SUMMARY:

I possess strong troubleshooting and technical acumen with proven expertise in leadership and project management skills. I also have over 20 years of military experience which includes over 10 years as a commissioned officer. I am a Cyberspace Operations Officer and currently hold the rank of Major, my position is the Quality Assurance Branch Chief which is responsible for Standardization and Evaluation of 6 Squadrons aligned under the 254 Combat Communications Group. Skills include leadership, technical project management, technical architecture subject matter expert, technological and cyber warfare. I have over 10 years of experience in information technology, recently working in application support and data analysis roles in the telecommunications, information Confidential and technology sector. I have a self - driven aptitude to learn new software programs, processes and technology in a challenging environment where I can utilize my analytical, organizational and technical skills.

PROFESSIONAL EXPERIENCE:

Confidential

Senior - Business Management

Responsibilities:

• Provide technical and business support as part of the Wireline Local Number Portability (LNP) and Telephone Number (TN) management Center of Excellence (COE)
• Quality Management including oversight of complete lifecycle of IT troubles and defects, problem resolution activities and all recovery activities
• Ensure business requirements have been met by joint testing product in the production environment prior to code deployment and product launch
• Ensure external client expectations are met and that client is involved in the defect resolution process for any defects found during testing

Confidential

Technical Architect

• Define, design and implement processes into the organization and facilitate change through consulting and collaboration
• Write and execute test cases for new products, features, and applications
• Perform end to end testing in the quality assurance environment
• Ensure business requirements have been met by joint testing product in the production environment prior to launch for multiple AT&T products to include Connected Car
• Program manager from the time the business requirements are written until the product is launched in production and hand off has been made to the BAU team

Confidential

Specialist - Application/Production Support

• Application monitoring & response, problem management/resolution and project management, change management and implementation
• Scheduling, implementation, tuning and configuration of application and infrastructure components
• Writing and executing scripts, database changes and performing code implementations
• Building WebLogic/iPlanet virtual tiers
• Testing and validating changes in production environment
• Provide 24/7 support to include monitoring and maintenance of mission critical application
• Troubleshooting connections with middleware such as Telegence, CSI, CPC, Yoda, BASE, Rome
• Technologies include iPlanet, WebLogic, Unix, SSL and Oracle
• Administrator of the Phoenix Production Support Sharepoint Site
• Single point of contact for all Phoenix Outage conditions and outage bridges, responsible for immediately identifying issue, assessing impact, identifying root cause and driving issue to resolution while mitigating impact
• Utilized SQL (Oracle, MySQL, SQL Server, PostgreSQL ) Splunk, HP Quality Center, BMC Remedy
• A notable achievement of my project management experience was the successful implementation of a new load balancer design which reduced the number of Phoenix webservers, while improving performance. This resulted in annual savings in SSL certificate fees by 67% and latency outages reduced by 75%.

Confidential

Second Tier Technical Support Representative

• Conduct analysis and troubleshooting via telephone for customers DSL and Dial-up Internet Confidential including PC Software and hardware troubleshooting/network troubleshooting
• Work with outside vendors and affiliated groups to troubleshoot and restore customer internet Confidential, utilize knowledge of Internet and email protocols
• Isolate trouble to customer network hardware to include modems, switches, hubs and routers troubleshoot and build customer circuits.
• Additional responsibilities includes assisting in the development and implementation of attendance management process for all Second Tier Technical Support Representatives

Confidential

Network Center Technician

• Provision, maintain and troubleshoot data, voice, face and teleconferencing transportation medium ranging from POTS lines to the SONET level
• Troubleshoot and resolve technology related emergencies
• Monitor network systems and work to resolve alarm conditions to ensure reliability of customer network
• Provide technical support to high profile AT&T business customers
• Remotely test telecommunications medium to diagnose trouble on the line and lower the mean time to repair the circuit

Confidential

Telecommunications Technician II

• Perform switch maintenance and testing accessing Nortel and Siemens switches by means of remote testing procedures
• Troubleshoot national long distance issues utilizing online information databases to retrieve information related to ANI’s, Toll Free Numbers, Unbundled Loops and Dedicated Access circuits
• Perform both intrusive and non-intrusive testing in cross connects such as DCS and Alcatel 1630 DXC’s
• Diagnose and resolve symptoms in addition to provide technical assistance in the event of communication failure due to customer equipment

Confidential

Cyberspace Operations Officer

• Plan, direct, and coordinate activities in electronic data processing, information systems, systems analysis, and computer programming
• Ensure standardization of operations, maintenance, training, and mission assurance for 6 Combat Communications Squadrons
• Perform Operational Risk Management to ensure standards and SLAs are within compliance
• Project management of projects including acquisition of new equipment, technologies and regulations
• Implement strategic long term and short term processes for quality assurance across 7 Combat Communications Squadrons
• Coordinate staff activities pertaining to unit personnel and network warfare, planning, and programming to ensure accomplishment of unit mission
• Ensure cyberspace operations requirements are met, unique systems are accredited, and mission crews are certified for secure and reliable operations
• Monitor cyberspace operations activities and evaluate effectiveness of those activities and functions
• Possess Top Secret Security Clearance and hold the rank of Major
• Facilitated the upgrade to SharePoint 2010
• Notable achievements include project management of the Management Internal Control Toolset (MICT) across 6 Combat Communications Squadrons, project manager of the Inspection Standardization Program and project manager of the Exercise Evaluation Team Standardization project

Confidential 

Communications Officer (33S3) Plans & Engineering Flight Commander

• Supported force employment planning, execution, and combat assessment
• Conducted deployed communications operations
• Planned, developed, engineered, and maintained communication and info architectures and standards
• Developed programs to perform Air Force, joint, and allied missions
• Perform Operational Risk Management to ensure standards and SLAs are within compliance
• Conducted operations and maintenance of VI activities while providing executive officer support.

Confidential, Satellite

Wideband and Telemetry Systems Technician

• Assigned to the exercise evaluation team while awaiting training after being selected to fill the Communication Officer vacancy
• Part of the exercise evaluation team which would deploy to aligned squadron locations in order to assist units in preparation for Air Force Inspections
• Assist in development of checklists in order to facilitate the exercise evaluation team in conducting inspections
• Assist in identifying strengths, weaknesses and areas for improvement of units under evaluation

Confidential, St. Louis, MO

• Technical Sergeant holding a SECRET security clearance
• Test and repair stationary, mobile and portable radio transmitting and receiving equipment as well as two-way radio communication systems
• Repair intercommunication telephone systems
• Repair, maintain and install computer hardware such as peripheral equipment and word processing systems
• Install, maintain, modify and operate satellite and wideband communications systems, including tropospheric scatter and line-of-sight radios, earth terminals, GPS, multiplex and signaling and termination equipment.
• Configure and maintain earth terminal facilities
• Maintain, test and repair communications equipment using frequency meters, circuit analyzers and other electronic test equipment.
• Set up, configure and monitor secured communications systems including cryptographic equipment