SUMMARY:

• Hands - on Senior QA Program Consulting/Delivery Manager with 16+ years of extensive System Integration Testing,
• Including 12+years of proven technical/managerial project leadership in systems integration, SDLC Process Implementation, development/testing methodologies, QA/UAT validation/verification, onshore/offshore project/program management and support. 
• Defined and launched leading-edge solutions within Time-to-Market putting emphasis on reducing cost, increasing productivity, PnL and delivery goals.

TECHNICAL SKILLS:

LIFE SCIENCES/Health: PBM, Payor/Payee, Adjudication, Disease management, ICD

OPERATING SYSTEMS: VMware, MS Windows/NT, Sun, HP-UX UNIX, Linux, Mac OS, IBM AS/400

TEST MGMT TOOLS: HP Quality Center, QTP, Performance Center, SOAP UI, REST, Selenium (Java)

ERP/CRM, Project Mgmt: SAP-HR, MM, Seibel, MS Project, Primavera Team Play

DATABASE: MS Access, SQL, Oracle DB2, PeopleSoft, ETL, Business Objects,

PLATFORMS: SaaS, PaaS, XML/UML, Mobility, Continuous Integration (Jenkins, Maven), Cloud (AWS)

SOFTWARE: MS Office, MS Visio, Clear Quest, Clear Case TIBCO RV, JIRA, Confluence

CORE COMPETENCIES:

• QA Transformation - Shift left/Right
• Best practices (Agile testing, RUP)
• Banking/Finance
• Value Proposition
• Onshore/Offshore models
• Life Sciences
• Client Relationship Management
• Managed Test Center/TCOE
• Health Care Insurance
• Test Data Management
• Continuous Integration
• Pre-sales/consulting
• Resource Planning/SLA KPI
• Process Maturity Assessments
• Vendor/Offshore liaison

PROFESSIONAL EXPERIENCE:

AVP Senior QA Program Manager

Responsibilities:

• Heading up multiple accounts worth > $20M (35+onsite) in Health Care (PBM, Payor, Payee) Banking/Finance -Capital Markets. Playing multiple roles- Engagement / Program Manager, Test Manager and Pre-Sales across Business Units.
• Primary responsibility:
• Proactive/Reactive Selling- New business pipeline, RFP/RFI development, Proof of concepts/value adds/solution accelerators
• Thought Leadership - Dev Ops Integration, Shift Left/Right, Digital Mobility, Automation best practices
• Delivery Management - Showcase earned value, metrics measurements/KPI, YoY efficiency cost savings
• Driven projects from concept to deployment via integrated teams to deliver technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance
• Experience managing Agile- Scrum rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality.
• Hands-on project management experience: planning, scheduling, project communication, issue resolution, change management, and risk management
• Managing/tracking team velocity, financials, and other KPIs in relation to the plan and published progress reports
• Managed escalations, delivery impediments, risks, issues, and changes tied to the product development initiative
• Facilitated technical acumen to provide alternatives, ask probing questions, support team in technical issue resolution
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
• Ability to effectively communicate across third parties and technical, business product managers and C-level executives
• Providing thought leadership, direction to QA teams across projects/programs implementing different test design/execution techniques (Equivalence partitioning, OATS, A/B, boundary value) in areas
• Implementing Continuous integration solutions using Jenkins tool integration trigger using Selenium/Java
• Improve processes generating cost savings of over $0.35M via efficiencies through Automation using APPIUM open source mobile testing.
• Driving best practices/automation/ proof of concepts COTS/open source tools selection for testing, technical reviews with suggestive improvements to Dev/Business teams from QA, UAT viewpoint.
• Mentored, Staffed COE QA, UAT Shared Services (senior, leads, managers) including performance evaluations.

Senior Manager - Quality Assurance

Software: HP ALM Quality Center, HP Performance Center, Oracle SQL, Gemfire, JMS –Java, SAP-MM

• Spearheaded $10M managed services model/engagement in Retail POS applications –Cargo systems
• Led a 7 member onsite/30 member offshore QA team based in Dallas, Texas and Mumbai, India
• Driven best practices/automation/ proof of concepts COTS/open source tools selection for testing, technical reviews with suggestive improvements to Dev/Business teams from QA, UAT viewpoint.
• Instituted early performance testing (Stress, endurance, scalability, load) related to cargo capacity of airline vessel
• Increased 25% coverage in regression, smoke tests efforts to reduce failures in deployment and build process

Senior QA Engagement Manager/ Client Relationship Manager

Software: HP Quality Center, Performance Center, SQL, Selenium, MS Project, MS Visio, Cloud computing –SaaS

• Managed and grew $10M TCOE accounts (12 onshore, 80+ resources offshore resources)for Banking/Financial, Life Sciences projects and Health care insurance/pharmacy benefit projects.
• Ensuring high client satisfaction score via KPIs/automation, value addition and making process repeatable.
• Spearheading all phases of projects (Business case RFP, PnL Revenue-Onshore/Offshore ratio, SOW, Requirements Management, Test Strategizing/Planning, Test Case Dev/Execution to successful Deployment)
• Oversaw/Coordinated multiple QA projects in TCOE model on a day to day basis and providing direction from Delivery, perspective, and resource allocation.
• Led a security testing team to conduct accurate scans, examine false positives and identify Top 10 vulnerabilities (OWASP) in Web applications via cross site scripting errors, SQL injections, and buffer overflows using IBM Appscan.
• Led regression automation on UI projects using open source tools (Selenium, SOAP UI)
• Implemented automation tools/led efforts in writing smoke tests, regression tests, system integration, back end tests, end-to end testing which resulted in 30% ROI in cost savings and reduction in cycle time.
• Led Functional, Performance testing using AWS cloud across major geographies on different devices (mobile, tablets, PC) multi-platform/multi-browsers
• Stabilized Test environments for new functionality testing, SIT, UAT for successful build deployments.

Quality Assurance Manager /Offshore QA Liaison Ambassador

Software: HP Quality Center, Quick Test, XML, Tibco RV, JIRA, Oracle, FIX Simulator, MS Project, Confluence.

• Gathered Requirements (RTM) and led Test Planning/ Test Development/ Test Execution of Test Plan, Test Strategy, Test Data Management, Test scenarios/cases, Test metrics.
• Performed gap analysis and prioritized testing that resulted in 20% requirements ambiguity resolutions.
• Managed budgets to reduce overheads by 25% through virtualization, personnel planning/training.
• Defined coverage, acceptance criteria, and defect triage/milestone criteria resulting in 35% defect prevention.
• Conducted UAT testing mock sessions with team/customers and earned a 100% customer satisfaction.

Chicago, IL

Quality Assurance Project Manager 

Software: QA Run, QA Load, Oracle SQL,.NET, XML, Java, Tibco RV, FIX, MS Project, Clearcase, Clearquest.

• Played a key role in 30% Risk reduction by identifying Requirements issues early in the SDLC cycle.
• Coordinated/led test efforts by writing test plan/cases, participating in hands on manual/automated testing.
• Orchestrated/led tools selection using best practices for optimum tool usage and 25% cost reduction basis.
• Spearheaded automation efforts using QA Run, QA Load for functional testing, performance testing producing a reduction in 40% test cycle time in regression and 35% improvement in application performance.