SUMMARY:

• Senior Technical Project, Program, Portfolio, Change Manager, Scrum Master and Agile Coach.Extremely successful at developing, managing and delivering innovative operationally effective, high impact solutions in complex, fast - paced, local, global, public and private start-ups including Fortune 500 entities.
• Accomplished relationship builder, organizational change, process manager and liaison with business and technology partners.

TECHNICAL SKILLS:

• Program, Portfolio, Project Management, Scrum Master, Agile Coach
• Relationship Management
• Organizational change, transformation and process management
• Agile, SDLC, Waterfall, and ITIL Methodologies
• Stakeholder for on and offshore vendor management
• Leadership, team building, talent development
• MS Project, JIRA, Visio, Microsoft Office

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business and Technical Project Manager

Responsibilities:

• Manage agile development and organizational change for a large call center insourcing project utilizing Salesforce Marketing Cloud. Team consists of on and off shore vendors, developers, business analysts, testers and business partners.
• Managed operational development of new hospital in home medical monitoring solution.
• Introduced and educated organization on Agile methodology.
• Oversaw and responsible for all program medical management application development for a 30 billion-dollar Department of Defense contract prototype for Anthem’s WellPoint Military Care.
• Developed, directed and managed program scope, schedules, issues, risks, team assignments, progress and quality of four disparate work streams of project and scrum teams, vendors and over 50 resources utilizing Waterfall and Agile methodologies. Developed metrics utilizing JIRA for reporting and analysis.
• Introduced, educated, implemented and championed Scrum and Agile methodologies to a Waterfall environment. Actively monitored team’s sprint cycles, backlogs, velocities, reviews and retrospectives.
• Established close working relationship with Business and IT to enable cross team collaboration and communication ensuring work products were developed and delivered on time.
• Created program communications for Senior Executives and stakeholders.

Confidential

Project and Organizational Change Manager

• Assisted new Mayors and organizations in technical and business transitions from outgoing administrations.
• Established and administered portfolio and project management and transformed IT departments into shared services models.
• Created technology policies, SOPs, implemented organizational change management, created and administered schedules, risk/response and communications.

Confidential

Senior Technical Project Manager

• Successfully led and managed a team of 15 resources from seven organizations on a 3.2 million-dollar project for a large gas utility which transformed their business operations.
• Brought in as third project manager for failing, over budget and behind schedule project. Turn around activities included revising and managing scope, schedule, budget, communications, metrics, artifacts and governance practices.
• Became a trusted liaison and mediator between Business, Technology and Senior Executives.
• Worked closely with Business Partners to develop an operationally effective solution by assisting them in honing their vision, scope, requirements and expectations and managing their significant organizational business change and transformation efforts.

Confidential,Chicago,IL

Senior IT Project Manager

• Scrum Master for a 3 million digital asset migration project for the Chicago Tribune onto a Media Server Platform management (DAM). Team developed and populated repository, newsroom assignment workflow and optimization during a divestiture.
• Managed team’s sprint cycles, stand ups, backlogs, velocities, reviews and retrospectives and trained team on Agile principles. Responsible for scope, cost, quality, and schedule.
• Led technical crisis control for the financial of Chicago Tribune, WGN and online divestiture.

Confidential

Senior IT Project Manager, Scrum Master

• Directed global, complex, multimillion dollar variable data marketing project for a large voluntary life and disability insurance company. Solution technically enabled marketing operations workflow.
• Led two global, matrixed, Scrum Teams and one Iterative Team including business analysts, technical and data architects, developers, business process analysts, testers, and business product owners.
• Worked with teams to create requirements, user stories, product backlogs, sprint backlogs. Led Scrum activities. Employed Iterative and Agile Methodologies using Planview Tools.

Confidential,Chicago,IL

Senior Project Manager, Scrum Master, Agile Coach

• Led implementation of large scale, high-profile technology projects for the Confidential.
• Provided oversight and led Scrum Teams who gathered business, technical and meta-data requirements, redesigned process, designed organizational change management, usability, and form development. Teams comprised of cross-functional government staff, consultants, and vendors including project managers, Scrum masters, business analysts, testing, training, organizational change management, web and technical development personnel.

Confidential,TX

Implementation Program Manager, Project and Change Manager

• Project Manager and Operational Lead, technology and business single-point-of-contact for enterprise deployments for shared services outsourcing firm. Managed efforts of cross-functional global business and technical teams through all aspects of SDLC for internal solution delivery. Post-launch managed and monitored uniform solution implementations for over 20 global clients.
• Managed and solely accountable for creating and aligning global operational best practices, efficiency, effectiveness, impacts, risks of business process improvement initiatives.

Confidential,Riverwoods,IL

Strategic and Technical Project Manager

• Responsible for a flagship project of integrating Diners Club International and PULSE Payment Network with Confidential . Managed business and technical teams as well as all operational and technical aspects of payment network integration. Efforts assured acceptance of Discover Card into South America and Canada and Diners Club into United States, streamlined redundant process and decreased costs.

Confidential,Chicago,IL

Relationship Manager

• Client advocate, champion, relationship manager, and technical proxy in a shared services environment for major advertising agencies including Confidential / Arc Worldwide
• Effectively partnered with agencies to create annual budgets, holistic project proposals, high-level project requirements, overarching programs and prioritization of agency portfolios while utilizing strong relationship, organizational and communication skills to articulate user and technology needs. Managed vendors and internal delivery service providers.

Confidential,Libertyville,IL

Project, Program and Portfolio Manager

• Partnered with senior VPs and technical leadership to develop five year strategic and technical roadmap of projects and programs which delivered intended corporate impacts.
• Developed online Credit Companies product vision, aligned business groups, acted as channel manager and shepherded all aspects of bilingual US and Canadian VW and Audi consumer internet sites.
• Served as technology liaison to VW, Audi and Bentley brands for financial services providing needed continuity and point of contact for disparate groups.
• Managed vendors to ensure components were successfully delivered on time and within budget. Within three months 200,000+ customers were bill-pay enabled, and over 600 dealer sites were launched.
• Established Relationship and Portfolio Management Department. Managed and streamlined associated operational process. Eliminated over 100 projects, resulting in substantial savings.