SUMMARY:

• Solutions - focused, performance-driven IT Professional with extensive experience managing very complex IT Infrastructure, business communications, and software/hardware projects within cost, schedule, and scope constraints, eager to contribute technical expertise as well as dynamic Program Management, Business Integration and process enhancement towards supporting employer operations. ITILv.3, CSM, CSPO certified
• An experienced Professional Services leader who specializes in program and portfolio management, taking highly complex enterprise level programs with interrelated work streams, and manages them holistically. Joseph has over 20 years of experience with delivering application, infrastructure and consultative solutions to enterprise clients. High-energy, hands-on approach results in entire team engagement and successful outcomes.

PROFESSIONAL EXPERIENCE:

Sr. Program Manager/Scrum Master 

Confidential

• Sr. Program Manager for the Norton datacenter migration to the public cloud.
• Over-all program strategy and goal was to move five Symantec datacenters to the public cloud within 18 months.
• Managed the infrastructure and automation teams through their build out of the networks
• Scrum Master for all Norton business critical applications (125 apps across all DCs)
• Four direct PM/SM reports

Program Manager/Scrum Master

Confidential

• Led cloud automation and EUC programs, inclusive of multiple work streams. Projects included integration and automation software development. Teams were comprised of client participants, Confidential consultants, and partners. Both onshore and offshore.
• Responsibilities included stakeholder relationship management, resource, scope and schedule management, financial stewardship, reporting, risk and escalation management. Ensure standards, guidelines and schedules are adhered to by all team members. Leverage Confidential internal teams to overcome project obstacles and provide additional support as needed.
• Additional responsibilities include providing leadership oversight to critical, high-risk projects, providing guidance and support to assigned Project Managers. Recognized as Subject Matter Expect within the organization.

Program Manager 

Confidential

• Program Manager responsible for the infrastructure portfolio.
• Program projects included Data Center transformation/migration, AS400 (iSeries) uplift/relocation, Windows 7 upgrade and email archiving.
• Responsible for program budgets, resource allocation, governance, process improvements.
• Managed total budget of over 26 million
• Evaluated and forecasted technical resource requirements.
• Cost Savings - Brought project in $12M (20-25%) under budget, delivering 10%+ savings through monitoring of program costs and rapid action on expected vs. actual metrics.
• Reporting - Instituted stringent standards for Project Managers feedback, delivered executive status/risk reporting and orchestrated project team meetings that included all internal/external program members.
• RFP Process - Influential role in bid meetings with vendors and partners, administered vendor relationships ensuring integration and collaboration among sponsors.

Program Manager

Confidential

• Program and Portfolio manager responsible for Loyalty infrastructure portfolio.
• Program projects included Fuel Partner Rewards, Just for U, and Simple Nutrition all of which involved the build of multiple complex Unix & Oracle RAC stacks in the Salt Lake City & Phoenix data centers.
• Manager for 4 direct project manager reports.
• Responsible for 13% companywide profit growth (years 2011,2012)
• Managed total budget of over 15 million
• Evaluated and forecasted technical resource needs.
• Performed detailed risk/issue assessment, tracking, resolution, escalation and closeout to ensure satisfactory program performance and delivery.
• Instilled process disciplines and focus on customer satisfaction and performance quality
• Responsible for deployment of BPPM and Patrol monitoring agents to the two datacenters.
• Project manager for the deployment and implantation of the BMC tools suite into the Safeway environment.

Project Manager

Starbucks

• Project manager responsible for oversight of BMC tools deployment Confidential Starbucks corporate office..
• Projects included Remedy including change, event, problem, knowledge modules. BPPM monitoring, ADDM discovery.
• Manager for 25 direct project resources.

Global Project Manager

Confidential, Brea, CA

• Sr. global manager for the deployment and implantation of the BMC tools suite into the Avery environment.
• Remedy, (modules) Incident Management, Change Management, RKM, SRM,SLM, BPPM, ADDM, BBCA (formally Marimba (CAC)), CMBD, ID Management, BMC Event Manager, BBSA
• Each tool followed the ITIL v3 design process as well as an agile PM methodology.
• Adhered to strict change management procedures during each tool(s) implementations’.
• Conducted UAT sessions with use cases developed by team.
• Responsible for the entire Tools architecture and infrastructure within Avery Dennison including the disaster recovery site.
• Global Project Manager for deployment of 19,000 Bladelogic tuners and repeaters into the Avery Dennison environment.
• Deployed AlarmPoint tool to over 1,000 L2 managers.
• Integrated Sametime chat with Remedy.
• Responsible for deployment of BPPM and Patrol monitoring agents to three datacenters as well as 271 remote locations.
• Identity Management integration with SRM,(service catalog) which allows for customer self service of active directory password resets, new user provisioning as well as 209 application password resets.
• Documented all tools, execution steps,
• Central point of contact for all escalations and mitigation within the tools tower (group)

Sr. Project Manager

Confidential, Dallas, TX

• Engaged as Sr. Infrastructure Project Manager for several large office and data center relocations. Managed eight concurrent datacenter downsizing for customer (IBM) sites in New York, Colorado, Texas and North Carolina. These projects involved procuring and decommissioning hardware (Cisco routers, firewalls, and switches), provisioning new WAN circuits, HVAC, hardware cabinets and ordering new fiber and copper cables.
• ITSM Governance - ITIL Business Service Management Project Lead for the Walmart Stores Inc. Information System Division located in Bentonville, AR.
• Managed development and launch of new products to ensure Field Service organization would be prepared to support when product launched. Directed full lifecycle planning and ownership from inception to obsolescence.
• Participated in building & engaging project teams, conducting project kickoff meetings, ongoing project meetings, reviews as well as establishing, modifying, implementing, and monitoring systems to ensure efficient workflow. Documented shared and applied lessons learned.
• Responsible for key process deliverables including documents for Business Requirement, Technical Specifications, Test Plans, Capacity Planning Best Practices, Standards, Logical and Physical architecture and all the Project Artifacts for various milestones/stage-gates of the projects. Ability to extract and report on data in meaningful way with effective communication to business leaders.

Sr. E-Com Project Manager 

Confidential, Bentonville, AR

• Worked on multiple projects including: e-commerce (ASDA), Hardware asset tracking using RFID, Service Desk, CMDB and Service Catalog deployment and datacenter AS/400 consolidation.
• Planned and co-ordinate the execution project lifecycle processes from pre-inception to Rollout, including Scope Management, Business proposal, Statement of Work, Project Work plan, Work Breakdown Structure and Schedule Management, Resource Capacity Planning, Risks Management, Issues Management, Quality Management, Functional QA/Performance testing, Hardware Capacity Planning, Release Management, onshore/offshore Resource Management, Communications Management, Configuration Management, Change Management, Infrastructure Management, Budget/Financial Management, Vendor Management, and Stakeholder Management.
• PM for the Remedy out of the box implementation. This project was to bring back a widely customized Remedy application to a more manageable, upgradeable product. Overall the project initiation phase last over six months to define the charter and scope as well as budget.
• Perform SLA negotiations. Conduct regular touch point meetings with tech teams, end Users and clients. Have experience in determining and negotiating service level negotiations and agreements with technology teams to ensure timely and adequate support.
• Project lead for Business Service Management program (18 individual projects, all with a focus on ITIL v.3).
• Worked with multi-site and multicultural teams based in the US and India. Possess interpersonal skills with ability to converse, liaise, negotiate and relate with a wide range of personalities from diverse cultural backgrounds.