SUMMARY:

• Seasoned IT Project/ Program Manager/ Consultant, with over 20 year experience.
• Expertise in developing and implementing appropriate solutions consistent with business requirements, including: Executive Business Case, Financing, Return on Investment, Competitive bidding/ contracting, SOW, Change Management, RFI/ RFP, documentations/ Specs, SLAs, Profit & Loss, Vendor/ Confidential Management, PMO and Governance. Managed large Program/ Projects in Global IT Infrastructures, Datacenter build/ moves, Network operations, and management, Disaster Recovery, Application Development, and ERP, based on PMBOK, ASAP, SDLC, Agile, ITIL, NOMAN and multiple best practice methodologies.
• Expertise in successfully and creatively managing at all levels and scenarios - working with executives/ leadership, PMs, IT and functional groups, user groups and all key stakeholders.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Project Manager

Responsibilities:

• Responsible for managing IT infrastructure projects for Confidential in a divestiture from the parent company, Confidential - TSA and non-TSA related initiatives - moving to Confidential Datacenter in Boulder, CO.
• Facilitated technology solutions to business problems involving hosting/ solution delivery by Confidential.
• Managed multiple projects, working with technology teams, client managers, and their business units.
• Contracting and managing the vendors. Procuring/ Staging/ Building Virtual and Physical platforms - Windows, Unix, and also Confidential Cloud - IaaS/ PaaS - with appropriate enterprise Information security (Tivoli)/ Network monitoring tools and controls to meet requirements including regulatory (HIPAA) guidelines and change management.
• Managed a team of up to 25 technicians - onshore/ offshore - and vendors. Cutover/ Disaster recovery. Responsible for client-facing relationship management, measurements, and reviews, to proactively address risks, and render best performance, within agreed upon service levels.

Confidential, Alpharetta, GA

Program Manager/ SDM

• Program-managed software development and the maintenance of partnership tax portfolio-related applications for Ernst and Confidential.
• Supported major corporate and private equity clients with a team of over 80 onshore and offshore resources.
• Vendor management of principal vendor in a Confidential setting. Cloud enablement, Hosting, Cutover & Disaster Recovery planning.
• Applied project management methodologies/ strategies to improve project processes and performance, including change management.
• Partnered with clients to understand the business objectives and develop strategies to improve performance and establish service levels.
• Communicated on all levels to build relationships, proactively identify challenges/issues, and ensure customer satisfaction.
• Advised the client on leveraging cost-effectiveness on a new software architecture, and secured the related solution implementation.
• Involved in addendums, profit and loss (P&L), training, and employee retention.

Used: MS SharePoint, Excel, PowerPoint, Project, and Visio, Team Foundation Server (TFS), Remedy, service-oriented architecture (SOA), VMware, Citrix, infrastructure-as-a-service (IaaS), SQL, Windows, UNIX, SAN, .NET, Java, ITIL, SDLC and Agile methodologies.

Confidential, Edison, NJ

Senior Project Manager

• Responsible for project management office (PMO) operations and performance improvement initiatives for Project Century.
• Vendor management of Confidential. Cloud enablement, Hosting, Cutover & Disaster Recovery planning.
• Involved in software development, maintenance, data security and support services for the global BFS/electronic markets for the principal client, Confidential .
• Involved in standardization, coaching/ training, change management and software release management.
• Built strategic partnerships, functioning as a relationship manager.
• Collaborated to create service level agreements (SLAs), and periodically reviewed them with the client to ensure high levels of customer delight.
• Advised the client on emerging, better, cost-effective practices/ solutions, and helped implement them to achieve better efficiency and profits.
• Pursued periodic governance calls/ initiatives to proactively monitor performance, control and strategic/ tactical changes, and P&L, as well as favorable contract reviews.
• Contributed to improving the client’s return on investment, and building additional business for the L&T team of 20 project managers.

Used: MS SharePoint, Excel, PowerPoint, Project, and Visio, Remedy, SOA, TFS, VMware, Citrix, IaaS, AWS, SQL, Oracle, DB2, Windows, UNIX, SAN, .NET, Java, Ab Initio/ETL, ITIL, Cisco VOIP, SDLC and Agile methodologies.

Confidential, Chicago, IL

Senior Project Manager

• Involved in re-platforming of the Mark-To-Market application in the Pinnacle suite from PowerBuilder to .NET, including additional functionalities such as BALMO and LIBOR.
• Built relationships at all levels of management, as well as with stakeholders, resulting in a collaborative decision on a custom in-house software platform solution, architectured and implemented by StaffLogix.
• Managed a team of 10 technical and business analysts - employees and third party vendor management.
• Created business cases, initiation, scoping, team building, scheduling, cost management, risk/ change control, change management, communication plans, and more.
• Managed service delivery, ensuring continued client satisfaction and returning business.

Used: MS Project, Visio, PowerPoint, Excel, and SharePoint, Citrix, SDLC.

Confidential, Glen Ellyn, IL

Director/ Service Delivery Manager & Program/Project Manager

• Involved in technical sales, contracting, requests for information (RFIs)/requests for proposals (RFPs), P&L, negotiating, and vendor management.
• Performed service delivery management, which involved understanding business requirements, communicating to all levels of management, as well as with technicians and end users, and partnering to render appropriate solutions, change management, earning customer satisfaction and returning business.
• Managed up to 6 vendors, providing resources/ services for multiple module implementations.
• Worked with leadership to devise strategies and mechanisms to identify risks, challenges, and business opportunities, and took ownership to provide appropriate solutions.
• Involved in the full life cycle implementation of SAP R/3 modules of SD, MM, FI, PP, and SAP-IS Automotive.
• Involved in scoping, planning (cost, staff, change, risk, and communication), blueprinting, gap analysis, configuration, testing, presentations, status reporting, documentation, go-lives, support, SLAs, and maintenance.
• Managed teams of up to 20 functional/ technical analysts, team leads, and project managers.

Confidential, Deerfield, IL

Senior Project Manager

• Managed a network infrastructure and telecommunication refresh project for Confidential.
• Involved in initiation, scoping, team building, scheduling, cost management, risk/change control, communication planning, and more.
• Developed new closets/additional space for data equipment.
• Coordinated the activities of a team of 15, involving Confidential, Cisco, and the principal vendor, Insight Global.

Used: MS Project, SharePoint, Excel, PowerPoint, and Visio, Remedy, Cisco VOIP, SOA, web apps, SAP GUI, Java/DynPro, VMware, Citrix, Mercury TestDirector, Software-Planner, LiveLink, ARIS tool set, SAP Tutor/Solution Manager, Prince2, ITIL, COBIT, SDLC, ASAP, TFS, and JIRA.

Confidential, Rosemont, IL

Senior Project Manager/ Service Delivery Manager

• Involved in sales, marketing, P&L, installation, and maintenance for data networks and telecommunications infrastructure/ systems for multiple clients and multiple projects.
• Responsible for contracting, RFI/ RFP, vendor management, and service delivery to SLAs.
• Contracted/ managed up to 10 vendors for implementations/ operational services.
• Partnered with clients to strategize and solve business problems.
• Built mechanisms facilitate change management, review/ align performance to take clients into confidence and ensure customer satisfaction.
• Built relationships at all levels, creating a reputation and future business opportunities.
• Involved in several client mergers and acquisitions, and site developments (LAN/ WAN implementations, point-to-point, frame relay, and ATM).
• Responsible for the new data center project for Confidential . ; this involved datacenter build at St. Louis and Tucson, AZ, for disaster recovery and load sharing. Ensure controlled cutover, network security and monitoring.
• Responsible for the delivery of Sprint Managed Services at Ernst & Confidential Application Services in Chicago; this involved 24/7 operations and managing a team of 20 engineers. Server and desktop management.
• Organized and managed offshore support/ helpdesk from Bangalore, India.
• Worked with Novell, Microsoft, Cisco, Avaya, Citrix, HP, Confidential, ITIL, PMI, NOMAN, COBIT, the Sarbanes-Oxley Act (SOX), MS Project, Visio, Excel, and PowerPoint, Remedy, and LiveLink.

Confidential, Elmhurst, IL

Principal Instructor

• Responsible for sales, marketing and offering certification programs including Novell CNE and MCSE.
• Created/ organized training materials (textual and audiovisual) for multiple courses.
• Responsible for stand-up delivery in a classroom setting for an audience of up to 30 students.

Confidential, Elgin, IL

Director of Information Systems

• Worked for a hospital with six satellite locations and 1,000 users.
• Responsible for formulating strategies and leading the reengineering of the network, telecommunication, and systems, and also provided technical support; this included business cases, SLAs, contract/ bidding documents/ specs, RFI/ RFP, and more.
• Supervised more than 30 employees/consultants.
• Responsible for budgeting, planning, and vendor management. Contracted/ managed up to 10 vendors.
• Involved in staff augmentation, education, and training, as well as server, workstation, and systems standardization.
• Built an ATM backbone for the organization.
• . Set up helpdesk with IVR, VOIP, Cisco Call Manager, and Remedy ticketing system.
• Involved in site development, building and replicating two integrated data centers.
• Responsible for email, Internet connectivity, Information security, Single Sign-on, and web hosting.
• Responsible for secure access, including Health Insurance Portability and Accountability Act (HIPAA) security for applications, systems, and communications.
• Involved in interconnecting and networking for all computing platforms; also involved in new site development for mergers, acquisitions, and service consolidation/ relocation.
• Involved in enterprise-wide network security, monitoring and management, and data/ disaster recovery.
• Provided software distribution for workstation building, as well as remote user management and support.
• Responsible for systems and operations (24/7), change management, procedures and documentation.
• Used technologies including Novell, Microsoft, Cisco, Avaya, FORE, Citrix, CarbonCopy, HP3000, HP-UX, RS/6000, AS/400, Confidential, ITIL, PMI, SDLC, TPA, Cerner, Remedy, and MS Project, Visio, Excel, & PowerPoint.

Confidential, Lake Forest, IL

Systems Manager/ Project Manager

• Managed the centralized time-share HP 3000 host systems, running ‘Amisys’ the managed care application, which served client companies across the country.
• Acted as the project manager, responsible for implementing and managing host systems, the network, telecom, connectivity, security, monitoring and control.
• Involved in technical sales and marketing.
• Supervised five technicians.
• Provided management/ leadership for core system selection and new site development for host systems.
• Responsible for budgeting, planning, and vendor negotiations.
• Implemented an ATM backbone.
• Provided frame relay WAN connectivity to client sites, service levels, support structures, and procedures, and standards and procedures for network & systems security, monitoring and management.
• Built the business from two clients to 13 clients in a year.
• Responsible for systems and network documentation, technical and user training, and Helpdesk.
• Used HP3000, AS/400, FORE, Cisco, Nokia, Novell, Amisys, Reflection/Rumba, SDLC, PMI, and MS Project, Excel, and PowerPoint.

Confidential, Northbrook, IL

Project Manager

• Managed a health care company with 22 locations across the country; responsible for enterprise-wide infrastructure reengineering, and related telecommunication projects.
• Managed up to 13 employees/ consultants.
• Responsible for moves, designs/ redesigns of LANs, and contract negotiation of WAN services for new sites.
• Networked several host systems over the frame relay to replace dedicated links.
• Introduced software distribution for workstation imaging.
• Introduced and implemented communication server standards/ services.
• Involved in LAN/WAN and desktop standardization, procedures, and documentation.