SUMMARY:

• Experienced, goal - focused manager with established performance record in PMO, Marketing Operations, project management, customer relationship management, information technology, consulting and sales.
• Excellent written and verbal communication skills, with exceptional organizational ability, attention to detail, multi-tasking capabilities and systematic approach to problem solving.
• Special expertise in the ability to increase productivity and profitability in the successful management of multiple projects and deadlines within budget and on time delivery.

TECHNICAL SKILLS:

• Microsoft Office
• Microsoft Project
• SharePoint
• CMM Processes
• Systems Development Life Cycle (SDLC)
• Unica Campaign Management
• Test Director
• Lotus Notes
• Salesforce
• Veeva

PROFESSIONAL EXPERIENCE:

Confidential, Mettawa, IL

Sr. Program Manager

• Managed a global digital asset project for the relocation and consolidation of 3 regional vaults
• Worked on the development and management of an enterprise Global Digital Asset Content Management Program in Veeva Systems.
• Provided the project/program management approach in status reporting, issues and risk management, and program documentation working globally with a project team and vendor in Japan, Madrid, and Eastern Europe.

Confidential, Northbrook, IL

Sr. Advisor/Sr. Program / Project Manager/Consultant

• Executed successfully in the 2016 Resolution Center project in the management of project team, timelines, executive presentations, reporting, communications, risks, issues, etc.
• Presented business strategies to automate the business workflow, dashboards, and Reporting capabilities for Executive management
• Implemented large CRM applications (i.e. Salesforce and Pega) and Reporting projects to include several executive dashboards
• Collaborated with 30 cross-functional teams to identify dependencies, risks, issues, change management to produce successful implementations
• Managed several projects with varying levels of complexity with proven ability to interact with senior leaders and consultant
• Partnered with Training to establish user curriculums, syllabi, road shows and training classes for users systems adoption
• Reported program/project status to senior leadership and governance committees
• Developed new process for change management and governance board in SharePoint; improved efficiency 100%
• Trained and mentored other project managers

Confidential, Deerfield, IL

Sr. Project/ Program Manager/Consultant

• Led initiative to develop the creation of a Salesforce.com mobile application for iPhone, iPad, Android devices and training video for 500 Marketing and Sales reps for inventory tracking, increasing data quality and efficiencies in the customer payment processing time
• Managed projects for infrastructure upgrade of middleware and SQL Servers
• Utilized best practices in project management and agile processes, overseeing project teams, multiple vendors and clients to drive results

Confidential, Northbrook, IL

Program/Project Manager/Marketing Lead Consultant/Portfolio Manager/Unica Trainer

• Managed strategic Business Intelligence and Analytic Reporting projects in the Allstate Data Warehouse; provided reporting capabilities to the business sponsors utilizing Agile processes
• Designed and delivered training/education/reporting that strengthened the management of Marketing campaigns in alignment with the Customer Contact Strategy
• Effectively and efficiently managed the operations and Run-the-Business (RTB) budget of $2M for the Marketing PMO
• Leveraged best practices in program management in the creation of new processes (intake of Marketing technology projects and evaluation of projects) that streamlined the standardization of project requests
• Developed and managed monthly reporting of discretionary projects with budget of $15M and $2M Run-the-Business portfolio that drove enhanced decision making for Marketing’s VPs and senior management
• Instituted and launched an improved Reverification security access process for three years successfully ahead of schedule during a period of rapid organizational change
• Facilitated monthly Portfolio Delivery Board (PDB) meetings with Marketing and Technology VPs, directors, etc. and maintained detailed project/program documentation and accounting

Confidential, South Barrington, IL

Project Manager

• Responsible for the management and estimation process of Commercial strategic projects
• Collaborated with clients and supporting resources across business boundaries in the achievement of business objectives and goals
• Participated in the Division’s CMM (Capability Maturity Model) assessment to reach Level 2 certification
• Coordinated group study sessions and curriculum for PMP certification study program

Confidential, Northbrook, IL

Business Analyst/Project Manager

• Collaborated with business sponsors to identify requirements and to develop application designs and specifications; utilized best practices in the SDLC process
• Created functional requirements design documents and timelines for the Siebel Training systems of the Allstate call centers
• Maintained team’s project statuses documentation for Team Leaders and Area Leaders
• Developed an administrative user guide on the CTI Toolbar for training

Confidential, Northbrook, IL

Project Manager

• Managed Strategic Risk Management, Compliance and Speed to Market projects with quality and timely completion; increased client’s satisfaction by utilizing standards and processes that increase speed to market capabilities, lowering costs and promoting quality
• Mentored new employees on project management responsibilities utilizing Method 1 guidelines and system’s development life