SUMMARY:

• IT Operations & Infrastructure Leader | Project Manager
• Leading Infrastructure Initiatives to Enhance Quality, Improve Performance, and Drive Efficiency
• Process Implementation & Improvement - High Performance Teambuilding - IT & Technical Standardization - Cost Reduction
• Confident, tenacious IT infrastructure and Project Management Institute (PMI) trained leader, with more than twenty years of experience across a wide range of industries and sectors including industrial gases, investment services, medical cost management, medical informatics, and technology education and services.
• Proven abilities in managing change and rapid growth, defining critical objectives, and implementing plans in collaboration with key internal stakeholders, vendors, and third parties.
• Technical knowledge covering hosting models, servers, networks, virtualization, cloud-based initiatives, ERP systems, security and knowledge management with proven success improving uptime, driving high availability, and reducing costs.
• Respected project manager with the ability to harmonize people, resources, budgets, and timelines to drive accountability and ensure major projects meet key milestones.
• Valued motivator of high-performance, market-driven management and technical teams—through the introduction of firm-wide standards, operational best practices, and continual quality improvements including PMI methodologies.

EXPERTISE AREA:

• Business Continuity Planning (BCP)
• Network & Server Management 
• Virtualization 
• Cloud Technologies
• Budget
• Forecasting 
• Training, Mentorship & Development 
• Data Analysis & Management
• Security & Identity Control
• Stakeholder Advocacy 
• Root Cause Analysis 
• Corrective Actions 
• Compliance 
• Vendor Management 
• Risk Mitigation

DAtabases: Microsoft Access, Oracle Administration, MS SQL Server | DB2

Desktop Publishing: Microsoft Publisher, Crystal Reports

Networking/Collaboration Tools: Exchange Server, TCP/IP Protocol Suite, Microsoft BackOffice, Citrix Server VMWare Server vSphere 4.x & 5.x, Network Switching and Routing Technologies, IBM Lotus Domino Server

Storage: Storage Area Networks, iSCSI, Network Attached Storage, Disk Implementations and Analysis, Hitachi, NetApp, HP

other software: EMC Powerpath, Storage Administrator for Exchange, DiskXtender Microsoft Exchange 2003, 2007 & 2010, ZetaFax - Fax Server for Windows, Symantec Corporate AV, Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Project and One Note) | @Task On-line Project Management, Microsoft SQL, PostgreSQL, IBM DB2, MySQL, Backup Exec 9.0, GroupWise 5.2, 5.5EP & 6.5, Blackberry Enterprise Server, Symantec Norton Antivirus, Ghost, PC Anywhere McAfee Antivirus, Corel WordPerfect, Lotus AmiPro/WordPro, Corel Quattro Pro, Lotus 123

Operating Systems & Hardware: EMC CX 500 & 300, Centera, Microsoft Windows Server and Desktop (Windows Desktop, Windows Server), Red Hat (limited) | Novell Netware 3.11, 4.11, 5, 5.1 & 6, Cisco IOS (limited), Liebert PDU UPS Units, CRAC Units, HP DL380/360 Servers, Dell D Series Laptops, Multiple PDA Devices (Blackberries, HTC, iPhone, Android & Nokia),  Linux, AS400, UNIX

Electronic Data Interchange (EDI): EDI Engine, TrueCommerce EDI, MyB2B, EDI Link

Enterprise Resource Planning (ERP): SAP, Oracle, NetSuite, Sage, Microsoft Dynamics ERP

Disaster Recovery (DR) & Business Continuity (BC): VMWare High Availability, Commvault, Brokade Switching, Load Balancing, Cloud Computing Failover

Customer Relationship Management (CRM): AutoTask, Maximizer, SalesForce, SAP

PROFESSIONAL EXPERIENCE:

Confidential, Lexington, KY

Manager OF INFORMATION TECHNOLOGY

Responsibilities:

• Government contract - Secret Clearance Approved and Maintained.
• Provide technical leadership to guide the organization’s vision and business objectives.
• Provide logistical support for all of infrastructure, including website, helpdesk, networking, phone system, disaster recovery and business continuity, virtualization, and applications.
• Information Technology Experiences:
• Experience with the methods and techniques of systems analysis, design, and programming with various applications and application life cycle development methods.
• Experience resolving problems and coordinating work with other computer specialist and user personnel as necessary.
• Experience with computer security techniques, including computer forensics and hardening.
• Experience with databases, database administration, and engineering.
• Experience contributing in technical meetings attended by a wide range of technical personnel, including using collaborative team-oriented software and methods.
• Create and execute training for onsite staff for new operating system and technologies.
• Evaluated risk and compliance to both local, federal, and medical requirements and laws.
• Managed technology resources according to infrastructure, architectural, and project needs and requirements.
• Executed major software/hardware implementations annually, ensuring implementation of change management procedures and methodologies, including disaster recovery and business continuity.
• Oversaw comprehensive Disaster Recovery and Business Continuity initiatives to ensure effective method of recovering from severe issues and problems. Analyze, implement, upgrade and maintain storage environments.

Confidential, Garner, NC

Manager OF SOFTWARE IMPLEMENTATIONS/INFRASTRUCTURE/INFORMATION TECHNOLOGY

• Provided architectural technical solutions and recommendations for cloud-based solutions and hardware to customers.
• Implemented Radiology, Cardiology DICOM/HL7 Integrations, implementations, and support.
• Implemented Project Management Office (PMO), processes, and procedures.
• Administered CRM application called AutoTask for Project Management, Support, and Customer Relationships.
• Collaborated with Global counterparts to boost implementations and increase customer base by building trust and implementing new, stable solutions.
• Evaluated risk and compliance to both local, federal, and medical requirements and laws.
• Managed technology resources according to infrastructure, architectural, and project needs and requirements.
• Bridged communication gaps between business units, clients, and development for continual improvements and services.
• Implemented internal systems and processes which increased customer satisfaction and business retention by 30%.
• Increased major software/hardware implementations annually, ensuring implementation of change management procedures and methodologies, including disaster recovery and business continuity, by 60%.
• Monitored data, including backups, DR/BC, administration.
• Implemented, managed and administered large-scale, enterprise server-based cloud services, including data centers (Windows and Linux).
• Implemented, improved Project Management Office (PMO) management processes and procedures.
• Implemented internal systems and processes which enabled increased customer satisfaction and business retention.
• Executed major software/hardware implementations annually, ensuring implementation of change management procedures and methodologies, including disaster recovery and business continuity.
• Oversaw comprehensive Disaster Recovery and Business Continuity initiatives to ensure effective method of recovering from severe issues and problems. Analyze, implement, upgrade and maintain storage environments.
• Coordinated new training and process/procedure best practices to increase customer satisfaction.
• Maintained fiscal awareness and align department goals with the business objectives.
• Increased customer satisfaction by 75% by providing world-class customer service and escalation assistance.
• Implemented, administered, and supported Microsoft Internet Information Services (IIS).
• Implemented, supported, and administered propriety software for clinical trials data, including meaningful use certification.
• Audited, implemented, administered, and supported server infrastructures for implementing proprietary software for Radiology and Cardiology.
• Implemented, administered, supported, and architected virtual technologies with enterprise storage solutions.
• Trained both customer and company staff on emerging technologies and trends.
• Implemented, administered, audited HIPAA compliance and security.

Confidential, Morrisville, NC

Upgrades/Infrastrastructure/Architecture/Project Management/Cloud Services/Data Monitoring

• Implemented, supported, and administered Radiology, Cardiology DICOM/HL7 Integrations with digital imaging equipment and EMR systems.
• Configuration management and scripting for monitoring, collocation, and DR/BC purposes.
• Collaborated with international counterparts to boost upgrades and increase customer base by building trust and implementing new, stable solutions. In 2011, retained approximately 15 customers to stay and purchase new product and services, in 2012, more than 35 clients, and currently on track in 2013 to help more than 50.
• Administered and Supported CRM applications called Maximizer, SAP, and SalesForce for Project Management, Support, and Customer Relationships.
• Implemented internal systems and processes which enabled revenue growth from $0 to $300K in 2011, $650K in 2012, and nearly $1M in 2013.
• Executed approximately 130 major software/hardware upgrades annually among all five team members, ensuring implementation of change management procedures and methodologies.
• Planned and coordinated activities of about 150 annual departmental technology projects—upgrades, server migrations, storage migrations, network improvements, infrastructure/architecture changes—to ensure milestones are always achieved within the prescribed time frame and funding parameters.
• Provided architectural technical solutions and recommendations for cloud-based solutions and hardware to customers.
• Monitored data, including backups, DR/BC, administration.
• Implemented, managed and administered large-scale, enterprise server-based cloud services, including data centers (Windows and Linux).
• Implemented, improved Project Management Office (PMO) management processes and procedures.
• Implemented internal systems and processes which enabled increased customer satisfaction and business retention.
• Executed major software/hardware implementations annually, ensuring implementation of change management procedures and methodologies, including disaster recovery and business continuity.
• Oversaw comprehensive Disaster Recovery and Business Continuity initiatives to ensure effective method of recovering from severe issues and problems. Analyze, implement, upgrade and maintain storage environments.
• Coordinated new training and process/procedure best practices to increase customer satisfaction.
• Maintained fiscal awareness and align department goals with the business objectives.
• Increased customer satisfaction by 50% by providing world-class customer service and escalation assistance.
• Implemented, administered, and supported Microsoft Internet Information Services (IIS).
• Implemented, supported, and administered propriety software for clinical trials data, including meaningful use certification.
• Audited, implemented, administered, and supported server infrastructures for implementing proprietary software for Radiology and Cardiology.
• Implemented, administered, supported, and architected virtual technologies with enterprise storage solutions.
• Trained both customer and company staff on emerging technologies and trends.
• Implemented, administered, and audited HIPAA compliance and security.

Confidential, Indianapolis, IN

Director - IT Services

• Managed all aspects of infrastructure including back office systems, LAN/WAN networks, business applications, telecommunications and desktop support for two offices, growing to six after acquisitions.
• Provided architectural technical solutions for cloud-based solutions and hardware.
• Executed 100+ major software/hardware upgrades, ensuring execution of change management procedures and policies.
• Planned and coordinated activities of approximately 30 annual departmental technology projects to ensure project goals were accomplished within the prescribed time frame and funding parameters 100% of the time.
• Led effective Disaster Recovery and Business Continuity initiatives to ensure seamless operations during periods of technological instability. Analyzed, implemented, upgraded and maintained storage environments.
• Administered and maintained HSI’s North American Active Directory Structure. Executed innovative processes to drive cost and time reduction in administration.
• Migrated 8 company locations to a single collocation, including VoIP, storage, new server implementation, WAN, security, and overall system implementation. This implementation reduced operation costs by 40% and reduced long distance phone charges by 85%.
• Configuration management and scripting for monitoring, collocation, and DR/BC purposes.
• Monitored data, including backups, DR/BC, administration.
• Implemented, managed and administered large-scale, enterprise server-based cloud services, including data centers (Windows, UNIX, and Linux Systems).
• Implemented internal systems and processes which enabled increased customer satisfaction and business retention.
• Executed major software/hardware implementations annually, ensuring implementation of change management procedures and methodologies, including disaster recovery and business continuity.
• Oversaw comprehensive Disaster Recovery and Business Continuity initiatives to ensure effective method of recovering from severe issues and problems. Analyze, implement, upgrade and maintain storage environments.
• Coordinated new training and process/procedure best practices to increase customer satisfaction.
• Maintained fiscal awareness and align department goals with the business objectives.
• Increased customer satisfaction by 50% by providing world-class customer service and escalation assistance.
• Implemented, administered, and supported Microsoft Internet Information Services (IIS).
• Implemented, administered, supported, and architected virtual technologies with enterprise storage solutions.
• Trained both customer and company staff on emerging technologies and trends.
• Implemented, administered, audited HIPAA compliance and security. 

Confidential, Lexington, KY

STUDENT MENTOR 

• Building student relationships and provide curricular-informed mentoring
• Providing direct, comprehensive program guidance to assigned students
• Managing students' academic progress according to university policies
• Scheduling students' use of learning resources and degree assessments
• Maintaining appropriate documentation of all academic transactions while utilizing Salesforce for tracking student contact, and reporting weekly to the program manager
• Maintaining regular communication with students according to university protocol
• Tracking student participation to meet benchmark goals throughout each term
• Assist students in their educational planning and progress from initial enrollment to graduation
• Evaluate student learning styles, skills, deficiencies and goals; assist students in the development of Academic Action Plans; identify appropriate learning resources for them to use; and facilitate their use of those resources
• Monitor student academic progress, communicating with each student weekly on a personalized basis; intervene as necessary to assist those students having difficulty, and complete required University reports on their academic status
• Provide exceptional customer service by responding to emails and phone calls within 4 business hours with resolution of all service needs within 24 hours
• Assist students in career planning within the boundaries of his or her expertise, and direct students to planning resources in other areas as appropriate
• Serve as the student’s advocate in resolving matters of academic difficulty, misunderstanding or confusion.