Senior Project Manager Resume Fairfax, VA - Hire IT People

SUMMARY:

More than 15 years of Operations, Project Management and leadership experience in Telecommunications and Data Centers.
Global experience, working with US, international clients, and multinational companies.
Familiar with project management best practices including PMBOK, SDLC, and Agile.
Ability to translate technical information and make it more easily understood by non - technical audiences
Divisional and Corporate Business Process Improvement and engineering (BPI/BPE). Standard Operating Procedures (SOPs) development experience.
Functional implementation knowledge of ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013, and CMMI ML3, achieving accreditation for firms.

SKILLS:

Proficiency with MS Office, Visio, MS Project, MS SharePoint, Remedy, Siebel, ManageEngine and other Network Management and service desk software.

SELECTED ACCOMPLISHMENTS:

Provided management leadership to several projects.
Created and maintained various project planning documentations such as Project Management Plan, Quality Management Plan, Risk Management Plan, etc.
Led the establishment of a 24x7 NOC in a multinational company utilizing ITIL guidelines. Developed, maintained, and monitored all policies, standards, and procedures.
Redesigned and documented major processes, this included defining, analyzing and documenting as-is processes, and then design and implement to-be.
Led auditing project and successfully passed the SAS 70 Type II audit for adherence to data center operations processes.

SELECTED PROJECTS:

Confidential Client ( Confidential ), Data center design/build project including migration from existing data center to the new one, Deputy Technical Director.
Federal Trade Commission, Mobile Phones Migration, Project Manager. Migrated 900 users from Blackberry to iOS and Android.
Department of Veterans Affairs, Veterans Health Administration, RTLS/RFID Solution, Project Manager
Department of Commerce, U.S. Census Bureau’s Core Datacenter Cabling, Project Manager

PROFESSIONAL EXPERIENCE:

Senior Project Manager

Confidential

Fairfax, VA

Responsibilities:

Oversee corporate Program Management Office (PMO) service delivery and manage projects’ portfolio and performance management for ICS and sister companies.
Conduct monthly project health checks for all projects by collecting and analyzing reports from project managers and department heads and provide dashboard reports to executives.
Improve and maintain corporate processes, procedures and templates and document them in official SOP’s and flow charts. Work closely with Process Owners to ensure documents, forms, processes, and metrics comply with standards.
Provide guidance and training to projects managers on project management methodologies, processes, tools and templates.
Provide proposal support (color reviews, writing management/quality sections) for government RFP responses.
Responsible for conducting internal audits and quality checks to ensure compliance and adherence to standards which include ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013, and CMMI ML3.

Technical/Telecom Project Manager

Confidential

Fairfax, VA

Responsibilities:

Managed a design/build Data Center construction, ICT and IT project. $100M budget.
Managed the life cycle of several Telecom and RFID/RTLS solutions and projects from design to implementation following SDLC process.
Developed technical proposals and research in response to Request for Proposals (RFPs).
Created and maintained various project planning documentations such as Project Management Plan, Quality Management Plan, Risk Management Plan, etc.
Developed and maintained projects schedule using Microsoft Project (MS Project 2013).

NOC Manager

Confidential

Responsibilities:

Led the establishment of Network Operation Center (NOC) for Confidential’s subsidiary, Canar, in Africa based on ITIL standards. Etisalat is a multinational, Dubai-based telecommunications services provider, operating in 18 countries across Asia, the Middle East, and Africa.
Hired and managed team of engineers and technicians responsible for providing Level 1 - 2 support on all telecommunications products and services in addition to supporting Internet Leased Line customers and international carriers in a 24/7 operation.
Developed, maintained, and monitored all policies, standards, and procedures.
Defined, and directed the troubleshooting, Operational Level Agreements (OLA’s) and communication processes to meet SLAs for monitoring, recovery, escalation, and reporting.
Built a reputation for resolving external and internal customer crises and conflicts to all parties' satisfaction.

Data Center Team Lead

Confidential

Beltsville, MD, USA

Responsibilities:

Supported DIGEX (managed web hosting company) customers by monitoring, maintaining and troubleshooting more than 50 00 servers 24 x7x365.
Worked closely with NT and UNIX Technical Operations to resolve technical issues regarding client server issues.
Created Trouble Tickets using Clarify and other tools for validated server issues and escalated to appropriate resolution queues within established SLA and OLA.