SUMMARY:

• Versatile and dedicated management professional with strong background in delivery of customer - centric and revenue generating business solutions.
• Experience managing multitude of teams/resources and projects to deliver under tight deadlines. Ability to align solutions with the business goals to enhance ROI.
• Experienced with business integration and change management initiatives that leverage broad range of frameworks, platforms and technologies. Strong leadership, teaming and communication abilities. Skilled and motivated in forging relationships with customers, strategic partners and service providers to meet the defined objectives.
• Proven track record in “on-time” implementations. Extensive work experience in the telecom industry.

Core competencies include:

• Project Management
• Program / Project Management Office (PMO)
• Software Development Life Cycle (SDLC, Waterfall)
• Business Intelligence (Decision Support & Reporting)
• Risk Management, Compliance and Control Practices
• Quality Management (Planning, Assurance & Control)
• Business Analysis / Requirements Management
• Business Transformation and Change Management
• Business Process Mapping and Reengineering
• Agile/Scrum
• Information Management
• Resource Management

SKILLSTechnical Skills: PMBOK, Waterfall, Agile-Scrum, Kanban, Doors,

Microsoft Suite: Word, Excel, PowerPoint, Access, Project and Viso, Mercury Quality Center, Test Director, QTP, Load Runner, DB2, Oracle, SharePoint2010, Lotus Notes, Crystal Reports, Cognos, JIRA, Oracle, .Net, Web/eMT/Oracle/Toad, BMC Remedy

Other Skills: Process Improvement, Great customer service, fast learner, detail-oriented, highly adaptable to new situations, set priorities, excellent organizational and time management skills, great problem solving skills, and can work well independently or in a group.

JOB EXPERIENCES:

Project Manager 

Falls Church, VA

Responsibilities:

• Project scheduling and timely execution of design/build schedules, including management of schedule adjustments and delays as necessary.
• Maintain and manage all expenditure. Negotiate materials, resources and overall cost of given project.
• Monitor and inspect workmanship, construction materials and installation of details.
• Create and prepare written reports and correspondence for internal use and client interfacing.

Project Manager EL

Reston, VA 

Responsibilities:

• Manage the implementation and deployment of multiple simultaneous projects into  Confidential.com
• Meet and collaborate across multiple teams - business owners, IT developers, testers and analysts to determine business needs and functionalities.
• Review requirements and assess risk/benefits of projects and present project related information to teams and management
• Manage resources and assign/coordinate work and deliverables. Develop project schedule, review project scope and requirements.
• Develop and present presentations, business cases, task plans and schedules of project activities
• Provide project deliverables, Risk log and maintain risks and issues throughout the various projects lifecycles
• Identify, mitigate and resolve any issue related to the project. Quickly and effectively resolve any pre and post launch issues.
• Provide and communicate status to all stakeholders on scope, status, progress, and issues resolution
• Identified opportunities to refine workflow via systems enhancements and process improvements that have helped improve efficiencies across the board (faster time to market, enhanced communication across teams, improved delivery time frames).

Release Manager

Reston, VA

Responsibilities:

• Planning, analyzing and approving the implementation of approved releases in the live environment
• Implementing a collection of one or more changes (known as packaged releases) that includes new and/or changed configuration items, into the live environment.
• Attending Release Meetings and Post Implementation Review Meetings for releases
• Undertaking the impact analysis of all release requirements
• Coordinate the creation of the release calendar
• Ensuring that the release meets business, technical, security and service requirements

Business Analyst 

Herndon, VA

Responsibilities:

• Created business requirements for new internal screen scraping system for the Customer Call Service center
• Analyzed and documented the required data and information
• Prepared accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
• Evaluated the data collected through task analysis, business process, surveys and workshop
• Documented the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client

Business Analyst 

Pentagon City, VA

Responsibilities:

• Created business requirements in support of partner marketing initiatives between MCI and external vendors such as Amex, Airlines.

Project Manager

Vienna, VA

Responsibilities:

• Created business requirements and acted as Project Manager for new online AOL initiative
• Developed project plans specifying goals, strategy, scheduling, and identification of risk, contingency plans and allowance of resources for each phrase of the project
• Monitored project activities and resources to mitigate risk
• Ensured that any project related risks and opportunities were identified and logged and that mitigation and contingency plans are developed and implemented as appropriate
• Assigned duties, responsibilities, and scope of authority to project personnel
• Participated in phase, milestone, and final project reviews
• Coordinated and integrated project activities
• Prepared status reports and kept management, users, and others informed of project status and correlated issues
• Attained through customer satisfaction and acceptance testing, project signoff of completion

Sales Representative 

Reston, VA

Responsibilities:

• Proactively sell  Confidential services via telesales
• Consistently performed above allocated quota