Server, Windows 2008 Server, Windows OS, XP, Vista, Windows 7, Medical Billing, IHE, Electronic Health Records, Patient Records, SQL, SQL Server, Ctree, Ctreeplus, Microsoft Access, Visual Studio, EHR Analytics

Confidential, Bellevue, WA

QA Lead/Manager

• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
• Managed system integration of the Application Integration system of 787 that integrates all major data sources and databases for the manufacturing with digital tools.
• Managed internal process and procedure improvement projects and managed initiatives supporting continual QA process improvements and their integration with other process development activities for Oracle and SAP strategies with 16+ team members.
• Diagnosed, tracked and managed web services application using SDLC best practices, while utilizing Selenium in all phases of web services system testing.
• Worked on Materials Management solutions sets, product line specifications, performance criteria and applications utilizing consultative skills.

Environment: Transport protocols, Java, Selenium, Web Services, SAP ERP, Rational Clearcase, Web applications, Cognos 8, Mercury Quality Center, Use Cases, SharePoint Portal Server and Windows SharePoint Services, SOA, Six Sigma

Confidential, Seattle, WA

Lead QA / Solutions Analyst

• Utilized knowledge and experience using the industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK) in an iterative development environment.
• Developed proposals, progress reporting, matrix and managed test execution using Test Manager and Quality Center.
• Ensured migration by verifying movement of error-free code into production system, performed testing to address production problems raised by member photography sites and testing to support new releases for business requirement

Environment: Web Applications, Oracle Applications, Vitria, SQL, XML, Windows, Visual Basic. E-commerce, customer-facing applications

Confidential, Seattle, WA

Project Manager

• Performed lead QA/project management responsibilities for successful projects such as ID Badge IVR, POS Holidays, Employee Parking IVR and Flight Information System via mobile device and email notification.
• Organized CISCO IVR (Interactive Voice Response) with prompts, helped coding and testing the entire system for Seattle Tacoma Int’l Airport parking system which supported analog, digital and mobile application.
• Identified test automation opportunities to improve efficiency and effectiveness of test services using QTP.

Environment: Web Applications, Oracle Applications, Web Services, .NET, QTP

Confidential, Renton, WA

Lead QA Engr

• Managed execution of small to medium size projects.
• Executed test scripts and documented defects using HP Quality Center. Worked with development team to analyze and resolve defects.
• Performed unit & System (Regression) testing for Production/data mart issues as per SLA. Testing of fixes generated by application developers.
• Directed the activities of the QA team members to ensure quality and timeliness of QA project completion.

Environment: Data Warehouse, SQL 2005, Business Intelligence, Mercury Test Director

Confidential

Lead QA Analyst

• Worked on both mainframe and Unix platform, Oracle database and Client Server applications development. Wrote and executed basic SQL statements.
• Researched process workflow, performed project analysis and planning, project implementation, and performed support and maintenance along with the daily operational activities associated with the assigned project.

Environment: Resource Allocation, wireless network technologies including GSM and CDMA (1XRTT, EVDO), Microsoft Project, .NET

Confidential, Bothell, WA

Quality Assurance Project Manager

• Developed clear and comprehensive technical test plans based on close collaboration with dev lead throughout project requirements definition phase.
• Ensured each requirement has a test case and that each requirement is not under or overly tested.
• Ensured QA best practice, managed client expectations at a senior management level in order to meet the objectives.

Environment: Atlys Billing and customer care systems, GSM/GPRS, Rational Tools, Clearquest, Test Director, API, XML, Client/Server, Windows, Mercury automation tools, Extreme Programming environment, transactional computing, eCommerce interfaces, CRM Analytics

Confidential, Denver, CO

Lead Quality Assurance Engineer

• Developed IMA, an application that processes and delivers orders for Local Service Requests in all of Qwest’s 14-state territory in complex compliance with Telecommunications Act 1996
• Lead Test Driven Development & various testing initiative (Functional/Integration, Regression, UAT, etc.).
• Controlled & managed daily test activities through daily iterative --stand-up-- meetings.
• Effectively managed multiple projects and systems analysis of text-to-speech, speech recognition and verification of call flows, call transfers, voice prompts in the IVR/VRU server.
• Created User Acceptance and System Test Plans.

Environment: Rational Tools, GXS AI. Unix,Oracle Database, EDI, XML, Mainframe

Confidential, Colorado Springs, CO

QA Analyst

• Developed and implemented Customer Order Registration System Billing applications.
• Coordinated offshore resources.
• Assigned and managed project resources.

Environment: Cobol, DB2, VSAM, JCL, TSO, ISPF, CICS, FileAID, SAS, MVS

Confidential, San Ramon, CA

Quality Assurance Analyst

• Mentored junior acceptance test team members.
• Provided subject matter expertise in the Enterprise Testing System Organization (ETSO).
• Assisted with plan and implementation of billing systems.
• Wrote test cases and executed system/regression tests.
• Implemented application programs using C language

Environment: Mainframe, Batch, COBOL I/II, CICS, JCL, C, Oracle, HP-UX, MVS, DB2, Unix, SQL*Plus