SUMMARY:

• IT professional with 16+ years of experience in building high performance teams in IT infra, cloud, automation and IT service delivery/operations 24x7 global support model
• Helping enterprise with IT infrastructure outsourcing, off - shoring and managed services programs
• Professional services & DBA (Oracle and MS SQL) consulting experience in capital market, retail, energy & utilities vertical industries
• Business acumen & executive collaborative with ability to effectively communicate to technical & non-technical audiences at all levels in an organization technology leadership, business operations, CXO, Finance, procurement, vendor management, etc. teams
• Developing &conducting effective presentations on infrastructure roadmap, architecture and strategy
• Build procedural documentation, demonstrating products & solutions and writing customer proposals
• Hands-on experience in building next generation cloud infra platforms with agile CI/CD delivery for Digital, Mobile, Bigdata, Hadoop, AI, fintech, etc.
• Experience professional in building site reliability teams for SaaS, PaaS and IaaS
• Technology project management in IT Infra, Cloud Transition, Datacenter migration, consolidation and modernization projects with complete tracking of cost, task, time, technology & product vendor management
• Focused ITIL V3 professional in SLA management across Incident, Problem & change Management processes
• Ensure effective IT capacity management processes are in place for Infra, Network & datacenter
• Conduct daily, weekly and monthly governance with customer, team & account management teams
• Identify technology, process problems and gaps, develop service improvement initiatives or programs
• Define and implement a cloud infrastructure strategy that provides robust, responsive, and cost-effective public, private and hybrid cloud service offerings on AWS, AZURE & HPE Helion, etc. cloud platforms
• Act as principal liaison with respect to cloud-dependent initiatives across the enterprise to provide guidance and insight on cloud technologies.
• Establish and design IaaS, PaaS & SaaS offerings over hyper converged, containers, infrastructure API’s, etc.
• Build cloud infrastructure automation, IaaC and site reliability engineering capabilities in blue / green deployments and cloud security
• Provide guidance and insight for appropriate evaluation and adoption of cloud technologies
• Design data center network strategy using VXLAN, OTV, P2P links & CISCO 7K designing for hybrid cloud approach

TECHNICAL SKILLS:

Cloud & DevOps: AWS, MS Azure, HP Hellion, Hybrid & OTV, O365, Cloud Foundry, Chef, Puppet, Saltstack, Ansible, Cloud Automation, HP Codar, GoCD, Open Stack, Service Now, IP Soft, HP ALM, Performance Center, Silk, Agile Manager, Rally, JIRA, UFT, QTP, ParaSoft, Selenium, Jenkins, GitHub, SOA, GitHub, Release Management, Dockers Swarm

Infrastructure Tools & Process: ITIL V3, TOGAF 8.0, HP BSM, SiteScope, Diagnostics, NMMi, OMi, Network & Service Automation, Tivoli, Splunk, Dynatrace, Apps Dynamics, Remedy, HPSM, Patrol, CA Wiley, Spectrum, Server, Storage, Database, Web Technologies, ESB, ServiceNow, etc.

Data Center & Network: CISCO, Juniper & AVAYA Data Center Technologies in WAN, LAN, SAN, Nexus, Voice, IDS/IPS, EIGRP, BGP, OSPF, Spine, Leaf, VMAX, OTV, P2P, DMVPN, DMZ, SAN, NAS, EMC, Hitachi, HPE, NetApps, Pure, Druv, ironman, Nutanix,etc

PROFESSIONAL EXPERIENCE:

Confidential,Texas, Austin,TX

Sr. Program Manager

Responsibilities:

• Accountable for completing the discussion with every stakeholders & design the end-to-end project plan for Phase1
• Responsible for managing the entire project budget for end to end implementation.
• Working with right stakeholders to discuss the cost burndown on periodic basis and any deviation from the actual approved cost.
• Finalize the scope for Phase1 with consent with Stakeholders (Project Sponsor)
• Align with client team to go through all the processes and project artifacts need to create as part of deliverables.
• Shared the complete forecast for the team who are currently engaged in Ph1 design
• Complete the installation & configuration for Development & iTest environment.
• Working with client for Phase1 risk & assessment.
• Technical PM responsible for upgrading the Infrastructure as per business need to implement new digital platform to upgrade their security framework
• Implementation of Oracle 11g Product suite (OAM/OIM) as part of Information security platform upgrade for ERCOT
• Lead Project Manager responsible for end-to-end implementation and integrate the major market participants application with new product suit as part of digital security program
• Improve digital security across enterprise IT, business, partners & vendors
• Build a roadmap, product and service vendor selection, cost and timeline mapping
• Communication and collaboration with technical, non-technical, functional team and CXO’s
• Partner with CTO organization to ensure IT program alignment with organization business vision

Note: Information about more programs, professional reference, vertical accounts, and revenue, sale target will be provided on request

Confidential ,Dallas,TX

Sr. Service Delivery Manager

• Infrastructure go to market lead in transformation and transition programs across the north America region
• Grow revenue, expand infra service portfolio and work with key accounts project / program governance and management
• Business development through proactive bids as well as proposals through RFP, RFIs, Presales, RFS & Pricing etc.
• Perform strategic assessment in cloud transition, adoption, automation, orchestration in AWS and Azure cloud platforms
• Interacting & influencing fortune 500 corporations CXO’s on IT strategy and operations excellence to achieve digital transformation
• Develop, implement, and maintain policies, procedures, and associated training plans for service delivery and operations.
• Practice asset management, including maintenance of infra and data center component inventory, life cycle management and related documentation.
• Conduct research and make recommendations to clients on next generations or emerging products, services, protocols and standards
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Negotiate with alliance vendors, outsourcers, and contractors to secure IT infra, tools, automation products and services
• Establish and maintain regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent change management or program activities
• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base
• ITIL process definitions and implementation, automation in service delivery to build reusable service and process components
• Resource management, billing, invoicing, PnL and people management
• Conduct regular in depth service and process audits, employee retention, motivation and training
• Focus on grooming people from L1 to L2, L2 to L3 within select timelines
• Enterprise program manager implement complete Automation solution to optimize IT operations, capacity planning and monitor network security
• Integrate the major application across the network and DMZ zone to connect with Automation tools which includes SAP based application & DCIM
• Implement the automation tools to increase the service performance, optimize IT operation, manage the capacity planning & monitor the network security

Note: Information about more programs, professional reference, vertical accounts, and revenue, sale target will be provided on request

Confidential, Teaneck, NJ

Program Manager - Infrastructure

• Technology Office leader in Infrastructure, DevOps, Cloud and IT advisory consulting practice
• Go-to-Market leader in Infrastructure service industry with revenue of $5-10M+ in worldwide accounts
• Help customers to build enterprise IT strategy, roadmap, architecture, cost saving, advance solutions and implementation programs
• Responsibility includes innovate & design advance solutions offering in infra, devops, tools and cloud in various vertical domains
• Grow revenue, expand practice, onboard new logos by working with vertical, sale & marketing team and key accounts management
• Business development through proactive bids as well as proposals through RFP, RFIs, Presales, RFS & Pricing etc.
• Perform strategic assessment in cloud transition, adoption, automation, orchestration to build IT cloud target operating model
• Interacting & influencing fortune 500 corporations CXO’s on IT strategy, market trends & operations excellence to achieve digital transformation
• FinTech cloud strategy using AWS cloud, DevOps, CI/CD to reduce time to market
• Driving CSI themes implementation and transformation initiatives for customers via alliance partnerships and COE’s
• Drive growth through joint bids involving partners, Interfacing with analysts like Gartner/Forrester
• Leading 50+ associate global team, mentor team on various new technology, customer feedback, action plan and personal skill development
• Conduct customer and Confidential weekly, monthly and quarterly review to ensure service delivery is on track with all SLA, OLA, KPI, SI, etc.
• Enterprise Architect & Tech Program Manager for World’s largest complex FSI system Integration “Lloyds + HBOSS”, this was biggest & largest FIT project ever attempted by IT industry. Confidential received “FST Award” for this SIT program. This program brought 2.0 Billion Pounds Cost saving to Lloyds Banking group
• AMEX Infra modernization VM, database, app and web server, Citrix upgrade and data center migration
• Lead enterprise architect in BFS - fintech hybrid platform programs in Cloud, IoT, BigData, RFID, Apple & Android Payment Platform
• Lead Infrastructure Architect.
• Key team member & automation Strategist of Confidential.

Note: Information about more programs, professional reference, vertical accounts, and revenue, sale target will be provided on request

Confidential, Boston, MA

Sr. Systems Architect

• Designed the process flow for the System Integration Testing
• Handled the market data as prepare the commodity reports for business managers
• Migrated the Deutsche bank application server to SunGard market data servers
• Designed the Release Mechanism and maintaining the source code for IDMS Application
• Analyzed the business requirement along with the team and discuss the same with the clients in case of any issues regarding the request.
• Prepared the service plan to deliver service effectively
• Documenting the functional specification of the enterprise report
• Reported DSR, WSR, Monthly review & escalation metrics
• Supported the Application for the production system using SQL Queries, PL/SQL procedure and function
• Daily Interaction with the application performance team to check the data flow in the downstream system

Confidential

Analyst - Oracle / UNIX

• Worked as a Programmer for one of the in-house assignment on Oracle & MS Platform
• Involved in making ERD and Data Diagram for the system using designer 2000.
• Development and testing of the program units, forms, Reports
• Loading of existing data into tables using SQL*loader, taking the backup of the database using export utility