SUMMARY:

• Solutions - driven professional with nearly three decades of achievement driving strategic initiatives to streamline operations.
• Highly experienced working within the confines of strict customer requirements.
• Expertise over the entire project life cycle, from planning and execution, to final implementation. Dedicated to continuously seeking to create improvements to current procedures and processes.

AREAS OF STRENGTH AND EXPERTISE:

• Revenue Growth
• Quality Management
• Project Implementation
• Change Management
• Gathering Requirements
• Employee Leadership
• Project Reporting
• Tactical Planning
• Sales Management

PROFESSIONAL EXPERIENCE:

Project Manager

• Site Manager for the northern contingent of the DHS NPPD/NSD contract with oversight and responsibility for day-to-day activities of the National Cybersecurity Protection System providing SOC, NOC, Network/Windows/Linux Engineering, Application Development and Sustainment, Development and Test Environment Lab, and Desktop Support professional services for Sensitive but Unclassified and Top Secret network environments
• Manage a widely diverged, geographically dispersed team of a 200+ persons providing support in a complex enterprise environment
• Perform program reviews of new technologies and systems for identification of requirements and dependencies and work with team to engineer implementation of same
• Perform staff recruiting, communicate job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
• Increased professional services staff by 62% and thereby raising corporate revenue by $20M annually
• Attained 2 Authorization to Operate for the SBU and Top Secret networks
• Increased support services to the customer through the implementation of 24x7 coverage for all technical disciplines
• Implemented ITIL best practices across the program

Senior Manager

• Directed corporate activities of small start-up to maximize growth and profitability, and oversee customer engagements
• Managed operations, ensuring alignment with established goals, objectives, and corporate policies
• Implemented strategic programs to ensure attainment of business plan for increasing growth and profit
• Oversaw all professional services contracts and maintained strong professional relationships with customers
• Ensured the successful completion of project deliverables on-time and in budget
• Developed and implement strategies that lead to new business and increased company revenue $2M annually
• Worked with Sales Departments to identify opportunities and increasing sales pipeline to $7M
• Maintain regular liaison with Sales and Marketing to understand competitive position

Senior Manager

• Managed finance and operations for Federal Civilian Technology Solutions supporting eight federal agencies
• Provided managerial and technical oversight to 13 contracts dispersed throughout the United States having 400+ staff members
• Maintained complete programmatic cognizance and leadership of all aspects of assigned programs, to ensure financial, technical, schedule and customer satisfaction targets are met or exceeded
• Succeeded in achieving defined business objectives with $40M Profit and Loss responsibilities
• Realigned personnel to contract positions, raising profitability from 4% to 37%
• Led payment collection effort of $12.5M in delinquent payments which reduced Days Sales Outstanding (DSO) from above 125 to below 25
• Achieved Capital Maturity Model Integration (CMMI) Level 3 Certification
• Attained value of “Extremely Satisfied” from customer satisfaction surveys from all customers

Deputy Director 

• Managed the enterprise IT Infrastructure for the Office of the Chief Information Officer (OCIO) consisting of Unclassified, Secret, and Top Secret communication infrastructures
• Managed O&M Budget and oversaw vendors relationships within the National Capital Area (NCA), comprising a
• widely divergent, geographically dispersed 7,000+ customer base and a staff of 300+ Federal and Contractor professionals
• Coordinate the operations of the Network Engineering, NOC/SOC, ComSec, Switchboard Operations, Telephone Systems, Video Teleconferencing, and Application Development; Help Desk Support
• Reduced customer support request response time 45%
• Improved customer support request solution queue from 60+ days to average of 10 hours
• Implemented telecommunication standards throughout the National Capital Area and field offices which reduced overall support costs and increasing capabilities

Director

• Managed the CLEC, Network Cabling, and Network Professional Services divisions totaling $20M in annual revenue
• Ensured workforce practices were aligned with established goals, objectives, and corporate policies
• Oversee workforce to include recruiting; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees
• Provide on-going direction and guidance on deployment and maintenance of projects
• Completed the redesign of network infrastructure at Virginia Hospital Center, 6 months ahead of schedule
• Designed and installed new communications infrastructure at the US Naval Academy
• Raised business units profitability by 32% overall over a period of 18 months.

Professional Services Manager

• Developed and provided strategic business and technical direction to Washington, DC business unit
• Maintained direct management and oversight of large and complex business engagements
• Efficiently managed the day to day work of a team of 30 senior IT professionals
• Worked with Sales Department to identify new opportunities and assist with closure of business
• Completed a 2,500 node east-coast wide area network infrastructure, 9 months ahead of schedule, and $1.9 million under budget, while still maintaining corporate revenue goals and profitability
• Led the Confidential Year 2000 remediation

Senior Systems Engineer, Project Leader

• Provided senior technical and managerial oversight to 5 Federal Government customers
• Performed network engineering and design services consolidating infrastructures and reducing overall computing costs
• Designed new 6,000 node nation-wide communications infrastructure for the Internal Revenue Service (IRS),as well as the communication and security infrastructure for the Network Operations Center (NOC)
• Designed and implemented nationwide Video Conferencing Systems for Confidential

Senior Network Engineer

• Provided senior technical leadership of Local Area Network for the Office of Chief Naval Research
• Maintained all systems in compliance with government and IT policies, regulations, and best practices
• Assisted the application developers during installation and configuration of custom designed programs