EXECUTIVE SUMMARY:

• 15 years of experience in product and project management, service delivery, software development, BI, finance, customer service and providing product lifecycle management (PLM) solutions to multimillion dollar accounts; Adidas, Lululemon, TJX, LE Brands, Nike, Walmart, Target etc.
• Strong financial, marketing and corporate development experience and responsible for a business unit of over 50 million. Strategic planner, highly capable of analyzing the competitive landscape and identifying growth levers.
• Use quantitative modeling to drive informed decisions. Applies 360 degrees view to define strategies for sustainable growth.
• Combines powerful marketing strategies, SWOT with micro and macro - economic trends to assess changes in consumer behavior and devise consumer led growth strategies.
• Articulate and precise communicator, creates influence, inspiration and success across the organization.
• Ethical, and maintains a high degree of confidentiality. Lifelong learner, dedicated to personal and professional development.
• Proven track record of proposing strategic, yet pragmatic business solutions that confirm to enterprise business strategy and business objectives.

TECHNICAL SKILLS:

ERP/Reporting Tools:  Sales Force CRM System & Reporting Oracle Siebel CRM System Oracle Enterprise Manager Jira Ticketing System Integrity Success Factor for Development and Goal Setting

Software Methodologies:  SaaS Cloud Computing Internet of Things Agile methodologies Adobe and Adobe Creative Cloud

Ancillary Software:  MS Office 2000/03/07/10/16 (Word, Excel, PowerPoint, Project, Outlook 97/2000/02/03/07/10/16 , Lync 2010, 2013)

PROFESSIONAL EXPERIENCE:

Principal Engineer/Product Manager

Confidential

• Provides leadership and direction to product management, UX, support and development teams in North America, Europe and Asia
• Introduced continuous improvement cycles in the global customer service operations using Statistical Process Control (SPC), Six Sigma and Lean
• Assist executive leadership to develop product roadmap for PLM business and to enhance customer experience with PTC Confidential, apparel and footwear solution
• Perform environmental scans, conduct SWOT analysis and benchmarking, propose product improvements for maintaining sustainable and profitable positioning
• Define Market Requirements (MRD) - Define future product strategy with sustainable differentiation based on customer needs, competition and market analysis
• Support Sales - support key account sales teams and channel partners.  Work with team to support sales process and drive the overall customer engagement model
• Customer/Market Research – Gather customer feedback to understand key issues/needs and trends in customer base. Conduct market analysis to get broader sense of the market and competitive product use
• Identify product risks, root cause analysis of crisis situations, and devise mitigation and contingency action plans
• Work with internal and external stakeholders and cross functional teams (R&D, QA, release management, cloud services) to ensure product strategy and vision is on target
• Align organizational activities and operating system with the strategic direction and positioning of the company
• Identify global economic trends and devise strategies to minimize the effect on business
• Ensure operating activities are aligned with the corporate vision
• Identify revenue opportunities with existing accounts
• Project management of Confidential accounts to support their PLM needs; Walmart, Adidas, Nike, IKEA, Target…
• Resource management within the strategy organization
• Guide enterprise customers to ensure maximum success with PTC products and services

Senior Engineer/Product Manager

Confidential

• Global team leader, managed a team of 12 enterprise system analysts supporting North American, European and Asia Pacific customers
• Prioritize functional backlogs, user stories, and product enhancements
• Mentor, train, recruit, delegate tasks, set priorities, and manage escalations
• Documentation and ongoing process improvement - Authoring and supervising of critical ISO process materials and training documentation
• Analysis of customer requirements and feasibility studies for developing product roadmap
• Assess project, account health and account management throughout the entire software lifecycle of product implementation and upgrade to ensure customer success
• Foster close relationship with strategic accounts to improve customer satisfaction
• Assessed customer accounts to determine if corporate escalation is warranted. Manage and initiate projects to meet identified need; define scope, identify key resources and stake holders to execute the action plan in order to meet critical deadlines. Conduct RCA (Root Cause Analysis) to document Lesson Learned and opportunities to improve processes before project closure
• Presentations to senior executives to provide insight into the current state of the customer relationship
• Point of escalation for strategic customers for unresolved issues, whilst setting expectations of service level agreements as appropriate. Providing direction to the delivery managers on requirements and action plan to resolve crisis situations
• Lead KCS project, coached & trained member of different organizations to adopt KCS (Knowledge Centric Support)
• Customer engagements in Europe and North America

Technical Engineer

Confidential

• Assisted field staff, Confidential, footwear and apparel customers with the installation, configuration, and tuning of Windchill PLM and FlexPLM systems
• Provided assistance with Oracle, Web servers and JAVA application on UNIX and Windows platforms
• Created network configurations, duplicate issues and troubleshoot technical problems related to Oracle, Windchill PLM, FlexPLM, Webservers, JSPs, and the JAVA runtime environment.
• Integrated maintenance releases, bug fixes, and enhancements into existing PLM environments
• Assisted and participated in the user acceptance testing sessions
• Provided software training to PLM users
• Assisted in the creation and implementation of technical training and documentation
• Assisted in the creation of technical specifications and software requirements that adhere to PLM business and user needs
• Analyzed product enhancements and improvements
• Provided application support to business administrators/clients
• Provided weekend and after hour technical support
• Worked 24/7 with customers to help with their Product upgrades
• Quality control and testing of product releases

Software Developer

Confidential

• Developed detail design specifications and test plans that included functional requirements, object-relational mapping and user interface designs for new product features and enhancements
• Developed and maintained web-based energy trading applications
• Developed applications using Java, ASP, ColdFusion, SQL, T-SQL, Stored Procedures, HTML, DHTML, XML, XSLT, CSS, JavaScript, Microsoft SQL Server 2000, SQL Profiler, SQL Analyzer, IIS, and Araxis Merge v6.5
• Created, maintained and tuned SQL stored procedures
• Developed expertise in relation to data integration, web services and database optimization
• Collaborate with internal and external stakeholders to understand product requirements, and convert into software applications