SUMMARY:

• An accomplished individual with 12+ years of client management and project management experience managing software solutions.
• Extensive experience in complete project lifecycle including software delivery, release management, and deployment of solutions.
• Expertise in managing cross functional and geographically distributed teams in technology services of major multi - national companies.

EXPERTISE AREA:

• Project and Client Management
• AGILE-SCRUM Development Process
• Waterfall Development Process
• Release Management
• Business Analysis
• Sales Support and contract creation
• Confidential
• AML-Risk/Compliance
• Off-shore resource co-ordination
• Requirements Gathering

TECHNICAL SKILLS:

Project Management Tools: MS Project, PSA - Projector project management tool, PHP-PPM (Project and Portfolio Management), Excel

Deployment Models: SaaS, On Premise and Cloud based deployments

Technologies: SQL, XML, WSDL, SOAP, ILOG (Business Logic), Putty, WinSCP, TOAD (SQL Client), MS SharePoint, PowerPoint, Visio, Siebel (CRM), PSA (Project Automation), Tracker-Release management tool

Operating Systems: WINDOWS, UNIX, Mainframe

Databases and Tools: ORACLE, BI

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Project Manager

• Managed complex projects from end to end; created project plans and work break down structure.
• Managed project with budgets over $1MM .
• Managed multiple projects concurrently coordinating resources and task assignments in matrix environment.
• Created and maintained project status dashboards and resource planning.
• Managed change controls and created SOW (Statement of Work) estimates.
• Responsible for motivating and mentoring project team to deliver solutions on target and under budget, successfully to the clients.

Confidential, Alpharetta, GA

Project Manager/Lead Business Functional Consultant

• Managed the project from end to end and created project plans and work break down structure.
• Worked on User Interface and System to System (STS) interfaces that utilized XML request and response schema in a web services environment.
• Worked on product that was a B2b Java based web portal framework.
• Utilized HP - Portfolio and Project Management tool to track projects and follow up to ensure projects are on track.
• 5 yrs experience coordinating with off-shore resources
• Managed in a matrix organization, managing developers, QA, and off-shore resources.
• Assigned resources to tasks.
• Managed project timelines and kept track of velocity and burn down.
• Coordinated customer UAT and final deployment to production.
• Managed projects from client with budgets around 500K+ generating revenues of more than 5+ Million.
• Worked with Dodd-Frank and FCRA (Credit Regulatory Act) compliance.
• Worked on User Interface and System to System (STS) interfaces that utilized XML request and response schema in a web services environment

Confidential

• Managed resolution of customer issues and defects in a timely manner.
• Assessed impact of the issue and coordinated research for root cause and resolution.

Confidential

Business Consultant

• Held discovery with the customer to inform about the product.
• Business requirement definition and created process flow and business rules.
• Strategized test plans with QA resources.
• Analyzed customer data to provide metrics on customer solution.

Confidential, Atlanta, GA

Business Analyst III

• Responsibilities involved gathering and analyzing requirements for creating new processes, enhancing existing processes, and ad-hoc projects for credit card and payment processing systems.
• Interacted and communicated with programmers and data architects on the design and implementation of the processes.

Confidential, Marietta, GA

Senior Business Analyst

• Credit Card and Payment Processing - Senior business analyst on the Confidential dedicated team handling requirements gathering, analysis, testing, and issue resolution for user interfaces for the credit evaluation, credit bureau, correspondence, and statement systems.
• Coordinated meetings with the technical team to conduct a walkthrough of the requirements and finalize the time line and work effort for the project.
• Analyzed the existing system and the Japanese system requirements to bridge the gaps and include enhancements to accommodate Japanese standards. Was also involved in the functional site analysis in Tokyo, Japan to understand and gather requirements. Was assigned to mentor a Japanese contractor and interact with offshore developers working on the project.
• Created the required documents according to the company methodology and performed testing of the final solution to ensure it meets client requirements. In addition, worked with the programming team in conducting an analysis walkthrough to ensure the final approach to the recommended solution is valid.

Confidential, Columbus, GA

Project Analyst

• Involved in performing data mapping and verification of converted data.
• Used mainframe tools to find and match conversion data to current system data and create reports for verification using Easytreive.
• Worked in a client support role to support Confidential customer to resolve any system issues in the verification and production environment. Interacted with client in explaining the functionality and addressing problem tickets that were sent in by the client.