SUMMARY:

• Confidential is an energetic and accomplished professional with years of experience in the areas of Management and Supervision; Budgeting, Procurement and Planning; Project Management, Training and Installations; and Business Analytics utilizing Systems Development Life Cycles, along with Risk Analysis and Evaluation. He has a proven ability to direct $MM application and equipment projects requiring creation of multiple resources.
• Leverage wide - ranging talents in computer technology and staff leadership, to effectively championed organizational change, mitigate risk, infuse new ideas, and deliver large-company capabilities.
• Outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of C-level executives, staff, and strategic partners.
• Assume complete ownership of all projects, on-budget and with minimal disruption to critical business processes.

TECHNICAL SKILLS:

• $MM Project Management
• Adobe Captivate 6.0
• Agile
• Analysis/Design:
• Needs Assessments
• Business Process Re-Engineering
• User Acceptance Testing
• Bizagi
• BMC Remedy
• Budget Management
• Changescape
• Cisco WebEx
• Clarity
• Communication Management
• Information Technology Service Management (ITSM)
• Implementation/Deployment
• Knowledge Management
• Microsoft Office Communicator 2010
• Microsoft Office Suite 2013
• Microsoft Project 2010
• Microsoft Visio 2010
• Nexus 5.0
• Project Closure
• Resource Management
• Risk Management
• Scope Development and Management
• Sharepoint
• Strategy and Project Planning & Development
• System Development Life Cycle (SDLC)
• Vendor Selection & Management
• Request for Proposal (RFP) and Qualifications (RFQ)
• Adobe 11
• Boardermanager
• GroupWise 8
• GWAVA email spam and virus filtering, and various related services.
• Internet Explorer 9
• Linux
• Microsoft Office 7 / Microsoft Office XP
• Novell Client Properties 2 SP1 for Windows
• Symantec Endpoint Protection 12
• VMWare
• Windows 7 / Windows XP Professional SP3
• ZENworks

PROFESSIONAL EXPERIENCE:

Confidential, Troy, Michigan

Consultant, Implementation Engineer / Technical Project Manager

• Managed MPLS Capacity Upgrades in Banking Centers, Data Centers and Merril Lynch Locations. MPLS Upgrades were from simple Digital upgrades to Ethernet. Often upgrade included that of Routers from Cisco 3845 to Cisco 3945; along with the implementation of VWick Cards. Ethernet Upgrades included the monitoring and right sizing of Call Manager System. Vendors worked with Blackbox, AT&T, Verizon
• Identified Applied Integrated Technologies (AIT) and Configuration Items (CI) that were affected by Change for NetCab Members.
• Managed cross functional, virtual project teams employed Agile, as the standard project management discipline and processes in delivering the right technology solution to the internal business partner on time and within budget.
• Managed Infrastructure Changes submitted to the Network Committee for approvals, authored Network Change Documents (NCD) which are utilize in conjunction to create the Change Record. NCD’s identify the Scope of the Change, Lines of Business (LOB) affected and the process of User Acceptance Testing (UAT). They are broken down into Six Parts:
• Change Template -
• Detailed Description of the Change (Logical/Physical); Location; Devices being Changed (Impacted) and rudimentary information.
• Install Plan - Pre and Post Implementation Test and Steps
• Test Plan - UAT, who is identified and what processes to be tested
• Back Out Plan - Process for Backing Out is identified, if necessary
• Risk Assessment - Impact of Risk Description; Impact of Risk Mitigation
• Business Justification - LOB Sponsor; Need Exception/ Why it needs to move forward; What would happen if not?
• Managed the end-to-end network infrastructure delivery strategy including the collection and translation of business requirements into program and project plans, and technical execution approach for programs and projects.
• Managed several Decommission Projects - removing all technology equipment; phones, PC’s Printers, Edge server technology, working with HP, Cisco, Avaya, Blackbox and Protel.
• Managed several CEWA projects, working with HP, Cisco and Protel
• Managed Linux Server Migrations - eLedger change coordination portion of the FSR SAP Program.
• Managed installation of VoIP, Data Circuits. Toll-Free Numbers; Metropolitan Call Clusters, DiDs, cabling and wiring, worked with Cisco, Avaya and Protel.
• Managed several Build-Outs, Moves and Re-Stacks, conducted analysis of throughput; line usage and capacity assessments working with HP and Cisco.
• Responsible for project set up for Network sponsored projects within the technology systems of record (Nexus, Maximo, etc.).
• Provides input into development of business cases and technology estimates.
• Develops and managed the tasks within the overall work plan.
• Managed financial estimates, forecasting, monitoring, and reporting for network infrastructure deliverables for global programs and projects housed in Sharepoint.
• Responsible for communicating project status across delivery teams, senior leaders, and cross-functional stakeholders.
• Ensured all project health / status metrics (FTE hours, all expenses, schedules, etc.) were accurately accounted for utilizing Clarity and MS Project 2010 as a time management resource tool.
• Utilized BMC Remedy to engaged external vendors, and assign task.

Confidential, Detroit, Michigan

Adjunct Professor / Faculty

Confidential ’s discipline is in the content areas of Technology, Management and Business; at the Undergraduate and Graduate Level. He has facilitated and is certified to instruct over 40 courses.

Confidential, Detroit, Michigan

Consultant, Project Manager

• Used Business Intelligence Software such as Microsoft Visio and Bizagi - Business Process Modeler to flowchart business processes, both existing and future; Adobe Captivate 6.0 for presentations; Microsoft Project 2007 for developing, monitoring and managing the project.
• Created Project Charter and manage scope also warehoused documentation utilizing Blackboard and Pipeline.

Director

• Confidential ’s Responsibilities included: Head IT operations, driving the strategic planning, budgeting, capital procurement, and management of network infrastructure, security policies, procedures, training, and development of applications, Internet, and e-Commerce. He guided a staff of 25 internal and consulting/contractor technical professionals including procedural development and training. Confidential was the first point-of-contact for senior management, all departments, purchasing, and vendors to determine business objectives and align IT objectives to effectively meet goals. He served as the Project Manager for multiple multi-faceted programs across all departments.
• Spearheaded city-wide IT assessment providing recommendations to improve organizational effectiveness resulting in 100% project completion meeting the City’s Information Technology plan.
• Standardized the municipality in the use of Microsoft Office Professional, MS-Project, and MS-SharePoint .
• Successfully managed an annual budget of $5.4M consistently maintaining expenditures within 92-97% of budget.
• Created and completed project implementation plans:
• Several Maintenance Projects - Patch Implementations and Upgrades Ellucian Banner; Oracle; Novell and Windows Operating Systems
• Five-Phased Integrated Enterprise Wide Infrastructure Project
• Phase V - Video Arraignment via District and Circuit Court
• Phase IV - Voice over Internet Protocol (VoIP) utilizing IP Flex - a technology that AT&T utilizes over their Opt-e-man Technology, which gives the touch and feel of Voice over Internet Protocol
• Phase III - Telephony - Siemens HiPath Expressions Voice Mail and Integrated mail system, implementation and convergence of a Voice Mail System with the Groupwise E-mail system
• Phase II - Telephony - Siemens HiPath 3000 phone system utilizing Cisco 3750 Routers and Switches
• Phase I - AT&T OPT-E-MAN is a switched Ethernet service that connects LANs within the same metropolitan area. OPT-E-MAN provides a fully defined service that uses optical transport.
• H ARDWARE / S OFTWARE / A PPLICATIONS P ROJECTS F ACILITATED
• Enterprise and Departmental Projects
• City of Pontiac Initiative - CORE’s Cashiering System and iPayment Revenue Portal in conjunction with Ellucian Banner Finance
• City of Pontiac Initiative - Ellucian Banner Human Resource and Finance Module 8.2
• Confidential Initiative - Ellucian Banner Student Records Convergence Project with English Language Institute
• BS&A Software for permitting, assessment, appraisals and county taxing for County Property Taxes
• District and Circuit Court Initiative - Video Arraignment e-procurement
• Help Desk and Desk Top Support