SUMMARY:

• Over all 12+ Years of experience as a Project Manager.
• Actively involved with new technology / process implementation, nonconformance investigation, technical data analysis, documentation review and approval, equipment installation, mentoring and training of personnel
• Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts
• Championed cultural change and collaborated with other Coaches on plans and techniques for accelerating and advancing the organization's transformation
• Mentored teams, leading them to be self - directed with strong accountability, decision making, conflict resolution and transparency
• Project to automate the operation of the Real Estate Department and to integrate it with the Core banking system
• Project to automate the operation of the Credit Department and to integrate it with the Core banking system
• Document Management System (DMS) and Business Process Management (BPM) project, to automate the bank’s DMS and BPM by using Documentum software and integrate them with the Credit and Real Estate projects, as well as to prepare them to integrate with the bank’s remaining systems
• Project to establish a Data Warehouse for the Business Intelligence and Analytics activities of the bank
• Work with product owners to groom the backlog and plan sprints;
• Track, escalate and remove impediments. Track burn down, issues and progress in Gemini;
• Work with support team to resolve issues.
• Consultancy work to provide consultation related to Projects, Support and Quality processes
• Established a PMO office to manage the company’s project systematically based on PMI methodology
• Mentored team members on Sprint procedures and various tools in order to foster collaborative decisions and enthusiasm in the chosen processes
• Maintained retrospectives as a safe, open environment for voicing positives and negatives that yielded team member Kudos and action items
• Worked with the product manager to assign business value to the backlog issues
• Worked with the QA Manager to extract and improve test methods and to insure effective reviews of test cases
• Worked with the requirements manager to ensure stories were documented and complete
• Worked with the project manager to provide written sprint status for higher management and for client.
• Expert in the Arena Simulation software practical applications and training. Developed and performed Arena simulations to increase productivity, identify process bottlenecks, improve logistics and evaluate potential process changes.

PROFESSIONAL EXPERIENCE:

Project Manager/ Program Manager

Confidential, Jackson, MI

Responsibilities:

• Develop training courses for employees (MS Project, Data Manipulation, AutoCAD and Simulation).
• Develop standard operational procedure and technical support to increase quality and efficiency of the system.
• Problem solving (Fishbone, Five Why’s) generation for Preventative/Predictive/Corrective Maintenance Programs, reducing 30% in savings.
• Managed a cross functional team a Kasen generation to reduce the cycle time/down time of the equipment of reparation 1,450 vehicles and trucks. Reducing the down time of the equipment from 30% to 5% with the same budget. Created and maintained detailed project plans using MS Project.
• Helped implement best reporting practices and best solutions and tools for data governance.
• Administrated and maintained Websense 7.8.4 infrastructure running web and data security modules with V10000 G3 gateways as well as data security end-point clients
• Managed multiple task leads and projects simultaneously Ensured collaboration with other sub-contractors
• Administrated and maintained Websense 7.8.4 infrastructure running web and data security modules with V10000 G3 gateways as well as data security end-point clients
• Governance to evaluate data quality across different measures: Completeness, Validity, Accuracy, Integrity and
• Monitored execution of project plans Ensured the quality of contract deliverables .
• Assisted infrastructure architecture team by providing suggestions for implementing security best practices at the network level. Particularly with respect to guest wifi, media screens throughout the Broomfield office, network IP and vlan redesign.
• The Data Governance organization at Quest helps in identifying information and insights about their Master Data today.
• Expertise of testing the application developed using Windows mobile technology on wide range of Mobile handset of different vendors which includes Nokia Lumia 920, Nokia Lumia 520, and HTC etc
• Adapted Scrum implementation as needed to work within a waterfall and release model. Allowing the team to practice true Scrum as much as possible. Key role in researching, gaining approval for, and then using tools such as JIRA and Gemini
• Received “Exceptional” Past Performance rating from the prime contractor after close-out
• Secured additional business due to insight into the client’s needs
• Expertise of testing the application developed using Windows mobile technology on wide range of Mobile handset of different vendors which includes Nokia Lumia 920, Nokia Lumia 520, Nokia Lumia 620, Phi, HTC 8 X, QRD, Money Penny and other Windows Mobile etc.
• Balanced the rapidly changing priorities of the client with the project team’s need for consistency
• Meet with the Data Governance Director on a regular basis to share progress, data quality reports and plans to ensure the highest quality of data.
• Adapted Scrum implementation as needed to work within a waterfall and release model, all while allowing the team to practice true Scrum as much as possible.
• Key role in researching, gaining approval for, and then using tools such as JIRA and Gemini. Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.
• Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Performed troubleshooting of all hardware issues related to network printers, laptops, desktops, and mobile devices; replaced damaged parts; rebuilt and "ghosted" desktops and laptops; maintained hardware inventory.
• Provided leadership and direction to seven people on mobile device and software applications teams that supported the user base of Goldman Sachs

Project Manager

Confidential, Sheboygan, WI

Responsibilities:

• Expense reductions realized by replacing manual processes with automated workflow packages, bringing vendor-written applications in-house, and leading knowledge transfer projects.
• Exceeded delivery objectives for compliance-based projects by guiding agile best practices, promoting sponsor-based prioritization, and growing Scrum teams to be self-directing.
• Assisted infrastructure architecture team by providing suggestions for implementing security best practices at the network level.
• Particularly with respect to guest wifi, media screens throughout the Broomfield office, network IP and vlan redesign.  
• Assisted  infrastructure  architecture team by providing suggestions for implementing security best practices at the network level. Particularly with respect to guest wifi, media screens throughout the Broomfield office, network IP and vlan redesign. 
•  Assisted  infrastructure  architecture team by providing suggestions for implementing security best practices at the network level. 
• Increased project transparency for the business community by providing program management across the affiliate portfolio and communicating information to make strategic decisions.
• Realized gains in customer usability by upgrading infrastructure and customer-facing applications to be faster, more intuitive, and supportable.
• Helped implement best reporting practices and best solutions and tools for data governance.
• Reduced risks and satisfied auditing requirements by leveraging security product for managing elevated permissions of 3rd party teams supporting internal applications
• Collaborated with the staff and employer to provide a positive work environment. Completed on-the-job training of new employees while monitoring existing crewmembers
• Evaluated the safety of each individual employee on a given job site. Operated heavy equipment including lawn mowers, trucks, and other construction equipment
• Assigned roles and responsibilities for employees to accomplish on their own. Observed employee skills and provided feedback to improve efficiency.
• Collaborated with employees to remove fallen snow from driveways and parking lots. Monitored the condition of each property and applied de-icing solutions when needed
• The Data Governance organization at Quest helps in identifying information and insights about their Master Data today. Prepared machines and completed routine maintenance to ensure a smooth operation. Developed, plan and implement all stages of all corporate events.
• Managed all billing and shipping relationships with customers. Developed and implemented marketing events for the sales organization .Created and maintained company website and all promotional materials.

Jr Project Manager

Confidential, Milwaukee, WI

Responsibilities:

• Coordinates all communication in lighting project from specification to conception to completion between lighting agencies, electrical contractors, and lighting engineers
• Responsible for ensuring the smooth process of lighting specification to order shipment including complete fixture information, quoting, order processing, and post order follow up to develop new and lasting relationships within the lighting community
• Meet with the Data Governance Director on a regular basis to share progress, data quality reports and plans to ensure the highest quality of data.
• Hardware, Software & Mobile Support * Telephone & Deskside Support * User & Staff Training
• Team Building & Staff Supervision * Technical Operations, Mobile & Voice * Market Data Applications
• Provisioning * Licensing * Process Improvement * Cost Control * User & Vendor Relations
• Managed and supervised residential and commercial construction projects estimated the cost of construction projects
• Schedule and coordinate all trades, subcontractors, suppliers and utilities for each home. Ensure all on site trades and subcontractors comply with all Building Codes. Coordinate and manage daily operational objectives, timelines, and goals.
• Oversee and assist construction activity such as carpentry, concrete, structural steel placement, and interior build-outs. Perform walkthroughs and inspect work progress to ensure subcontractor work meets high quality standards and specifications.
• Maintain a clean and safe job site at all times ensuring that the requirements of the Occupational Health and Safety Act are enforced.
• Validate budgets for direct housing costs to ensure construction stays on budget. Invoice approval on a weekly basis of work completed with accounts payable
• Provide excellent customer service in construction meetings with home buyers and direct communications to address their requests and concerns
• Supported configuration managers in their preparation, review, processing and tracking of modernization and alteration planning efforts
• Provided guidance during transition periods to external program analysts and engineers on current and planned subsystems alteration work
• Assisted task managers and system engineers with programmatic and technical resolutions for component obsolescence
• Managed multiple ship alteration design development efforts for various submarine classes from initiation to program completion
• Developed work descriptions and obtained multi-million of dollar funding for new and existing acquisition projects
• Scheduled design and corresponding program logistics products for short and long term projects with multidiscipline engineering organizations
• Ensured achievement of cost and schedule performance indices by project monitoring, supporting organizational goals
• Controlled, tracked and maintained all assigned projects on schedule and within budget while meeting customers’ requirements
• Participated in project team meetings to brief program development statuses to internal and external customers

Business Analyst/ Jr Project Manager

Confidential, Houston, TX

Responsibilities:

• Work with partners including quality control for System Integrated Testing and upstream and downstream partners for user acceptance testing
• Work with Data modelers and architecture team to complete code reviews and data modeler reviews
• Partner with outside firms to conduct function point sizing reviews for major and minor development projects
• Utilize Portfolio Tracking System - Workspace to manage projects including artifact gathering, project attestation, and project phase signoffs
• Interface with client managers and project sponsors for project development documentation, project status, and project signoff
• Facilitate ongoing communication with key customers and sales team to track market activity, maintain clear channels for consumer feedback, and identify strategic opportunities for new product positioning and improvements.
• Create and implement advanced Customer Service (CS) training curriculum for custom made medical device orders, utilizing emotional intelligence to provide regular CS/Customer support to meet complex client and patient needs, manage customer expectations, and provide customer conflict resolution, reducing return rate by 7% within 6 months.
• Handled support project that involved resolving day to day issues such as transaction level Issues, Master Data Level (Master Grid/Sales Grid) Issues, testing the new Reports, conducting Training Programs, End User Training, Documentation and support.
• Orchestrate and analyze quarterly complaint reviews to develop, implement and follow through with CAPAs to continually improve operations, identify product improvement opportunities, and maintain customer delight.
• Assisted as needed to help remove impediments and distractions that interferes with the ability of the team to deliver on the Sprint goal
• Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first 6 months of Agile adoption
• Project Plan Execution includes Managed the whole program of integrating the IT capability of the acquired new organization into our existing architecture besides managing our in-flight programs, coordinating all the possible risks/opportunities.
• Risk Management Plan (risk register, risk tracking, mitigation and issue tracking)
• Managed the delivery of key IT developments and initiatives and ensured adherence to different project management plans. Experience with MS-Project & MS-SharePoint
• Effectively communicate project expectations to team members and stakeholders Develop full-scale project plans and associated communications documents.
• Delegate tasks and responsibilities to appropriate personnel. Identify and resolve issues and conflicts within the project team. Identify and manage project dependencies and critical path.