SUMMARY:

• Senior Technical Project Manager with over 25 years of progressive experience in program/project management, network operations management, business process management, requirements analysis, systems/database design, and development applying both waterfall and agile methodologies.
• Experience with managing all aspects of information technology operations as well as software development initiatives

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Project Manager

• Project Manager leading implementation of Confidential Cognitive Engine in support of our client. Comcast. We are working with Comcast to update their Interactive Troubleshooting Guides used by Customer Service agents to diagnosis customer problems faster, and with higher quality
• Project Manager and Scrum Master providing leadership and technical guidance to the Agile project team.
• Collaborate with client management and other team leaders to manage production operations and enhancement development and related activities.
• Identify, define, and prioritize enhancement requests through intake ceremonies, backlog grooming and sprint planning using CA Agile Central/Rally
• Project Manager and Scrum Master of the team responsible for building and enhancing the cognitive engine for a business process automation effort in support of our client in the cable industry.
• The cognitive engine provides the ability to author rules, symptoms, diagnosis and treatment plans to identify and potentially correct errors with customer equipment. It is one component of a solution that supports the customer service center agents.
• The team is comprised of seven onshore and six offshore resources, including 6 developers, 5 QA Analysts, 1 DevOps engineer and 1 Solutions Architect; all collaborating productively with tools like Rally, Jira, Confluence, Slack, join.me, Skype and WebEx allowing us to jointly participate in all agile ceremonies.

Confidential

Senior Technical Project Manager

• Served as project manager, agile coach or scrum master for multiple teams within the Technology Division overseeing the transition to agile methodologies within those teams and guiding the teams through major transitional efforts undertaken.
• Tasked with building out the network infrastructure in AWS and supporting multiple product development teams’ transition to AWS.
• Supported the PaaS team as the project manager and scrum master as the organization adopted the DevOps culture and the corresponding transition from internally hosted systems to the AWS cloud.
• Lead, managed, and supported all agile ceremonies in support of the PaaS team including, stakeholder meetings, intake processes, backlog grooming, sprint planning, retrospectives and daily SCRUM meetings.
• As JIRA Administrator, generated projects, workflows, and agile boards required to manage the PaaS team efforts.
• Using JIRA and Confluence, developed reporting mechanism to track and report the performance of both the team and individual members for each sprint which provided valuable insights allowing for course correction.
• Coordinated with PaaS team leads and with stakeholders to identify new products that were deployed directly to AWS.
• Coordinated/managed the migration of the UX for the USA Today network from the Gannett Data Center to the AWS Cloud. This entailed the UX migration of approximately 126 instances of the properties of the USA Today Network and allowed for the “right - sizing” of servers to optimize cost savings.
• Managed and tracked the migration of other applications of the Gannett Digital Platform and internal legacy applications from the Gannett data center to the AWS cloud.
• Charged with developing and implementing a big data solution for the USA Today Network
• Supported the Director of Data Solutions with the daily management of the newly formed Data Platform team.
• As JIRA Administrator, generated projects, workflows, and agile boards required to manage the Data Solutions team efforts.
• Implemented agile project management methodology and served as project manager, agile coach and SCRUM master
• Planned, led and managed agile ceremonies including; sprint planning, stakeholder management, project intake and prioritization management, daily SCRUM meetings, retrospectives, backlog grooming, performance tracking.

Confidential

Senior Technical Project Manager

• Served as project manager and scrum master for the Hosting Architecture team. Assisted the Senior Director of the team with daily operations of the team and project manager for large scale initiatives.
• Transitioned and transformed the team from Waterfall to Agile methodology
• Served as Project Manager and eventually Scrum Master
• Managed the project intake process in support of product team requests
• Managed large scale infrastructure projects
• Liaison between product development teams and infrastructure teams
• Participated in troubleshooting activities for network/system outages
• Managed the full project lifecycle process for the requirements analysis, evaluation of alternatives and the implementation of an internal API management solution

Confidential

Program Director

• Division technical operations lead
• Managed a team of Network Engineers and Systems Administrators
• Prepared the annual operating budget and manage operating costs to budget
• Developed and executed cost recovery models for hosting client solutions
• Established and managed vendor relationships including data center(s), hardware, software, and associated maintenance agreements
• Initiated project to comply with the mandate for all systems hosted for federal agencies
• Scheduled on-site IPv6 training for network operations team
• Established a project plan and schedule successfully
• Completed the implementation 2 months ahead of the federal mandate deadline
• Technical Project Manager on BPM installation and implementation
• Led identification, evaluation, and selection of candidate systems
• Managed implementation of initial BPM efforts
• Transitioned project management of active efforts to BPM team
• Established the target architecture
• Identified and documented requirements and solicited bids to potential vendors
• Reviewed and evaluated vendor bid submissions
• Developed plans for both the build out and migration, and implemented the plans.
• The implementation was successful and delivered the following results:
• Established a data center presence within a Tier 4 facility
• Decreased physical machines by more than a factor of 10
• Centralized systems administration activities
• Standardized maintenance improving security and OS patching practices
• Familiarity with multiple system development lifecycle methodologies; waterfall, agile
• Work with stakeholders to identify requirements - eliciting, analyzing, deriving and documenting
• Develop budget, schedule and work breakdown structure
• Manage progress and performance via Earned Value Management
• Define and manage scope via change request processes
• Manage/review development of system design artifacts and development activities
• Establish, develop and maintain solid client relationships - regularly attended client meetings to report project progress and manage client expectation