SUMMARY:

Highly skilled Business System Analyst (Scrum Master) with experience in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications. Exceptional skills in system analysis and project management, knowledge of data modeling, data mapping, design using UML, and Visio. Have a solid understanding of current industry’s standard methodologies, such as Waterfall and Agile. Manage several large - scale, complex bankcard data migration projects and system integration. Have a thorough understanding, including requirement gathering, analysis and design, testing and implementation. Have a working knowledge of the various programming languages. Strong people and process manager, with the experience in leading and working with virtual teams with various roles.

TECHNICAL SKILLS

• Project Management
• Process Mapping
• Strategic Planning
• System Development /Analysis
• Technical Design and Documentation
• Test/Issue Resolution Management

WORK EXPERIENCE:

Confidential

Scrum Master

• Remove any impediments by fully understanding the issue and finding the right resolution to the issue
• Facilitate all internal and external communication, improved transparency, and ensuring information is accurate
• Assist with prioritization and resolution of software defects
• Build relationship with Product owner and other stake holders to identify and prioritize requirements.
• Translate requirements into user stories and use cases.
• Write test scripts and facilitate UAT testing
• Coach team members on Agile principles and providing general guidance on the methodology
• Continuously learned Agile/Scrum techniques in JIRA 7.2 and shared findings with the team
• Engage with other Scrum Masters to increase my effectiveness of Scrum principles in the organization
• Update Agile tracking systems ( JIRA 7.2) to provide transparency on product and sprint backlogs

Business System Analyst Lead

• Support the Comptroller across the four major areas of Budget Execution/Financial Management, Accounting, Program and Budget, and Acquisition
• Experience in facilitating the test process by using bug tracking tool JIRA .
• Conducts thorough testing of all production issues and resolutions prior to deployment to the production environment.
• Query and Update Momentum database tables using ISQL
• Develop user documentation and provide training to users on various EBAS applications.
• Identify process improvement opportunities, as appropriate
• Mentors less experienced business systems analysts when necessary

System Analyst- Government Contractor

• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Coordinated and facilitated joint application design (JAD) sessions with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR).
• Document business process analysis and detail functional specifications to support business decisions.
• Investigating the feasibility of alternate program design approaches to determine the best balanced solution for the business
• Coordinate business reviews and inspection of requirements and system documentations.

Confidential

Associate Client Advising Director

• Developed and managed the conversion Data Migration project plan for large financial institutions
• Assisted client in documenting current business processes as well as defining system requirements
• Organized and facilitated Data Migration meeting to ensure that requirements were interpreted correctly
• Liaised with Technical Implementation team to define and develop interfaces for both internal and external clients
• Coordinated all aspects of Data Verification: such as, training, migration and data loading, and validation .
• Develop test procedures and cases based on requirements and modify scripts/templates as needed
• Setup and performs demonstrations of automated/data loading for testing
• Analyze test results and provide recommendations and outcome of test.
• Responsible for troubleshooting application and implementation issues by taking ownership of questions, researching architectural or application issues and providing appropriate solutions.
• Coordinate and develop operational First Occurrence test and evaluation plan
• Conducted regular status review meetings with the client and provided timely updates on project milestones to stakeholders.
• Manage and update the data migration project plan using Microsoft Project
• Served as liaison between the client and TSYS in a consulting capacity, offering experience and lessons learned.

Confidential

Sr. Operations Project Analyst

• Worked closely with the lines of business and development teams to identify future enhancements for business processes and systems.
• Coordinated and facilitated joint application design (JAD) sessions with the client stakeholder, users and developers to understand and document the customers/client needs.
• Documented and maintained business process models.
• Write system requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
• Participated in requirements prioritization
• Worked closely with development team to ensure that requirements were accurately translated into working design and test plans/scripts served the customer’s needs.
• Managed all phases of the test cycle (test planning, test case development, test execution, regression and system test) and documented all test results.
• Worked closely with client and vendors on planning and conducting User Acceptance Testing.
• Worked closely with TSYS consultants to determine any changes to our data processing system. Tested and communicated any TSYS code changes that impacted the operation.
• Communicated training needs and helped develop training plans for the use of new systems and processes.
• Maintained and researched all requests concerning application/system issues and reported them to the project stakeholders
• Utilized Mercury Test Director, Minitab and Web Meeting tool for project communication and reporting.
• Documented information and communicated with clients concerning problems and resolutions
• Working knowledge of various dialers and call management systems, including Genesys, Mosaix, Unison Dialer Systems, and Witness 32
• Utilized Microsoft Project for tracking completion of all project deliverables.
• Utilized Six Sigma DMAIC (Define, Measure, Analyze, Improve and Control) methodology to ensure the project progressed on the critical path and met the needs of the client.