SUMMARY:

Sr. Program Manager Top - performing Program Management professional credited with combining a broad technological savvy, and business development expertise to deliver medium to large scale projects & programs successfully. Strong expertise in Project/Program Management, Risk Management, Change Management, Operations Management, PMO Set-up, Leadership and Delivery of complex projects and programs.

TECHNICAL SKILLS:

Expert in PMBOK and Scrum Project Management Methodologies:

• PMP Certified
• Certified Scrum Master
• Certified SAFe Agilist (SA).

TECHNICAL SKILLS:

Confidential

Program Manager - Consultant

Responsibilities:

• Independent Consultation provider on PMO processes & Project Management process re-engineering - Mid to Large size companies.
• Evaluating current processes and finding and implementing process efficiencies that translate into long term savings.
• Held project management workshops Confidential firms to educate employees on finding and implementing efficiencies into everyday processes.
• Trainer for PMP and Scrum Methodologies
• Corporate trainings customized to the customers practices.

Confidential

Program Manager IV

• Managed Agile/SAFe projects Confidential Confidential for Confidential -Mobile implementing the Uprising OSS/BSS stack software.
• Managed OSS/BSS and Network Infrastructure build programs for multiple Telecom Customers of Confidential.
• Directed the PMO office & implemented Agile/Scrum Blend with Waterfall for Confidential Confidential ’s Software Development Programs.
• SAFe process implementation on Confidential ways of working in scrum.
• Responsible for setting up the first Confidential Agile blended approach with Confidential & Confidential as the integration client.
• Establishing a Program Office specifically for the Confidential Prime Integration practice.
• Managing over 250 resources in the PMO working on various SAFe and Agile projects and programs.
• Responsible for managing Risks and a mitigation expert on complex issues/programs in the Confidential organization

Confidential, Dallas, TX

Senior Program Manager

• Program Managed the creation of “ Confidential & Confidential ’s Business Center” as part of Confidential & Confidential.
• Implemented one of the first Agile programs Confidential Confidential & Confidential in 2010.
• Selected and excelled as an Executive adviser as part of the Confidential & Confidential Executive “Buddy” program.
• Managed and executed multiple workstreams to deliver the Billing, Support and Confidential & Confidential ’s Status’ing modules architecture, creative designs/UX/UI along with its operational components.
• Managed the Portfolios budget and created multiple cost saving opportunities resulting in over 3 million of revenue savings to Confidential & Confidential .
• Created and executed a customized plan to rise and onboard an Agile team within 2 weeks.
• Created a C-Level Dashboard designed to interact and report key program risks, updates and initiatives.
• Responsible for Auditing ABS projects/programs related to Confidential & Confidential Digital 2020 initiative for SOX, CPNI, PCI etc compliance under exec portfolio.

Confidential, Richardson, TX

Senior Program Manager (PMO)/Senior Management Consultant

• Instituted, developed, and led a strategically oriented Program Management Office, with the goal of prioritizing and optimizing the value from the program, in-line with the strategies of the Confidential & Confidential organization, while remaining within budget.
• Managed a $19M budget spread across two programs, GB-6, and Tapestry; reduced program costs by 10% by streamlining Change Management, Defect Management, Communication plans and projects. Provided architecture oversight and process architectural assurance on projects in both programs.
• Acted as the caretaker for governance checks and audits on all projects, including the SDG Controls Audit, SOX Audits, CPNI, Process Tailoring Request, and extended UAT Governance permissions.
• Responsible for more than 325 resources worldwide, and developed and maintained solid relationships with relevant stakeholders to ensure consistency of deliverables, and clear and precise communication across all levels of staff, departments, and global office/vendor locations including in India, the Philippines, Ireland, UK and four different time zones in the USA.

Confidential, Glenview, IL

Senior Delivery Manager II (PMO)

• Established a new Project Management Office for Benefits Administration, and managed recruitment, assessment, and service delivery to clients under the new PMO, all while promoting consistency in client services, and maintaining flexibility.
• Met specific quality assurance and contractual deliverables; responsible for Vendor Management of an HR Portal Development, QA, and deployment fixes/upgrades with Confidential as the external vendor. Met and exceeded client Service Level Agreements (SLA’s).
• Managed the daily PMO operations, resources management, resource training, and service deliverables to the client. Measured and continually improved operational efficiencies and individual productivity levels,
• Responsible for all DOL, HIPAA, SOX and other compliance regulation under my portfolio.

Confidential, Hoffman Estates, IL

PMO Project/Program Manager -

• Expert in Confidential and Confidential Project Management Methodology, and participated in the Confidential Project Management Implementation UAT. This included: Establishing project management policies and guidelines, providing centralized services such as planning; scheduling; estimating; costing; project accounting; risk assessment.
• Provided corporate-wide mentoring and training, serving as a knowledgeable resource; established a repository of lessons learned; served as an expert/SME in IT Unified Processes, and Confidential Project Management Methodology/Tools.

Confidentia, Denver, CO

PMO Project/Program Manager

• Managed system/process enhancing programs, including large initiatives and Group Business Cases (GBCs), and the work and costs associated with these programs, and the management of the Conversion Deployment area in conjunction with the client representative to ensure the successful conversion and deployment of data to new platforms.
• Directed the Software Development Lifecycle (SDLC) implementation, including projects for Employee Benefits, conversion of assets over $50B from a Legacy system, to Confidential Suite ( Confidential Station, Confidential Plus.), and Confidential integration with BI tools to build interfaces for data flow (reporting purposes).