SUMMARY:

• He is a strategic IT professional with excellent interpersonal skills, who builds and maintains strong alliances and motivates cross - functional teams of technical experts, and drives projects to successful completion.
• I have a solid business background and apply project management and business analysis discipline in managing in-house as well as offshore resources and projects.
• Project and business relationship management experience with proven organizational, communication and change management skills.
• Outstanding leadership abilities; able to communicate and direct all phases of development while managing, motivating and leading multiple project teams.
• Consistently employs an energized, can-do, roll-up-your sleeve team-based management style.
• Certified Scrum Master (CSM) with experience running multiple Scrum teams both co-located and geographically distributed.
• Experience in facilitation of organizational meetings, Team-Stand-ups, Retrospectives and maintaining customer relationships between diverse cross-functional workforce with multiple internal and external teams (both stateside and abroad).
• An Agile Coach / dedicated change leader who has led successful transitions from a Waterfall to an Iterative Agile approach, I have gained a unique perspective that allows me to take my hands on experiences with scrum teams and innovate ways to help teams reach self-organization and bridge the gaps within the organizational levels.
• I'm about bringing people together, collocated or dispersed, and leveraging their collective skills to meet diverse business demands and delivering innovative / cutting-edge solutions.
• A talented coach, mentor and leader who inspires confidence and trust while leading teams to expand their professional development goals.
• An accomplished, skilled / driven information technology professional, with broad-based expertise in numerous business domains, budget management, business / systems analysis, project management and solution development.
• Possess strong business (intelligence, efficiency, productivity & cost reduction) expertise, solid work ethics, solid (strategic, analytical & critical) thinking, solid (product / project management, business analysis, system analysis, software design / development / testing, organizational & communication) skills, talents for problem solving, issue resolution & time management.
• Accomplished professional consultant with over 20 years of outstanding experience innovating, designing, developing, implementing, and directing cost-effective, high-performance technology solutions.
• As a seasoned veteran who is well-versed in the business side as well as the technical aspect of the IT industry, he understands the intricate complexities of delivering solutions that can satisfy both demanding business needs and elaborate technical requirements.
• Results driven IT professional with expertise envisioning, leading and actively contributing to technology-based, multimillion dollar revenue and growth initiatives grounded solidly on economic and business value.
• History of delivering increases in corporate value, revenue and profitability through expertise in project management, visionary solution development, customized technology introduction, product positioning and ability to bring revolutionary ideas to successful, profitable fruition.
• An IT Professional who is passionate about helping businesses become more efficient, effective and nimble by innovating solutions that enable the business and end users to become more productive.
• Joel is a dynamic communicator with solid interpersonal skills capable of establishing and maintaining key business relationships to drive organizational growth.
• Experience includes consulting/working in companies of various sizes from conceptual startups to organizations with multi-billion dollar revenue streams.
• Joel has proven throughout his career that his innovative thinking, resourcefulness, superior analytical / problem-solving skills, proactive “Can Do” enthusiasm and passion makes him an invaluable asset to any organization looking to improve their processes, efficiency and effectiveness.
• I consider myself a visionary with the ability to establish rapport and facilitate highly collaborative sessions with diverse groups ranging from developers to senior leadership.
• Excels in fast-paced environments using cutting-edge technologies while exceeding business expectations

TECHNICAL SKILLS:

Analysis: Requirement Analysis, Data Flow Analysis, Dynamic Program Analysis and Static Code Analysis

Practices: Waterfall, Agile, XP, Scrum, Lean, TDD, FDD, BDD and Unit Testing

Project Management: Clarity, Planview, MS-Project, JIRA

Requirement Mgmt.: Team Foundation Server (MS-TFS), JIRA, PlanView, FogBugz, EasyVista, DOORS

Modeling: Unified Modeling Language (UML), Data Modeling, Activity Modeling and Flowcharting

Prototyping Tools: Balsamic, Axure, Mockflow and Hot Gloo

Languages: C#, T-SQL, RegEx, LINQ, CSS, JavaScript, Java, J2EE, SQLJ, Visual Basic, VBA, HTML & XML

Technologies: ASP.Net, ASP.Net MVC, Entity Framework, jQuery

Scripts: JavaScript, VB-Script, UNIX Shell Scripting, MS-DOS Batch Scripting

Database: SQL Server, Oracle, MySQL, MS-Access, Triggers, Stored Procedures

IDEs: Visual Studio, Eclipse, Cold Fusion, VB6, SQL-Server Management Studio and SQL-Developer

Applications: Project, Visio, Access, Excel, PowerPoint, Word, Oracle-Agile PLM, SAP, SAP-BW

Web technologies: AJAX, XML, JSON, XSLT, XPATH, HTML, and CSS

Source Control: Team Foundation Server (MS-TFS), SharePoint, Subversion, Visual Source Safe (VSS), ClearCase

Directory Services: LDAP, Active Directory (AD)

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Leader

• An effective/dynamic leader with innate ability to cultivate engagement and motivate high performance within team members
• Provide strong mentoring/coaching skills while encouraging members to continually advance their individual development
• Responsible for multiple lines of business / solutions for U.S. and Canada markets
• Strong entrepreneurial spirit and vast experience managing teams/projects in a custom software environment
• Drive Agile Transformation effort which included backlog management, development operations and quality assurance practices which resulted in significant efficiency increases and improved transparency / collaboration across multiple divisions
• Coach Business and Technology teams; Scrum Masters, Business Analysts, Managers and Executives on Agile principles/processes/values to promote continuous improvement in practices / artifacts and velocity.
• Conduct daily stand-ups in two-week Iterations, facilitated sprint reviews, retrospectives, and sprint planning.
• Mentor scrum masters, product owners and individual team members to help improve their skill and understand/adapt to the agile process
• Continually work with the development team to determine level of effort estimates (story points) and works with the team to deliver the items in the backlog at the end of each sprint/iteration/release.
• Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, product visioning, technical debt reduction and backlog-management resulting in an established team velocity improvement.
• Vastly improved development practices, including introduction of coding standards, XP development processes and project management system
• Lead strategic Release Planning and tactical Iteration Planning sessions.
• Train team members on the best practices related to documenting user story acceptance criteria using Gherkin notation
• Establish and support communities of practices to promote organizational understanding of Agile roles and to help individuals develop into them.
• Communicate and presented sprint updates to stakeholders and program managers.
• Actively work on the backlog to prioritize work based on business value and handling of the tasks by the team.
• Gather requirements, write user stories and coach team members on how to effectively write INVESTable user stories along with Given-When-Then (GWT) acceptance criteria.
• Collaborate with IT Leadership Team members, project managers, and business stakeholders to ensure backlogs are continually prioritized/groomed in order to deliver core business-IT capabilities on-time and on-budget
• Responsible for the management of the entire product lifecycle; the product management main focus on driving new product development and expanding into additional business opportunities
• Lead demos and professional meetings with stakeholders and functionality consumers
• Sets direction for program directly related to corporate policies and important business operations to meet strategic goals.
• Managing all aspects of projects including management of client relationships and interactions at all levels, assigns resources, communicates expectations to core team members and creates/tracks/adjusts the program schedule.
• Coordination with Product Owner / stakeholders to facilitate demos and user acceptance testing
• Work closely with the Product and Development teams striving on continuous improvement
• Work with Scrum Master and Product Owner on story board for each sprint/iteration/release.
• Consistently monitoring and reporting on progress of the project to all stakeholders by providing reports on progress, problems, and solutions.
• Based on analytics, I’ll use our Custom Content Management System (CMS) we’re able to make adjustments to the loan application journey for U.S. and Canadian Loan Products
• Embraces change, ability to deal with ambiguity effectively.
• Manage end-to-end project processes/activities to ensure optimal delivery while maintaining a highly engaged, energized, and efficient/effective team
• Manage multiple, concurrent projects for multiple solutions with various departments
• Effective communicator to both technical and non-technical team members and skilled at making high-pressure decisions
• Continuously learn about clients, target market segments, and data analytics regarding business / technology trends, and effectively communicate/share information with colleagues
• Constantly improve/execute upon strategic product development/delivery by identifying and quickly remove roadblocks in order to keep processes running smoothly
• Actively participate in and support organizational development and process improvement initiatives
• Responsible for requirements gathering, business analysis, gap analysis, configuration, testing, rollout, data conversion, and post implementation support
• Supported Teller AND Collections solutions for U.S. and Canadian Brick and Mortar (B&M) locations
• Perform any modeling of business processes, application flows, navigational flows and solution architecture
• Partner with Risk Modeling Statisticians to ensure the lending solutions implemented the risk models correctly
• Actively monitor exception logs or emails identifying issues affecting customers and perform any necessary replication of issues in order to validate issues and identify steps to reproduce
• Actively troubleshoot issues by performing data / code analysis in order to provide additional documentation to bugs
• Created User Stories & Bugs in MS-TFS & EasyVista
• Actively communicate status of issues to all affected parties, business units and call center

Confidential, Lisle, IL

Agile Coach

• Mentored teams, team members, leading them to be self-directed with strong accountability, decision making, conflict resolution / transparency and mentored developers on agile software development / XP principles & practices.
• Lead the execution of strategic initiatives aimed at improving Time-To-Market (TTM) through a transition from a formalized waterfall approach to developing solutions to that of an agile approach to developing solutions.
• Improved partnerships between IT teams and the business through improved collaboration / communication.
• Mentor with Product Owners and Technical lead to coordinate release dates / project deadlines and coordinated activities to build a winning team and evolve the Agile/Scrum principles/methodologies within the organization
• Improved the quality of software solutions through practices such as Behavior Driven Development (BDD) Test Driven Development (TDD), Continuous Integration (CI) / Deployment (CD) and Automated Testing.
• Implemented Agile Methodology and facilitated “Daily Stand-up / Blocker” meeting to discuss work stream progress, report/track issues, and assign outstanding issues to Leadership team for resolution.
• Facilitation of Agile ceremonies/rituals; release/sprint planning, technical workshops, backlog grooming/refinement sessions, story workshops, estimation / tasking sessions, daily stand-ups, removed road blocks, sprint reviews/retrospectives
• Facilitate discussions among Product Owners, Quality Assurance and Software Development focus groups working on fine-tuning of multiple IT products.
• Managed multiple scrum teams involving daily planning activities and project task execution.
• Track dependencies, assisted as needed to help remove impediments, remove blockers & distractions that prevent work from moving forward and interfere with the ability of the team to deliver on the Sprint goal.
• Anticipates issues and develops preventive measures.
• Ensure transparency and maximum accountability from Product Owners, by establishing open lines of communication between IT and business units.
• Worked closely with Dev Team to track, log and follow through on all software bugs and enhancements.
• Worked collaboratively with other Product Owners, Developers and QA Leads to be certain that all work is being completed completely and accurately.
• Ensure the Product Backlog in JIRA or MS-TFS is being groomed appropriately, ensure the Stories are being sized appropriately, ensure the task board is being updated and ensure the burn-down is being reflected accurately
• Provide reports to senior/executive management, number of committed tasks/hours, number of completed tasks/hours, number of available capacity hours, task burn down chart, bugs/defects and upcoming sprint activity schedule
• Assisted software engineers with unit and system testing, conducted presentation demos and trained business partners on software usage.
• Conducted weekly Leadership, Core Team, and Project Manager Meetings to report overall program progress, discuss on-going risks/issues, communicate decisions, and ensure strategic alignment across organizations.
• Executed project planning, estimating and management for key team initiatives.
• Worked with product management and senior technical staff to deliver commitments on-time in a quality-driven manner.
• Track staff performance data against desired outcomes and service level agreements.
• Collaborated with various project groups to ensure timely and precise delivery of services, including Change Management, Project Management, Communications, Steering Committees, etc.
• Coordinated development projects with other teams and development managers.
• Prioritized initiatives and resources to ensure critical business needs were being addressed.
• Gave regular reports to senior management about progress, roadblocks, and opportunities.
• Managed environment release schedules with Application Teams to ensure “Go Live” functionality.
• Responsible for complex planning and business case development for all projects, including facilitating strategy and alignment sessions
• Manage scope, impact, complexity, inter-dependencies and integration among multiple projects, teams, vendors, and stakeholders.
• Helped identify metrics and KPIs that could be tracked in order to measure impact on multiple stakeholder groups.
• Responsible for creating strategies for risk mitigation, issue resolution, contingency planning and improved application/environment availability through automated monitoring/management systems using SolarWinds.
• Conducted detailed analysis of process and systems to uncover inefficiencies, areas for improved processes and look for opportunities to create business value.
• Innovated creative end-state solutions to complex business problems that brought business value and increased profitability.
• Ensured “deep-dive” sessions were conducted with Application and Infrastructure teams.
• Designed administration pages for the Content Management System (CMS) which managed the content pushed down to the mobile devices based on defined rules.
• Demonstrates an advanced understanding of the technical concepts, architecture, systems, development methods, and disciplines associated with the defined program.
• Research the latest web development trends to make organizational recommendations for continued best practices. Partner with IT leadership to drive adoption of best-in-class methodologies and technology.
• Exercises judgment and discretion to develops solutions, remove obstacles and redefine approaches.
• Collaborated with business partners to develop business cases documentation.
• Elicited requirements pertaining to the collection of data from the vehicle’s CAN-Bus and pushed data to Hadoop via RESTful services for further big data analysis/reporting.
• Responsible for the successful process improvements and solution implementation of Computer-Aided Engineering (CAE) processes and Finite Element Analysis (FEA) which utilized Teamcenter/Siemens-NX

Confidential, Deerfield, IL

Leader

• Responsible for providing strategic direction and leadership to ensure that all solutions and services were designed to be robust, extensible, secure, scalable, compliant, fault-tolerant, testable, reliable, responsive and performant while having a high degree of usability.
• Led, coached, mentored, motivated, monitored and managed cross-functional team of enterprise business / system analysts and solution designers.
• As a practice of building trust with employees I maintain an open door policy where I make myself available to listen to concerns expressed by employees, advise employees on resolutions and encourage the development of problem solving / conflict resolution skills.
• As a practice of building loyalty with employees while benefiting the company I encourage continuous professional development by providing learning resources and through formal training.
• Manage day to day work of employees by monitoring budgets, expenses and scope and facilitating project delivery and support for complex projects of critical importance.
• Continually strive to be cognizant of the value the consumers of IT products and services are receiving so I frequently speak to others in the company to ensure they are getting the value they expect from IT and we're meeting their expected delivery dates.
• Continually research industry best practices so that I can be more informed when meeting with various business people / technologists and able to advise on potential process / system improvements.
• Reported directly to the CTO and aligned with the PMO.
• Effectively manage budgets and projects with geographically dispersed multi-disciplined resource allocations.
• Periodically review internal financial reports as well as meet with other key stakeholders to determine how the company has / is doing as well as look for opportunities for improvement.
• Involved in talent acquisition to ensure we're hiring individuals that have the knowledge, skills and passion which each position expects.
• Repositioned key staff members according to their strengths and continued to develop each individual through effective coaching.
• Identified resistance and performance gaps with employees and implement corrective actions.
• Execute HR-related processes and develops staff through coaching and mentoring and providing specific, timely, open, honest, and constructive performance feedback.
• Coached Leadership staff with product backlog creation / Refinement / grooming / management, story mapping, prioritization and business value assessment.
• Mentored and coached Business, Product Owners, Business Analysts, Scrum Masters, Developers, Quality Assurance in applying agile principles and practices to achieve team unity and high performance, leading by example, until they were able to operate self-sufficiently.
• Defined the Agile implementation methodology by conducting extensive interviews, implementing minimally disruptive practices, observing the results, learning from the challenges and building on the successes.
• Conducted presentations for key stakeholders on Sprint Planning, Release Planning, Daily Stand-Ups, Stakeholder Demos and Sprint Retrospectives to begin removing waterfall thinking.
• Coached separate Teams resulting in increased transparency, increased Velocity and Throughput, more team cohesion, and better information allowing Stakeholders to make rapid, well informed decisions
• Coached analysts in their role the proper capturing / sizing of user stories, Agile Modeling techniques, sprint planning and understanding the trade-off between perfection and delivering a usable product.
• Fostered strong Team values, created an environment where the teams were self-governing and continued to explore and implement ways to improve.
• Handles cross-organizational programs of broad scope and high complexity, usually managing a core team that manages functionally specific teams.
• Facilitation of definition of project scope, goals, and deliverables to eventually assemble, allocate, and coordinate of project staff based on project budget.
• Design, execute, and report on controlled metrics-based tests to determine the actual value for all new features
• Documenting key performance metrics and requirements to appropriate stakeholder and leaders within the organization
• Drive the product roadmap and strategy to meet global needs and requirements and provided Program level reporting to Executive Leadership on a daily and weekly basis.
• Effectively partner with business stakeholders to deliver the right solution for growth and customer value
• Led several initiatives to design solutions which continually monitored operations and the performance of deployed solutions compared to predefined metrics to ensure that the enterprise was operating at peak performance and if there was any degradation of those systems that responsible parties would be notified immediately to ensure that SLAs are being met.
• Participated in strategic planning and enhancement of business capabilities sessions to strengthen the long-term success of the organization.
• Assigned people and designated resources to products / projects and monitored performance.
• Insure business units have software solutions which support their business processes and business policies which enable them to meet their SLAs.
• Frequently communicate the status of products, projects and activities so that others are aware of progress and impediments to ensure all stakeholders remain sufficiently educated on all relevant progress and decisions.
• Actively work on building strategic partnerships / relationships with management, stakeholders, SMEs, technologists and others throughout the company so that those relationships can be effectively used in order to accomplish company objectives.
• Continually strive to keep indirect spend under control by mentoring and influencing others when discussing expenditures and seeking alternatives.
• Elicited information from sponsors, stakeholders, SMEs and business users regarding their problem domain.
• Responsible for the design of applications, systems, services and feeds deployed in the enterprise to enable internal and external customers to be proficient and productive.
• Proactively looked for opportunities to improve the organization's processes, organizational efficiency, proficiency / effectiveness and recommended those proposed system improvements / modifications to management.
• Gained a solid understanding of the business units, business processes and capabilities of related technology enablers within the enterprise.

Confidential, Deerfield, IL

Solution Architect

• Conducted sessions with technologists (Architects, data modelers, developers, server engineers, etc…) to work through various solutions to determine which solution best accomplishes the business requirements, functional \ non-functional requirements, user observable behavior, more intuitive for end-users and is the most efficient, extensible, fault-tolerant, maintainable, reliable, robust, scalable, supportable, etc…
• Partnered with Enterprise Architecture to enhance the Platform's Service Oriented Architecture to continue scaling development
• Reviewed requirement deliverables produced by business / system analysts to understand the business requirements and expected user observable system behavior.
• Developed Service Level Agreement metrics measuring the performance of third party service provider supporting platform, SOA environment and global infrastructure.
• Subsequent to a thorough review and analysis of the requirements, I worked with business analysts, stakeholders, SMEs and technologists to resolve any discrepancies or inaccuracies.
• Supported Customer-Service-Representative (CSR) solutions for U.S. and Canadian business
• Supported Point-Of-Sale (POS) systems/kiosks for ALL Brick and Mortar (B&M) locations
• Worked with vendors to obtain feeds that provided the necessary data and satisfied the requirements.
• Created specifications that detailed how the feeds should be transferred and described any necessary transformation that was necessary before that data could be loaded.
• Obtained API documentation, service end points, necessary certificates / credentials from Barclays, worked with then to understand the capability of their Application Programing Interface (API) and then documented the usage of each of the API's service methods.
• Conducted meetings with stakeholders, SMEs and users communicating progress, impediments and direction.
• Led JAD Sessions to discuss requirements / validate assumptions with architects, developers, quality assurance, support staff, UI designers and usability experts while working on various solution designs intended fulfill the problem domain.
• Worked with in-house and drop ship manufactures to understand the various options that comprise a design.
• Worked extensively with Creative Site Experience and copyright to design a configurator that provided the best user experience for the shopper.
• Analyzed A/B test results, performed studies to track long-term impact on user behavior and determine methods for targeting customers based on their navigating/browsing patterns.
• Researched different strategies to understand behaviors of shoppers and for handling abandoned shopping carts.
• Researched best practices for the most efficient usage of cookies using Gartner Research and Performed analysis of the existing cookies used by the platform and determined the objectives for the data being captured.
• Conducted presentations and training sessions for business users so they would learn the proper usage of developed solutions.
• Informed users on how to create cases that were actionable and provided support staff with the necessary information to ensure a timely resolution.
• Conducted a GAP analysis of the commercially available solutions to see which solution offered the most features and which was best aligned with the solution needed.
• Conducted a build versus buy analysis to determine whether developing a solution versus buying a commercially available solution had a higher Return On Investment (ROI).
• Performed analysis on the third party gift card providers APIs to determine which provider offered the most capability.
• Reverse engineered the existing order processor to determine which and how ad-hoc promotions had been previously implemented.
• Designed, documented and diagrammed a system that would empower Customer Service Representatives (CSRs) with the ability to perform various tasks on order, including but not limited to discount orders, apply surcharges, add notes, perform address changes, create one-time usage coupons & gift certificate, initiate backorders or shipment delay, perform item or order cancelations, perform item \ order returns, perform SKU Changes, perform item exchanges, perform ship method changes, update shopper information, apply post order discounts, perform inquiries against supplier inventory or initiate item \ order reshipments in the event of an incorrect shipment.
• Designed a system that allowed warehouse management to re-profile the inventory within the warehouse that used the product’s velocity.
• Researched and implemented a more effective batch stocking strategy that used Handheld Devices (HHD) and directed the stocker to an area of the warehouse that was most suitable for each of the product needed to be put away.
• Designed a system to uniquely identify each product received so subsequent actions on each product received can be tied back to the original P.O. so that every movement after receipt could be accounted for.
• Designed a system that would take consolidated orders, route them to the packing department so that they could be packed and shipped to the customer within a timely fashion.
• Designed a picking system that used hand held devices to instruct personnel in real time the quantity of product to pick within their current zone and then route the picked product to a consolidation area where product from other zones was consolidated together to form completed orders.
• Designed an exception area where any unexpected products found during any process were routed to for reconciliation.
• Designed a shipping system that routed the consolidated orders to an appropriate shipping station based on the make-up of that order and capability of shipping stations.
• Elicited and subsequently analyzed requirements for conducting intra-warehouse transfers that accounted for inventory movements between warehouses.
• Designed a system that took picked product from one warehouse and transferred it to the warehouse identified as “preferred” so that it could be subsequently marshaled with other picked product to form a completed order.
• Conducted analysis of over receipt history and proposed an auto RMA process.
• Implemented a system that routinely calculated the aging and turn ratio of all inventoried products.

Confidential

Project Manager / Analyst

• Responsible for managing change requests, conferring with developers to effect code changes and maintaining test data
• Analyzed current business processes in order to uncover inefficiencies, Identify area for opportunities for improvement, data requirements, solution / process strengths and weaknesses.
• Conducted UAT sessions, obtained sign-off, maintained a project charter, insured user satisfaction and held training sessions.
• Documented / analyzed current and proposed business processes / workflows while producing gap analysis
• Produced Business Requirement Documents (BRD), Functional Requirement Specifications / Documents (FRS / FRD)
• Produced use cases, user stories, UI-Mockups, various flow diagrams and Requirement Traceability Matrixes (RTM)
• Designed and developed an ASP.Net web application which captured employee attendance, time at site and which activities / tasks were performed.
• Designed and developed an ASP.Net web application which allowed employees to enter expenses incurred and approvals were routed for approvals.
• Designed and developed SSRS Reports which contained employee attendance, timesheets and expenses.
• Designed and developed an ASP.Net web application which managed prospective client’s information such as addresses and household assets.
• Designed and developed an ASP.Net web application which plotted routes to clients in order to allow the sales team to focus their time and effort on the client.
• Designed and developed SSRS Reports which monitored the team’s effectiveness and contained statistical success rates.
• Designed and developed an ASP.Net web application which processed payments for members joining or renewing their membership.
• Designed and developed an ASP.Net web service that interfaced with MS-Dynamics CRM object types.
• Designed and developed SSRS Reports which contained geographic statistics of members and their membership history.
• Designed and developed an ASP.Net web application which allowed the Supply Chain organization to maintain preferred suppliers.
• Designed and developed SSRS Reports which supplied Finance with Fiscal reports which would be used for price negotiations.
• Design and developed an ASP.Net Web Application for the administration of users, project managers, workers and equipment.
• Design and developed an ASP.Net Web Application for administration of projects such as site, insurance, notes, contacts, contractors, equipment and documents.
• Design and developed an ASP.Net Web Application for marketing campaigns / promotion distribution and document discovery / management.
• Design and developed SSRS Reports which that contain tracking of various assets and equipment usage.

Confidential, Naperville, IL.

Project Manager / Analyst

• Created / maintained a project charter, obtained necessary sign-offs, conducted UAT sessions, insured user satisfaction and held training sessions.
• Conducted meetings with stakeholders, SMEs and users communicating progress, impediments and direction. Conducted UAT sessions, obtained sign-off, maintained a project charter, insured user satisfaction and held training sessions.
• Established myself as a liaison and mediator between IT, support teams, business units, engineering and users
• Elicited, evaluated and analyzed user requirements while managing scope and resolving conflicts and documented those requirements.
• Requirements Gathering, UML use case design, designing technical specifications, liaison between engineering, IT and business teams, writing detailed shop standards \ guidelines, conducted presentations on best practices & analysis techniques using code metrics, development, testing analytics for improving code understandability, conciseness, maintainability, testability and reusability
• Elicited, understood and analyzed user requirements while managing scope and resolving conflicts.
• Performed application design using various modeling techniques, provided estimates and presented mockups and/or POCs with supporting documentation to stakeholders, SMEs and users.
• Uncovered inefficiencies and areas for improved processes.
• Innovated creative solutions to complex business problems that brought business value and increased profitability.
• Performed application design using various modeling techniques, provided estimates and presented mockups and/or POCs with supporting documentation to stakeholders, SMEs and users.
• Reverse engineered existing applications and processes while performing various gap analyses.
• Conducted presentations on best practices, code metrics for improving code maintainability, testability and reusability
• Encouraged the practice of Test-Driven Development (TDD), code reviews using shop standards to improve code quality