SUMMARY:

• Dynamic IT professional with more than eight years of extensive hands - on-experience in planning, development, testing, implementation and management of medium to large complex IT projects for a variety of business functionalities.
• Demonstrate strong business acumen in initiating alignment of end-user requirements with application framework design and implementation to provide efficient solutions, articulate plans of action, and ensure project objectives are met within allotted budget, scope, and timeframe. Capable of supervising multi-disciplinary teams in the development of plans, objectives, policies, roadmaps, and procedures for project completion.
• Highly strategic leader with track record of success forging client partnerships, exceeding expectations of internal and external stakeholders, and taking end-to-end ownership for formulating strategies, driving decisions, and maximizing productivity of development team.
• Strong attention to detail, highly organized and able to thrive in a busy, deadline driven environment.
• Well-versed in facilitating collaborative work across functions using keen attention to detail and strong interpersonal communication, analytical, and problem solving skills. Proficient in using a wide array of productivity tools and project management software such as MS Project, Primavera, SharePoint, Remedy Ticketing System, IBM Rational Team Concert, Jira, Visio, iCIMS Application Tracking Software and Microsoft Office.

EXPERTISE AREA:

• Software Engineering - IT Leadership - Project Management
• Software Development Lifecycle
• Needs Assessment
• Process Analysis
• Project Release/Planning
• Agile Software Development
• Waterfall Software Development
• Project Status Reporting
• Cross-Team Supervision/Collaboration
• Team Building & Mentoring
• Business & IT Planning
• Corporate Liaison
• Risk Management
• Requirements Analysis
• Testing/QA/Rollout/Support
• Vendor Management

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, VA

Senior Project Manager

• Provided management and leadership to 30 full-time employees concerning all aspects of employment, to include: mentoring, employee development and counseling, employee orientation, contractual training compliance, onboarding, annual reviews, and timesheet approval.
• Performed full-cycle recruiting: sourced, interviewed, negotiated, offered letters and closed candidates for contractual assignments.
• Delivered elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions, and comprehensive follow-up with several business and system owners to ensure that requirements are properly elicited, documented, and managed.
• Facilitated the evaluation, goal setting, project planning, and identifying and securing of appropriate resources, along with the delegation of work, management of milestones, analysis of information, and development and presentation of recommendations to the client.
• Successfully established and maintained mutually beneficial client relationships, and resolved client concerns and inquiries in a timely manner.
• Proactively managed and mitigated risks, and systematically resolved or escalated issues in a timely manner.
• Evaluated performance of subcontractors and staff in terms of actual and planned task schedules and resource requirements for efficiency and quality assurance.
• Initiated and managed vendor relationships and resolved issues.
• Developed improvements to team processes and procedures through change management initiatives.
• Successfully transition the project from the Project Management Accountability System (PMAS) to the Veteran-focused Integration Process (VIP).
• Recognized for participating in the appraisal process for achieving CMMI Level 2 accreditation for ProSphere Tek.
• Acquiring follow-on business associated with assigned projects and for supporting new business development by assisting with major proposals efforts.
• Tracked performance metrics through the lifecycle of the contract to ensure compliance with completeness, cost, availability, reliability, responsiveness, usability and customer satisfaction.
• Successfully managed multiple priorities in a fast-paced environment with multiple concurrent work streams based on Agile Methodology for a high-profile project.
• Defined and managed a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for agile project management.

Confidential, Alexandria, VA

Senior Project Manager

• Provided management and leadership over large-scale, top priority and complex technology initiative, managed budget of $21M and cross-functional team of 70 team members that consisted of technical leads, scrum masters, developers, business analysts, requirements analysts, testers, release manager, configuration management, and application support analysts.
• Defined job descriptions to fill project resource needs, conducted phone screens and in-person interviews, selected candidates and integrated new hires into teams and processes.
• Attended Job/Career Fairs, identify potential candidates and provide directions for applying to open positions.
• Conducted vendor management that consisted of invoice review/approval, quarterly performance review, nurtured ongoing relationships with vendors to minimize issues, monitored all aspects of vendor work and ensured that contract deadlines were met, resolved vendor disputes in a timely and professional manner, coordinated vendors and resolved issues, and monitored budget.
• Leveraged enterprise SharePoint solutions to address operational challenges such as knowledge management, records management, project management, and process centralization.
• Utilized Agile methodology to ensure all tasks were completed on time and releases were deployed on schedule and within allotted budget.
• Met with business analysts, stakeholders and project sponsor to determine business needs and functionalities desired for new or revised system modules.
• Provided leadership throughout the requirements definition, design, development, testing, (system testing, software quality assurance, user acceptance testing and performance testing) and deployment phases of the project throughout the Software Development Lifecycle.
• Spearheaded User Acceptance Testing to verify fulfillment of requirements and resolving any ensuing defects.
• Managed and coordinated technical and administrative staff by assigning, scheduling, prioritizing, coordinating and facilitating multiple tasks.
• Tracked all IT production changes and reported on completion rate, success rate, resources required, and production outages.
• Recognized for valuable contributions for on-time completion of the project through regular updates and presentation of project status to both client and executive leadership.
• Successfully identified and implemented process improvements to enhance the quality of service and product delivered.
• Produced detailed timeline for each application release and implemented effective project control by monitoring the progress of the software release.
• Collaborated with the teams across the customer organization to improve processes, results, and customer experience.
• Demonstrated experience in creating, updating and maintaining a detailed project schedule.

Confidential, Falls Church, VA

Senior Project Manager/Scrum Master

• Promoted to Project Manager Team Lead supervising 15 Project Managers; responsibilities included, but not limited to: employee development and counseling, employee orientation, onboarding, annual reviews, bonuses, internal/external conflict resolution, timesheet/vacation approval and arranged on-going Project Management training for new and seasonal Project Managers.
• Provided management and leadership to 10 full-time team members on the Military Health System (MHS) Management Analysis and Reporting Tool project.
• Reviewed subcontractors invoice for approval.
• Interviewed candidates, provided salary data, negotiated salaries, and provided offer letters to selected candidates.
• Acknowledged for cultivating harmonious working relationships with business partners, technical and management teams to maximize productivity and customer service delivery.
• Improved customer satisfaction by enhancing communications relative to planned and unplanned system outages, reducing the number of open help desk tickets, and quickly resolving production defects.
• Utilized Remedy Ticketing System and Change Management applications to support change function.
• Defined and developed initiatives for continuous business process improvements and monitoring, managed the team in making business decisions relating to system implementation, modification and maintenance; and developed and updated business process documentation for testing and training management.
• Provided positive and effective direction to project team members, and integrated activities with other business and IT departments to ensure successful implementation and support of project efforts.
• Provided effective written and oral correspondence to engage with DHA senior leadership to proactively present contract status, resource allocation, risks\issues, and technical challenges.
• Managed project delivery based on Agile methodology ceremonies including product/sprint backlog management, release/sprint planning, daily stand-up meetings, sprint reviews/demos and retrospectives.
• Participated in process improvement initiatives to implement best practices for Agile Project Management.
• Aided in the implementation and facilitation of the use of agile tools, guidelines and metrics in order to achieve a standardized approach to agile team project execution.
• Supported the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.
• Fostered and maintained a positive rapport and good relationship with business partners, stakeholders and project sponsor to ensure processes are integrated to support customer service level agreements.
• Delivered key contributions to the formulation of policies and client recommendations, as well as the execution of decisions related to the project lifecycle using Project Management Body of Knowledge (PMBOK®) as the primary guiding standard in the performance of project management activities.

Confidential, Falls Church, VA

Senior Project Manager

• Led the planning of application development and testing activities throughout the various Confidential (DHIMS) mandated processes, policies, and procedures.
• Managed multiple projects simultaneously to include project status, milestones, achievements and budgetary standing for the entire project lifecycle.
• Defined project scope and schedule while focusing on regular and timely delivery of value; organized and led project status and working meetings; prepared and distributed progress reports; managed risks and issues; corrected deviations from plans and performed delivery planning for assigned projects.
• Effectively led technical professionals on a cross-functional team, staff assignments, performance management, deliverables, customer relations and deployment activities.
• Developed and prepared project status briefings for presentation to stakeholders and executive leadership.
• Effectively developed recommendations, formulated alternatives, and implemented corrective actions as necessary based on evaluation of project objectives and ensured execution of quality deliverables within established schedules.
• Engaged stakeholders in projects, providing transparent status and feedback opportunities.
• Collaborated daily with business partners, stakeholders and project sponsor to define business needs and functional requirements.
• Ensured each team member was fully engaged in the project and making a meaningful contribution; and encouraged a sustainable working pace in order to achieve the highest quality of work.
• Ensured the organization and processes remained aligned with customer policies and internal directives.
• Used standard project performance metrics to assess and evaluate the program.