Program Manager Resume Chicago, IL - Hire IT People

SUMMARY:

Certified Project Management Professional (PMP) with the ability to deliver and implement solutions to complex projects through an exceptional combination of leadership skills, business acumen, and technical skills. Expertise in leading multi - discipline and globally diverse project teams from strategy development to solution delivery.
Program and project management
Global resource management
Customer and vendor relationship management
Solution delivery and implementation
Release planning and management
Organizational change management
Business and process transformation
Product Lifecycle Management (PLM) adaptation

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Program Manager

Responsibilities:

Created business concept and overall strategy, including market branding and social media presence.
Developed and implemented client execution strategy
Conducted pre-sales consulting on 7 prospective clients; identified business challenges and presented key benefits of applying APLS solutions.

Confidential Solutions, Schaumburg, IL

Senior Project Manager

Responsibilities:

Created implementation strategy using a multi-phased agile approach instead of a traditional ‘big bang’ approach, which resulted in lessened impact of change management challenges.
Developed and executed overall project plan from technical requirements through software development, test, implementation, and validation phases.
Directed multi-discipline resources (project management, technical, business, contract, and vendor) to the completion of program goals within the planned timeframe.
Primary interface with stakeholders re-engineering business processes and developing customer requirements.
Managed post go-live defects and created release management plan for repairs and enhancements.
Primary interface with Project Managers implementing separate ERP system on specification, design, and test of integration with Agile PLM.

Confidential, Arlington Heights, IL

Senior Program Manager

Responsibilities:

Established deployment strategies, test requirements, and acceptance criteria for 47 customers with contracts varying from $1M to $25M; successfully achieved revenue recognition of $150+M since 2007.
Drove high severity, customer impacting product issues for timely resolution and minimized customer acceptance timelines; increased customer satisfaction up to 50% and multiple contractual penalty avoidances of up to $500K.
Drove standardization of product field test procedures; reduced time to close contract negotiations and field validate product by 70%.
Developed model for budget allocation resulting in regional agreements for 2010 budgets.
Led major effort in establishing new product support model for Confidential customers across EMEA region. Resulted in agreement on Rules of Engagement documentation by US and Regional EMEA Support teams.

Confidential, Schaumburg, IL

Program Manager

Responsibilities:

Successfully managed 3 major system releases and numerous system patches introducing new technology, features, and system repairs resulting in 100% contractual compliance and revenue recognition of greater than $800M.
Managed resolution of impacting issues through communications and management escalations resulting in 100% project timeline compliance.
Awarded 7 Bravo Performance Awards and Sector Outstanding Achievement Award for achievements across various program initiatives.
Developed Microsoft Project template for major releases and trained Project Management Office (PMO) team.

Confidential, Schaumburg, IL

Project Manager

Responsibilities:

Managed worldwide implementation and customization of product data management software for Fortune-500 electronics and automotive companies.
Identified and developed future revenue opportunities with new software modules and add-on services.
Awarded for revenue generation; Rookie of the Year, 1998 and Presidents Club for every year.