SUMMARY:

• Program - project, engagement manager managing Infrastructure and Telecom projects (software, databases, Rest Services, API’s, VMWare, Server farms, Telco connects) including developing new IP base set top box for Amazon, IPVoD, Dynamic Ad Insertion (DAI), Consumer VoIP, Fiber-to-Cell-Site, “NextGen” IP base 911 systems, new Earth station satellite systems and AT&T MPLS backbone for US government NPOESS system, and other technological hardware / software programs
• Managed server room relocation, infrastructure (networks, switches), Over last 7 years managed multiple projects, accounts requiring designing and implementing hardware (databases, servers) migrations, implementations utilizing VMWare solutions for enterprise level applications with systems up times between 4 and 5 9s
• Lead automation projects utilizing Confidential release automation tools for continuous delivery and releases of enterprise-level software, GIS solutions, mobile applications, SATCOM, workflow, data analytics, and dash board reporting
• Responsible for customer satisfaction and retention, complaint resolution, vendor management, contract negotiations, accounts payable, receivable, pre-sales support, increase sales through service group, disaster recovery and business continuity
• Solid senior management experience in setting strategic direction, talent management (MSP, RPO, MRP, staffing solutions), managing DevOps, .NET, JAVA,QA, UI/UX teams, project management teams, portfolios, programs, and projects developing custom technology solutions, (internal-external web portals, SaaS, cloud custom solutions, talent acquisition, HR/Payroll, claims processing, call center, marketing/acct’s payable), COTS (enterprise-level ERP / business, data warehouse), custom application development with project portfolios budgets between 1 to 30 million in size and national-international scope, Locations: US, Canada, Mexico, Brazil, UK, Spain, Ukraine, India, China, Hong Kong, Australia, New Zealand, Antarctica (McMurdo station and South Pole)
• Industries include: Federal, State, Local governments, (Department of Defense / Commerce / Science), scientific organizations, telecommunication, healthcare, pharmaceutical, manufacturing, Utilities (Oil and Gas)
• Lead development of department, teams, project, program and portfolio management processes and PMOs for fortune 100 and 500 companies, government organization. Design and implement waterfall, stage-gate and Agile processes. Solicited sponsorship and participation from CxOs, Sales, Marketing, Manufacturing, Engineering, Information Technology groups in embracing and utilizing processes
• Using best practices, help companies align decision-making processes for iterative product delivery approach. Manage teams of business executives, business analysts, program & project managers, and technical staff to successfully implement solutions reduced waste, expanded productivity
• Responsible for revenue, margins, customer satisfaction staffing, and vendor management KPIs, portfolio reviews process and status reporting, new product analysis
• Develop RFPs, RFIs, RFQs, Memorandum of Understanding, ensure compliance with Federal, State and local regulations, international trade regulations
• Trained practitioner of PMI-PMP, SCALED-Agile, Stage-Gate, Six Sigma, and ITIL-v3 methodologies for program, project and operational delivery

TECHNICAL SKILLS:

Infrastructure: MS SQL, My-SQL; Oracle databases; MS Window Server 2003 / 2008, MS-SQL DBMS, Apache, IIS, Active Directory, DNS, Load Balancing, ACL, call routing, Windows NT; Windows 2000/2003; Novell; AS-400

Help Desk Team Management Systems:: Heat, Remedy, Clarify; MKS; Team Foundation Server (TFS), CA-Rally, JIRA, Confluence, GIT version control

Programs / Transfers / Protocols: TCP/IP; Bus Ring; Token Ring; Multi-cluster configuration - LAN / WAN; VoDProgramming: .NET framework, SOAP, Rest Services, Web Forms, MVC, PS-SQL, C++; Visual Basic; .NET; J2EE; XML, UNIX, HTML5

PROFESSIONAL EXPERIENCE:

Technical Delivery Manager

Confidential,Centennial,CO

Responsibilities:

• Direct line manager role at Confidential account, managing workforce and processes for 30 C# - ASP.NET framework, UX/UI developers, system architects, content and business analysts to supporting Confidential specialty business unit. Team creating new custom software, enhancing existing software, designing new UIs, process workflows, ensuring customer satisfaction
• Managerial responsibilities include: overseeing resources work product quality, time utilization, code review, mentoring career development, department budget / expense reconciliation
• Lead team in developing and implementing .NET framework, SOAP, Rest Services, Web Forms, and MVC
• Work with customer on proposing new solutions to enhance business, code development and review, architecture governance, process workflows, roadmap future state of software
• Guide customer and team in migrating processes from PMI-Waterfall to Scaled Agile methodology for software development

Engineering Senior Program Manager

Confidential,Englewood,CO

• Manage team satellite analysts, C# - ASP.NET developers, system architects, QA team developing new custom software integrated with COTS to support SATCOM uplink. Result, reduce operational software builds from 6 to 1 hour, automating 35 step process, build error rate reduction by 33%
• Manage team of United Kingdom and US based resources for new product development, set strategic direction for product development
• Lead strategic direction, from conception through launch, create roadmap, action plans, work streams, backlog, adding value to organization
• Instrumental in bringing to bear Continuous Integration with Build Management, Release Management, Deployment Automation
• Developed analytics in support of improvement in operational efficiencies, working with cross-functional teams, senior and CxO level management
• Managed software design and worked with hardware PM in developing new STB for Amazon
• Lead team on Video on Demand (VoD) Gracenote to ROVI change out, MetaData migration
• Direct team of software engineers deploying software in compliance with Federal Communication Commission CVAA rules
• Manage pre-sales activities, managing teams of software engineers (C##, .NET, video streaming, recording) for new custom software for Amazon, managing teams in Ukraine, China, Hong Kong
• Coordinated closing of Atlanta office for EchoStar Sage product
• Trained and mentor technical teams in AGILE / SCRUM / PMI processes, COTS systems, using centralized solutions (JIRA, ALM, Rally, Confluence)

Software Delivery Program Manager

Confidential, Confidential, CO

• Direct line manager role. Manage day-to-day operations and resource assignments of onshore-offshore analysts, developers QA and client team work assignments. Total responsibility for customer satisfaction, financial budget (profit and loss) of department
• Manage subordinates, ensuring adhere to the company policies and procedures. Coordinate work between U.S. and India based associates.
• Provide program leadership (strategic) for business applications group, supporting ASP.NET, Oracle, Microsoft technologies, managing application(s) releases, upgrades, enhancements, fixes for backend and Web portal applications
• Set strategic direction for enhancing productivity of department through implementing SCRUM methodology. Develop department and program standards, expectations, assessments and recommendation for development of future programs, projects, priorities and technologies,
• Direct team and customer in conceptual design, development and implementation of new software products, workflow processes, standards and solutions to improve efficiencies, verifying adherence to SLAs
• Collaborate with senior management to develop strategic direction for accumulation, adjustment, and reporting of financial data, standards, processes
• Ensure PCI, international trade compliance. . Lead incident teams to remediate PCI violations, system outages

IT Manager, Business Administration Solutions

Confidential, Confidential, CO

• Direct line manager role with budget responsibility. Manage day-to-day operations for enterprise business applications group. Set strategic direction for enhancing productivity. Provide technical leadership for resource assignments of analysts, developers QA, supporting ERP and ERP enabling technologies, workforce labor management, applicant tracking, learning management and electronic Content Management technology solutions
• Assure team adhere to the organization's policies and procedures. Coordinate work between internal, contract and vendor resources
• Responsible for enterprise information systems design, build, and test. Manage work from concept to deploy. Direct releases, upgrades, enhancements, fixes, incident manager for system failures. Responsible for total internal customer satisfaction
• Collaborate with senior management to develop strategic direction for accumulation, adjustment, and reporting of financial data, standards, processes, program expectations and SLA’s, to support company directives
• Ensure SOX, HIPPA, other federal, and state regulation, and union contract compliance. Lead incident teams to remediate HIPAA violations, system outages

Program Manager / SCRUM Master

Confidential, Confidential, CO

• Consultant providing strategic role in driving successful delivery of programs portfolio with full financial responsibilities
• Lead teams of PMs, analysis, developers (national and international locations) in development, implementation and integration of product for Wholesale market (AT&T, Verizon, etc.)
• Program Manager directing developing solution to support next generation Consumer VOIP, lead product development for new IP Multimedia Subsystems (IMS) platform in the Confidential Network.
• Responsible for ensuring company technology initiatives produce superior business performance
• Exhibit technical, leadership, program, project and staff management within the organization
• Own and maintain overall accountability for successful engagement delivery, including manage application releases, upgrades, enhancements, fixes

Technical Operations Manager

Confidential, Confidential, CO

• Direct line manager, member leadership team, responsible for resources assignments for a 30+ million engagement portfolio, set strategic and tactical objectives for delivery of next generation 911 systems to location, state and federal law enforcement organizations
• Direct manager responsible for managing overall delivery of solutions, from design and develop, through staging, configuring, installing and deploying hardware and software systems
• Responsible for setting department direction for process improvement, department training, development of metrics and KPI’s
• Direct manager; 2 supervisors, 8 field service technicians, 6 developers, 7 logistic and, 3 GIS technicians, and QA. Full accountability for hiring, firing, training, career path for individual team members
• Full product delivery responsibilities for delivery of products in MSO environment (partnering with AT&T, Confidential ), managing hardware and application releases, upgrades, enhancements, fixes, increase sales, customer satisfaction
• Responsible for ensuring compliance with established SLA’s, contracts, HIPPA, NIST and Federal Communication (FCC) regulations. Lead incident teams, to remediate confidentiality violations, system outages

Managing Consultant

Confidential, Confidential, CO

• Senior consultant providing strategic role in driving successful delivery of client solutions for Microsoft suite of applications. Financial responsibility for programs, customer satisfaction. Own and maintain overall accountability for successful engagement delivery
• Lead team of on and off shore developers to develop, implement and integrate solutions, increasing value to customers
• Manage application releases, upgrades, enhancements, fixes for backend and Web portal applications
• Responsible for ensuring company technology initiatives produce superior business performance
• Exhibit technical, leadership, project management and staff development within the organization

Agile Delivery Manager

Confidential, Confidential, CO

• Program Manager with total program and financial responsibility for Sate of Georgia CRM program, Supporting Human Services departments for providing health coverage for children. Responsible for client satisfaction, fostering cross-functional teams and customer cooperation
• SCRUM Master for two multiple (JAVA, ASP.NET, QA) teams oversee infrastructure support team, manage delivery of high-quality product
• Manage application releases, upgrades, enhancements, fixes
• Ensure compliance with HIPPA and NIST standards, Lead incident teams to remediate HIPAA violations, system outages

Senior Technical Program Manager

Confidential

• Manage multiple programs with full responsibility within assign pipeline, set program strategies and priorities for satisfy portfolio life-cycle, financial to support business goals, provide management guidance and oversight for operational technical support teams
• Primary point-of-contact for city employees, constituent stakeholders, as it relates to the programs
• Evaluate, design and develop processes in support of implementing a Program Management Office (PMO) for reporting, tracking portfolios, programs and projects, implement software solution. Manage application releases, upgrades, enhancements, fixes
• Responsibility for develop and manage project scope, schedule, and financial adherence, and task allocation
• Vendor management, Procurement management, Risk and Issues management
• Teams include COTS developers, HTML, ASP.NET and JAVA developers, GIS analysts, infrastructure support teams
• Areas of expertise include web site development, software (COTS) systems implementation; infrastructure, networking, Data Warehousing, and Agile software development projects using JAVA and HTML programming languages
• Lead City-wide time and attendance software (Kronos and PeopleSoft 9.0) upgrades, Data warehouse, Documentum, and other projects
• Ensure compliance with PCI, HIPPA and NIST standards. Lead incident teams to remediate HIPAA, PCI violations, system outages