SUMMARY:

• Certified Scrum Master with 4 years of Experience in handling project in Agile.
• Scaled agile Framework (SAFe) Experience.
• Lead daily stand - ups and scrum ceremonies for two scrum teams. Work with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments. Report at daily Scrum of Scrum meetings. Track burn down, issues and progress in Version One. Work with component teams to resolve issues.
• Coached team members on Agile processes and facilitated planning meetings and retrospectives.
• Maintained task board and produced daily burndown charts
• Improved team velocity by incorporating capacity planning into sprint planning sessions.
• Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners and Technical Leads within the Teams
• Results driven IT management executive with 19+ Years of experience in Projects, Program and delivery management in diverse industries including Contact Centre, Telecom & Retail
• Expertise in Business and data analysis, Program management, Customer relationship management, IT strategy, Technology transformation, Application development, Global delivery team leadership and innovation
• Experience in delivering projects using Agile and Waterfall Models
• Managed and directed multiple large complex Integration programs with global and cross-functional teams spread across the globe. Over the career lead and motivated global teams in US, UK, Australia, Belgium, Indonesia, Ireland delivering solutions to business units across the globe.

TECHNICAL SKILLS:

Operating System: SCO -UNIX, DIGITAL UNIX, SUN Solaris, Windows 95/98/2000/NT

Tools: Developer/2000 Forms 4.5/5/6i, Reports 2.5/3/6i Designer 2000, MS Office, Jira, Confluence

Hardware: DEC-Alpha 4000 Server, Compaq ES-40

Languages: PL/SQL, C, Pro *C, Java J2EE

PROFESSIONAL EXPERIENCE:

Confidential,Bentonville, AR

Responsibilities:

• Working as a Scrum Master for the Next Gen Pricing
• Managed Next Gen Pricing Project in Agile
• Review Sprint Plans/Project Plans and Coordinate Project Activity
• Daily Scrum, Retrospectives and release planning with other teams
• Work collaboratively with Development team (offshore/onsite) to determine technical direction.
• Guide and coach teams to be self-Organizing
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation

Confidential, Chicago IL

Scrum Master

• Managed and directed multiple large complex Wireline Projects on Agile.
• Successfully moved the development efforts to follow agile methodology instead of using traditional waterfall model, helping the company to deliver monthly updates to clients.
• Managing the offshore and onsite teams.
• Coordinating with the clients and meeting their expectation as per the project Delivery
• Managing the various stakeholders of the Enterprise Environment.
• Removing impediments or guiding the team members to remove impediments by finding the right personnel to remove the impediment.
• Coaching the team in building a trusting and safe environment where problems can be raised and solved thereby building a culture of problem solving

Confidential

Responsibilities:

• Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Requirements Gathering for the development of Call Scenario in Agile
• Ensuring that the team is following the Agile/ SCRUM practices in the correct manner
• Monitoring the team members and mentor them in filling the gaps in terms of displaying AGILE behavioural traits
• Work collaboratively with Development team (offshore/onsite) to determine technical direction.
• Guide and coach teams to be self-Organizing
• Setting up the Agile Methodology for the development of the Call Scenario
• Planed the full Transition Strategy for the Transition for the Ericsson IN and Nortel IVR Genesys CTI
• Cleared all the toll gates and achieved the full transition in 12 weeks from ATOS
• Collaborated with the Clients to define Service Level Agreements (SLAs), met and monitored all operating metrics, and recommended ongoing areas for continual improvement. Developed and implemented client outreach strategies.
• Worked on the various proposals which were to be delivered on later Releases
• Project Manager for the Migration of Nortel to Avaya adding a revenue of 1 million dollars.
• Devised the Overall Strategy for Migration of Nortel to Avaya
• Analysis and Integration of the current Nortel System and mapping the requirements with the new Avaya system.
• Planning the Data Migration from Nortel to Avaya System
• Planned overall testing end-to-end testing strategy

Confidential

• Planed the full Transition Strategy for the Transition for 8 applications which were transitioned from TCS to Tech M.
• Leading the team of 20+ people and completing the transition successfully
• Cleared all the toll gates and achieved the full transition in 12 weeks
• Lead the Operation of the Retail System at VHA once the Transition completed
• Did the Data Analysis from the Various sources for the retail system and provided feedback to the marketing team for enhancements
• Cleared all the backlogs of the issues which was persisting with the other Vendor after the transition.
• Developed a strategy and made the ticket count to 0 within 2 weeks after transition
• Demonstrated experience in business process improvement
• Worked independently and manage multiple task assignments

Confidential

• Analysis of the Current applications at the Data center
• Planned the Data center Migration
• Develop the move strategy.
• Performance Benchmarking
• Execute the Plan
• Verify the Applications
• End to end Implementation of the Intec Singl.eView Migration
• Analysis of the Current End-to-End Billing stack
• Understanding of the Current End to End Functionalities of the system
• Detail analysis of the Current requirements
• As a System Integrator, interact with the Vendor on the Current system Requirements.
• Identify the Gap between the current system and the System to be implemented.
• Review of SRS & Design Documents.
• Make the Project plan for System Migration
• Validating Test strategy to the Testing team
• Coordinating with the client HCPT and the MS team
• Go Live Planning strategy and go live of the system
• Post Production support and CR deployment

Confidential

• Analysis of business requirements
• Preparing Impact Analysis, High Level and Low Level Design Document
• Providing maintenance and production support
• Doing reviews and involved in preparing the bi-directional traceability matrix.
• Providing core production support.
• Technical Support to system testing and User acceptance testing to ensure that proper testing of the module is done as per business requirements.

Confidential

• Intec develops, implements and supports Business and Operations Support Systems (BSS/OSS) for the majority of the world’s largest Confidential providers, including leaders in fixed, mobile and next-generation networks (i.e. WLAN, 3G and IP).It has World-class products in billing, mediation, activation, rating and charging
• Singl.eView billing system is used to create customers and to maintain bundle, payment and adjustment information for each customer, Various APIs are called by the 3rd party system to create, refresh and to suspend bundles.
• Preparation of High Level and Low Level Design Document
• Team management
• Coding
• Providing core production support

Confidential

• Technical lead for the IT Solution (BSS + OSS + Provisioning) for H3G Projects created for new service launch / delivery, product upgrade etc. some project like Text Relay, SMS Interworking.
• Providing technical consultancy, IMR domain expertise to meet business requirements.
• Requirements capture and functional analysis
• Technical architecture and solution engineering
• Coding & Testing
• Client interactions for signoff and support
• Analysis of the new Projects to be implemented in the Current Interconnect & Mediation system.
• Modelling of Call scenario for the Current 3G Business at UK.
• Design and Developed the Interconnect Call scenario for the 3G Ireland.
• Troubleshooting the errors which come in the Interconnect system.
• Installation of the new Products & Patches in the Interconnect System
• Releasing of the new projects of interconnect in the Production system
• Business requirements design and implementation in mediation which includes impact assessments, solution design, CGDC coding, unit testing, SIT support and BRT support.
• Implementing of projects, change request and defects in mediation.
• Support to service delivery (3rd line) and business users for problems reported in production instances / query etc.
• Analyzing the applications for hardware / software scaling to meet future projections and providing solution for system performance tuning.
• Solution design and implementation of mediation requirements for projects like ROI support in a same mediation instance of UK.
• Implementation of interconnect pre-processing requirements in mediation
• Design and implementation of Interconnect Business requirements for project, CR etc, which includes design of reference data for services like SMS interworking, text relay etc.
• Support Business Users and Service delivery operation team for technical queries and resolution for production problems and EBC uploads.

Confidential

Team leader

• Modelling of call scenarios for Reliance business
• Written business processes specific to Interconnect billing
• Configuration of the Network Data, Billing Data, Catalogue data in the Intec System
• Analyzing and correcting production errors in interconnect systems
• Provided template for data modelling of interconnect call scenarios
• Analyzing and resolving all the cases of Dispute between National and International Operators.
• Use of autoloader for configuration of bulk data into the system
• Monitoring of the various Process of pricing, checking if the pricing is done correctly. Checking of the summary data and the Rated data.
• Provides various reports on Revenue
• Reconciliation for the basic, NLD, ILD, VOIP, & Call Centre Operators

Confidential

• Member of requirements definition and design team on the whole project
• Involved with the database design for the CDR Module
• Involved with the application development and modifications
• Developed form and reports mainly of the CDR module
• Worked in the design and development of the Call Detail Records (CDR) validation.
• CDR segregation processes
• Rating Process.
• Data Migration
• Designed and developed a CDR Rating Module, which will rate the segregated CDR’s using the Unified Billing rating engine.
• Integrated the billing with the CDR’s data to get both the metered billing and the CDR’s billing
• Developed a new Rating Engine for CDR Rating
• Developed form and reports mainly of the Billing and Accounting Module
• Design and Developed a Data migration procedures which migrated all the billing data from Pro IV to Oracle Database
• Involved with the database designing of the accounting module
• Involved in the Application development, customization and Implementation.
• Integration of accounting module with the customer care and the Billing module
• Performing DBA operations at the site, like database tuning, taking backups, and managing rollback segments data files, and performing recoveries
• Developed form and reports mainly of the Accounting Module
• Data migration Activities