SUMMARY:

• 9.5+ years of Experience in CRM Domain, Strategy & Consulting, Innovation & Product Conceptualization, Mobility & User Experience, Global delivery & rollout of multiple CRM applications across vertical.
• Successfully managing Engagements and delivering different enterprise level CRM Applications with the complete responsibility of delivery and execution.
• In depth domain expertise and experience in CRM (Consulting, Architecture, Innovation, Configuration, customization & Administration), CPQ process
• Expert in Business process Modelling, Design & Re - engineering, User Experience Management, Requirement analysis and Solution Design, Enterprise Architecture Rationalization, cost control and Optimization, Capacity Planning.
• Comfortable in multi-cultural/ multi-ethnic environments due to significant overseas exposure enabling in creating, Building, Expanding Customer/Partner Relationships & Alliances
• Expert in handling independent CRM, CPQ consulting & Implementations including Project Scoping, requirement analysis, design.
• Successfully managing Engagements and delivering different enterprise level CRM Applications with the complete responsibility of delivery and execution.
• Business expertise - Account planning, pursuits, presentations to executives, presentations at events, sales demos, proposal development, team building and managing client relationship.
• Leading team for Pre-sales for SFDC, CPQ and ServiceMax in USA and Europe.
• Five back to back wins in CPQ space by proposing solution across multiple platforms
• Good customer relationship managing experience.
• Proficiency in test-driven, agile development.
• Worked closely with Business Users to enable business processes using SFDC
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Expert in handling independent CRM consulting & Implementations including Project Scoping, requirement analysis, design.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management, CPQ process (Quote to Cash process)
• Have been instrumental in delivering over TEN plus end to end CRM engagements spanning various products and serving customers across industry verticals. Through opportunities for working on such diverse projects and assignments, have gained deep expertise and exposure to varied and diverse tasks in the CRM Consulting and Project delivery lifecycle. specialization have been in the areas of CRM consulting, business process re-engineering, requirement definition & analysis, project documentation (BRD, Process Maps and Solution Design) and Operating Model definition from both business function and technology perspective.
• Well versed with the CRM domain and understand its strategic importance to businesses. Have sound understanding and knowledge of Salesforce.com (SFDC) product, its features and capabilities. Have been working as a business analyst for implementing SFDC for global businesses. In depth domain expertise and experience in CRM (Consulting, Architecture, Innovation, Configuration, customization & Administration)
• Good techno functional knowledge of CRM processes across different departments like Risk, Marketing, Sales, IT, Customer support & services, HR, PRM & force.com Platform for different industries like Oil & Gas, Insurance, Manufacturing, Hi-Tech & Telecom. Have self-motivated and Organized in delivering high Quality software solutions. Have expertise in process designing.
• Acted as a liaison between experts and the client to ensure standards were met, while tracking all project requirements and maintaining appropriate documentation.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

CORE COMPETENCIES:

• Competency Development & Management
• Specialties: Pre Sales - Innovate, Build, Market & Sell
• Strategy & Consulting - CRM Consulting, Strategy & Roadmap, Solution Designs
• CRM Consulting, Strategy & Roadmap Consulting
• Cloud Enablement & RE-Platforming Strategy
• Business Process Management (Refinement, Re-Design)
• Project Scoping, Requirement Analysis & Sanitization
• Project Delivery & Team Management
• Business Planning
• Market Innovation
• Pre Sales
• Fit Gap Analysis
• Build, Expand, Interact and Maintain Client/Partner Relationships at the highest level of alliance
• Innovative Ideas in approach and implementation in different verticals.
• Excellent communication skills and good in public relation skills. Target and performance oriented.
• Having Good expertise in training.
• Client Presentations and Solution Demonstrations

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project manager / Functional Architect, Houston, TX

Responsibilities:

• Managing multiple business units Client to successful deliver SFDC, CPQ and BI projects
• Handling Large scale team
• Global Rollout
• Training and User Adoption
• Collaborate with the Energy-wide project teams (Power and Water, Energy Services, Oil & Gas, Shared Services, TSG, GAMS) to ensure project success and integration with parallel implementations. Coordinate all Requirements/Design/Development tracking in the Energy-wide PMO tool.
• Mapping of ITO Metrics to Salesforce.com so all business critical metrics can be directly generated by SFDC by Client O&G Leadership
• Work closely with functional users and the Oil & Gas COMPASS sandbox team to capture, document, prioritize and “run point” on all functional and user requirements.
• Understand the scope of previous Energy-wide implementations to maximize collaboration opportunities and identify any potential constraints. Understand the database architecture of the existing system in order to facilitate data migration.
• Work closely with functional team members to understand requirements, anticipate business needs and recommend solutions based on tool capabilities. Design, configure and develop the O&G specific environments as per business requirements.
• Convey system functionality to functional team leaders who will act as trainers for their respective user base.

Platform: Salesforce.com and Big Machine

Project Manager/ Business Analyst

Confidential, Clara, CA

Responsibilities:

• Attending Business and IT Meetings, analyzing the requirements and converting them into functional/technical specifications for the offshore team. Studying the systems and documenting the functionality.
• Preparing and getting approval of design, functional and technical specifications from business. Review work product of subordinates. Configuration changes as per the requirements. Train the end user.

Platform: Salesforce.com

Project Manager/ Business Analyst

Confidential, Clara, CA

Responsibilities:

• Attending Business and IT Meetings, analyzing the requirements and converting them into functional/technical specifications for the offshore team. Studying the systems and documenting the functionality.
• Preparing and getting approval of design, functional and technical specifications from business. Review work product of subordinates. Configuration changes as per the requirements. Train the end user.

Platform: Salesforce.com

Confidential

Salesforce Architect, Richmond, VA

Responsibilities:

• Business interaction to understand customer requirements. Analyzing cases and providing solution for them. Creation of Report Links as per clients requirement. Sending Daily / Weekly status report to client. Audit, uncover & resolve data integrity issues. Change Approval and implementation.
• Review work product of subordinates. Studying the systems and documenting the functionality. Preparing and getting approval of design, functional and technical specifications from business. Configuration changes as per the Client’s requirements. Unit testing of completed modules.
• Handle relevant technical communication with Client.

Platform: Salesforce.com

Environment: Salesforce Tools (Apex Data Loader and Apex Explorer), PL/SQL developer and Informatica ETL (with Salesforce adaptor).

Confidential

Programmer Analyst

Responsibilities:

• Requirement gathering and analyzing. SFDC Requirement Gathering via GE Requirement Workshop. SFDC Requirement Analysis and Documentation for Confidential . SFDC User Acceptance Test Case Writing for GE Sales Mgr and GE Distributor Users.
• Preparation of Training Material for Confidential PRM SFDC Portal Users. Assisting GE IT Program Mgr for this project, in Training GE Sales Mgrs and GE Distributors. On GE Sales Mgr & GE Partner SFDC Portals. Reviewing Configuration workbook prepared by Salesforce.com Consultant.
• Reviewing and Assisting on Design Documentation for the Project with salesforce.com consultant. Preparation of Program & Functional Specification. Handling SFDC Administrative Tasks for Confidential . Transition of SFDC Administrative Tasks to Next Vendor.

Platform: SFDC

Confidential

Responsibilities:

• Analyzing the requirements and converting them into functional/technical specifications. Change Approval and implementation. Studying the systems and documenting the functionality. Preparing and getting approval of design, functional and technical specifications from business.
• Configuration changes as per the Client’s requirements. Unit testing of completed modules. Handle relevant technical communication with Client/Onsite Coordinator.

Platform: Salesforce.com

Process Expert & Salesforce.com Administrator

Confidential

Responsibilities:

• Discussion with process owners of Marketing department to redefine campaign management process. Studying the systems and documenting the functionality. Analyzing the requirements and converting them into functional/technical specifications. Change Approval and implementation.
• Preparing and getting approval of design, functional and technical specifications from business. Configuration changes as per the requirements. Train the end user.

Platform: Salesforce.com

Confidential

Salesforce.com Administrator

Responsibilities:

• Discussion with process owners of Marketing department to redefine campaign management process. Analyzing the requirements and converting them into functional/technical specifications. Change Approval and implementation.
• Preparing and getting approval of design, functional and technical specifications from business. Configuration changes as per the requirements. Unit testing of completed modules. Train the end user.

Platform: Salesforce.com

Confidential

Salesforce.com Administrator

Responsibilities:

• Analyzing the requirements and converting them into functional/technical specifications. Change Approval and implementation. Preparing and getting approval of design, functional and technical specifications from business.
• Configuration changes as per the requirements. Unit testing of completed modules. Train the end user.

Platform: Salesforce.com

Confidential

Salesforce.com Administrator

Responsibilities:

• Analyzing the requirements and converting them into functional/technical specifications. Change Approval and implementation. Preparing and getting approval of design, functional and technical specifications from business.
• Configuration changes as per the requirements. Unit testing of completed modules. Train the end user.

Platform: Salesforce.com

Confidential

Process Lead & Salesforce Administrator

Responsibilities:

• Analyzing the requirements and converting them into functional/technical specifications. Change Approval and implementation. Studying the systems and documenting the functionality. Preparing and getting approval of design, functional and technical specifications from business.
• Configuration changes as per the requirements. Unit testing of completed modules. Train the end user.

Platform: Salesforce.com