SUMMARY:

• Leadership: Proficient, results driven Professional experienced in providing exceptional performance in all facets of Project & Product management, QA process, negotiations, analysis, supervision and client relations.
• Project Management: Exceptional at developing comprehensive formal project plans. Visionary, results - oriented PM who synthesizes business facts, events and concepts to develop realistic, productive plans.
• Administration and Management: Adept in business and management principles. Successful in leading small & large teams - globally, regionally and local.
• Excellent Strategist: Effective in developing business strategies & techniques from concept to completion identifying goal achievement and profitable growth.
• Resourceful and Well-Organized: Skilled in scheduling, task management & project follow through.
• Problem Solver: Responds rapidly and appropriately to changing circumstances. Evaluates problems, makes astute decisions to effect positive change, and then refocus on new priorities.

TECHNICAL SKILLS:

• PMP® ITIL®
• PMO SDLC
• Agile Waterfall
• Microsoft Office
• Microsoft Project Visio
• EPM
• SharePoint
• Lotus Notes Outlook
• OS/2 DOS
• UNIX
• Solaris
• Korn
• Shell Scripting
• SQL SQL*PLUS

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Senior Program Manager/Project Manager

• Program and Project Manager for Confidential .
• Program Manager for Montreal NICE Voice Recording implementation in compliance with Dodd-Frank. Responsible for managing the IPC Trading Services NYC and Montréal Project Managers, Network Engineers and Vendors.
• Project Manager for Mexico NICE Voice Recording implementation in compliance with Dodd-Frank.
• Chaired project stakeholder meetings. Responsible for all project documentation.
• Submitted, represented & tracked all project change tickets on CAB meetings.
• Maintained 2 project document repositories, for IPC and BOAML respectively.

Senior Project Manager/Program Manager

• Project Manager for UCCX - Cisco Unified Contact Center upgrade.
• Project Manager for Call Manager - Cisco Unified Communications Manager upgrade.
• Involved with BOM creation and equipment procurement; this included both production and staging lab equipment. Responsible for shipping from the staging lab to client sites.
• Conducted daily and weekly stakeholder meetings. Published & managed project documentation notably - meeting notes, issue list, project plan, project task lists, implementation checklists and risk registers.
• Maintained the client facing project artifact repository & document version control.

Unilever Account

• NA & LATAM Lead for Riverbed WAN Optimization project. SPOC for client in both regions.
• Liaison between LATAM PMs and the UK Global Project team for the optimization project.
• Supported local BT contract teams in regards to proposals, POs and site status.
• Published site specific statuses reports and distributed supporting documentation.
• Chaired client meetings with NA and LATAM UL management team.
• Responsible for all NA & LATAM escalations and issue resolution.
• M&A PM for UL acquisition of Alberto Culver company.

BT FCE Convergence Internal Project

• MPPM Major Provider Project Manager for Major Service Providers on Confidential / Confidential .
• SPOC for 7 Providers -accountable for the successful migration of the Providers & Client Member Services.
• Responsibilities included Stakeholder management; Supplier management; Risk and Issues evaluation, including management and resolution; Contingency planning and assessment of options.
• Second management role of EPM Escalation Project Manager for Order Managers. This included resolving issues client sites, liason with the clients, daily calls providing statuses to the DC Cluster teams.
• Reported project metrics to the Provider, tracked the BT project teams performance for the transformation of the provider to the BT Network.

Procter & Gamble Account

• Executed Global WAN and LAN Transformation site upgrades.
• Managed projects on all levels of Transformation. This included coordination of P&G SSL, P&G SPOCs, P&G Site Teams, internal BT teams and external 3rd party vendors.
• Project managed Global O&R MPLS BIS project for multiple P&G sites non Transformation .
• Project & Program managed Global Tracker Box implementation projects non Transformation .
• Created & maintained EPM Project Plan, SharePoint project folders, reports, meeting notes and artifacts. Coordinated change requests, NOC monitoring documentation and FDA compliance documentation.

Credit Suisse Account

• Job function included PMO Project & Program Manager.
• Coordinated weekly meetings with stakeholders, generated project documentation including Meeting Notes, Meeting Agendas, Project Plan, Punch Lists & Project Signoff Packages.
• Designed, implemented & maintained weekly PMO reports for Credit Suisse and BT Management.
• Directed contract renewal negotiations between BT & outside Vendors.
• Held an additional role as the team’s SME for the Credit Suisse / BT combined processes.

Senior Project Manager Consultant

• Administered Internal/External Global, Regional and Local LAN & WAN projects as well as M&A projects.
• Oversaw network and application migrations from the old ML Data Center to a new ML Data Center. This involved the preplanning, actual migration, equipment refreshes, BCP interim solutions and equipment and network decommissioning.
• Designed and assimilated the Email project process into the existing PMO Networking process.
• Managed all project Stakeholder communications and project documentation.

Product Manager-Technology Specialist

• Product Manager for AXA Broker / Dealer applications. Researched and reviewed new products and effectively implemented into the Broker / Dealer environment.
• Directed and supervised testers, developers, vendors on application development, customizations and upgrades. Developed a multi-platform test lab and testing procedures for application teams.
• Participated and contributed in IT Communications Task Force, designed to enhance communication within the IT and Business groups.

Senior Project Manager - Consultant

• Managed the Y2K Certification of Mission Critical and High Priority bank applications.
• Identified non-compliant applications/modules, researched and implemented alternate compliant solutions as needed. Directed UAT in testing process and procedures.
• Constructed, prioritized & maintained the bank inventory listing in the PMO Repository. Published daily and weekly reports for the Y2K Steering Committee.

Confidential, New York, NY

QA Manager Consultant

• Worked with the business community to document requirements and create business specs.
• Managed the Manual & UAT test team for the NewView and CAFÉ projects.
• Created & maintained a project database for test results and issues; distributed reports to stakeholders.
• Documented approved change requests and managed the business specs accordingly.