SUMMARY OF QUALIFICATIONS:

• Trained in ITIL/ITSM Configuration, Incident, Configuration, Problem, Release, and Change Management.
• Experienced in COBIT5, CSC20, ISO27001 and GDPR
• Self - motivated; able to set effective priorities to achieve immediate and long-term goals, ensure smooth workflow and meet operational deadlines.
• Exemplary interpersonal and communications skills, having dealt with a diversity of professionals, organizations, and subordinate staff members.
• Expertise in staffing, training, motivation, and evaluation of personnel to assure adherence to quality service, product specifications, and customer satisfaction in a Network and Operations Command center environment.
• Multidiscipline professional with educational as well as a strong application background encompassing strategic planning, IT governance, project management, security management, information technology and business management and development.

TECHNICAL QUALIFICATIONS:

OPERATING SYSTEMS: MVS/ZOS, MVS/ESA, MVS/XA Windows 2000, Windows NT, Windows 2012, Windows 2016, DGUX, HPUX, Solaris, VMS.

APPLICATIONS:   Microsoft Office, Microsoft Project, Microsoft Front Page, TMS, TSO, SMS, CA7, RACF, CA11, CA1, CA Vault,  X windows, Remedy, NetBackup, EMC, BMC Patrol, Gomez, Nagios, CA Service Desk and Service Now, SolarWinds

Back Office Application: Utilization monitored Via BMC Patrol, Gomez and incidents documented using Service Now and CA Service Desk.

PROGRAMMING LANGUAGES:   COBOL, RPGII, C Shell, Pearl, Crystal Reports

EMPLOYMENT EXPERIENCE:

Confidential, East Lansing, MI

IT Governance Analyst / Project Manager

• Promoted the benefits of IT Governance
• Engaged IT process owners in regularly scheduled IT governance activities
• Oversaw all IT audits and maintained audits in Waterfall or Agile projects depending on complexity
• Assisted internal and external auditors to facilitate audit response and track corrective actions to completion
• Assisted in the performance of annual process maturity/capability assessments
• Assisted in the performance of qualitative and quantitative analysis on IT processes and developed process improvement plans and/or process roadmaps
• Maintained policy and procedure documentation on a regular basis
• Conducted education classes and workshops on the value of IT Governance, the tools being used, and each person’s role in the process.
• Worked with process owners to regularly collect process metrics (KPIs, SLAs) and artifacts that demonstrate process compliance and process improvement, in support of performance management and audit activities
• Supported effective integration between various IT groups by suggesting and driving process improvement through the governance process
• Educated IT process owners on effective methods to document procedures, policies, job aids, training materials, and other documentation based on approved templates and industry best practices
• Mapped COBIT5, CSC20 and IOS27001 controls to each other that allowed Sr. IT Management to adopt the best methodology for the company.
• Maintained familiarity with COBIT5, CSC20 and IOS27001 controls operational models, technologies, and compliance issues

Confidential, Pontiac, MI

GOC Technology Consultant

• Proactively monitor all GE Mainframes to insure 100% availability and compliance to all applicable Service Level Agreements 18 LPAR’s.
• Infrastructure project Operations Contact for Moving 12 GE Mainframe LPAR’s and network routing from Alpharetta Georgia, to Plano Texas.
• Attended and Participated in Change Control Weekly Meetings and approved operational change requests following ITIL Methodology.
• Responded to customer relations problems promptly and appropriately. Took ownership to ensure satisfactory completion of complaint, through engagement of appropriate resources.
• Managed outage calls with customers, subject matter experts while keeping Sr. management informed.
• Maintained client specific documentation On SharePoint and Web pages.
• Participated in Unit Acceptance testing and Disaster Recovery testing

Confidential, Troy, MI                   

Project Manager / Team Lead

• 24 Hour Global Command Center
• Responsibilities included training operations team to monitor and maintain the production environment on both mainframe and client server environments as well as continually updating my skills. 
• Trained staff on back office Accounts Payable, Receivable, Billing, General Ledger applications both online and batch processes.
• Hosted daily operations turnover meetings and also daily reporting to Management.
• Training included Implementing Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Network Services, and Implementing a Microsoft Windows Server 2003 Network Infrastructure Network Hosts and Manage and Maintain a Microsoft Server 2003 Environment at New Horizons Training Center in Troy.
• Project Manager for data center infrastructure installations. 
• Projects included replacing the Xerox 4090 Printers with a Nuvera 120 MX printer. 
• Replaced scanning of Etime and fax images with an outsourced HOV Imaging Solution
• Participated in the disaster recovery testing. 
• Responsibilities included creating computer operations DR procedures, verifying that Net Backup and Mainframe VTSS data is vaulted offsite and that the appropriate documentation and media that was sent to the recovery site was valid and complete.

Confidential

Director of Network Systems

• Liaison for Joint Task Force Zia to New Mexico National Guard and US Border Patrol coordinating Voice and Data Networks to support border building and patrol missions.
• Included strategic planning, capital planning and investment control, workforce planning, policy and standards development, resource management, knowledge management, architecture and infrastructure planning and management, auditing, and information security management.
• Functions commonly performed: Developed and maintained strategic plans; assessed policy needs and developed policies to govern IT activities; provided policy guidance to IT management, staff, and customers
• Talent Acquisition and Staffed IT Positions
• Asset/Procurment Management Responsible for purchasing and maintaining over 100 Cell Phones and 250 Laptop and desktop systems
• Established metrics to measure and evaluate systems performance and total cost of ownership

Confidential, AK

Director of Network Systems

• Responsible for project management and network engineering of mobile communications voice and data networks. 
• This included strategic planning, capital planning and investment control, workforce planning, policy and standards development, resource management, knowledge management, architecture and infrastructure planning and management, auditing, and information security management.
• Functions commonly performed ;Developed and maintained strategic plans; assessed policy needs and developed policies to govern IT activities; provided policy guidance to IT management, staff, and customers
• Defined current and future business environments
• Prepared IT budgets
• Managed IT investment portfolios
• Established metrics to measure and evaluate systems performance and total cost of ownership
• Identifying and addressing IT workforce planning and management issues, such as recruitment, retention, and training
• Conducting audits of IT programs and projects ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of planning and management services.
• Talent Acquisition and Staffing IT Positions.

Confidential, Selfridge ANGB, MI

Communications Systems Supervisor

• Supervised a team of network professionals that categorizes, isolates, and resolves network problems. Performs fault isolation by validating, isolating, and correcting faults, and verifying service restoral with customers.    
• Processed, documented, and coordinated resolution of trouble calls from Workgroup Managers and Functional System Administrators.
• Processed, scheduled and authorized network outages.
• Implemented service restoral plans, coordinated corrective actions, and submitted outage reports in response to unscheduled outages.